Melanie Jacobs

Melanie Jacobs Email and Phone Number

Technology Support Analyst @ University of North Carolina at Pembroke
Rowland, NC, US
Melanie Jacobs's Location
Rowland, North Carolina, United States, United States
Melanie Jacobs's Contact Details

Melanie Jacobs work email

Melanie Jacobs personal email

n/a
About Melanie Jacobs

Experienced IT professional with a bachelor of science degree in Information Technology:Cyber Security with a demonstrated 25 year history in the higher education industry.I am educated, experienced and highly skilled in Cybersecurity, networking, business applications, cybersecurity awareness, network security, systems administration, learning management systems and best practices, technical documentation, IT consulting and training. JAVA, C++, Web Developer and Design, Detail Oriented, Data Analysis, Document Management, Work Flow analysis and development, Mac, Organizational Leadership, and Servers. I possess outstanding communication and advanced troubleshooting skills. Strong information technology professional with an Arts and Sciences bachelors in Information Technology concentration in cyber security from The University of North Carolina at Pembroke. I possess a strong understanding of the importance of online security. My education and experience allow me to dive deeper into cyber security prevention wether it be through a strong Proficiency in using industry-specific software or tools relevant to maintaining a secure network. By use of programming, algorithms, router configurations and or access list to name a few. In a world that requires the use of technology in almost every occupation. IT skills are essential in today's digital age, as they empower individuals to navigate and utilize technology effectively, improving productivity, communication, and problem-solving capabilities. I would love the opportunity to share my skill set onboard your team!

Melanie Jacobs's Current Company Details
University of North Carolina at Pembroke

University Of North Carolina At Pembroke

View
Technology Support Analyst
Rowland, NC, US
Melanie Jacobs Work Experience Details
  • University Of North Carolina At Pembroke
    Technology Support Analyst
    University Of North Carolina At Pembroke
    Rowland, Nc, Us
  • University Of North Carolina At Pembroke
    Technology Support Analyst
    University Of North Carolina At Pembroke Jul 1999 - Present
    Pembroke, Nc
    * Train faculty and staff on all University Supported software* Troubleshoot/provide 2nd tier support on all university supported software* Consult faculty and staff on projects or work that involve the use of technology* Provide 2nd tier support for Blackboard *Provide 2nd tier support to HelpDesk staff/client services staff*Administered Microsoft License agreements for UNCP*Update website information using Dreamweaver and Drupal*Consulting for Document management workflows *Document Management Administrator *Group management rights and membership*Served as Blackboard Systems Administrator Duties included learning management system administration, planning, managing, testing and implementing server upgrades and building block updates teaming with Enterprise database system administrator to ensure blackboards stability. Created and maintained course and server backups. Created and organized IT documentation for new processes and procedures. Managed and provided training workshops on all University supported software. Formed and led Blackboard advisory group on campus.*Provided 2nd and 3rd tier support and consulted other IT positions in regards to blackboard on campus* Served as BraveTech manager supervising 10-15 students*Served as Blackboard Task force Team Chair*Served as Blackboard Advisory Group Chair
  • Unc Pembroke
    Blackboard/Course Management System Administrator
    Unc Pembroke Jan 2011 - Mar 2014
    Pembroke, Nc
    Manage and administrate all components of the Learning Management System. Scheduled and tested routine maintenance and upgrades to the system. Scheduled and tested building block upgrades. Performed building block updates after testing from a test environment to production. Planned, tested and scheduled server upgrades. Enhanced the system by adding new building block tools. As well as provided 1st 2nd and 3rd tier support to a population of over 7,000 faculty and students. Chaired the blackboard advisory committee. Provided beginner and advanced application training. Administrator for blackboard collaborate application, also providing support and maintenance for upgrades and support. Implemented Blackboard mobile, WileyPlus, Pearson, Blackboard Connect. Supervised blackboard support technician.
  • Robeson Community College
    Instructor
    Robeson Community College Aug 2002 - Aug 2003
    Lumberton, North Carolina, United States
    Taught several technology courses for the evening curriculum

Melanie Jacobs Skills

Public Speaking Staff Development Research Higher Education Leadership Microsoft Office Event Planning Customer Service Learning Management Systems Blackboard Systems Administrator Reporting And Analysis Technical Support Web Applications System Administration Technical Documentation Microsoft Office Support Itil Service Strategy Server Maintenance Web Design Blackboard Administrator Desktop Support Management Software Support And Training Organizational Leadership Cisco Technologies Technology Consultant Blackboard 2nd Tier Support Mac Os Data Analysis

Melanie Jacobs Education Details

Frequently Asked Questions about Melanie Jacobs

What company does Melanie Jacobs work for?

Melanie Jacobs works for University Of North Carolina At Pembroke

What is Melanie Jacobs's role at the current company?

Melanie Jacobs's current role is Technology Support Analyst.

What is Melanie Jacobs's email address?

Melanie Jacobs's email address is me****@****ncp.edu

What schools did Melanie Jacobs attend?

Melanie Jacobs attended University Of North Carolina At Pembroke, Robeson Community College.

What skills is Melanie Jacobs known for?

Melanie Jacobs has skills like Public Speaking, Staff Development, Research, Higher Education, Leadership, Microsoft Office, Event Planning, Customer Service, Learning Management Systems, Blackboard Systems Administrator, Reporting And Analysis, Technical Support.

Not the Melanie Jacobs you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.