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Melanie Jacobs Email & Phone Number
Technology Support Analyst
at
University of North Carolina at Pembroke
1 work email found
@uncp.edu
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technology Support Analyst
Location
Rowland, North Carolina, United States
Who is Melanie Jacobs? Overview
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Quick answer
Melanie Jacobs is listed as Technology Support Analyst at University of North Carolina at Pembroke, based in Rowland, North Carolina, United States. AeroLeads shows a work email signal at uncp.edu and a matched LinkedIn profile for Melanie Jacobs.
Melanie Jacobs previously worked as Blackboard/course Management System Administrator at Unc Pembroke and Instructor at Robeson Community College. Melanie Jacobs holds Cyber Security, Computer And Information Systems Major, Concentration In Cyber Security from University Of North Carolina At Pembroke.
Company email context
Email format at University of North Carolina at Pembroke
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mjacobs@uncp.edu
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Profile bio
About Melanie Jacobs
Experienced IT professional with a bachelor of science degree in Information Technology:Cyber Security with a demonstrated 25 year history in the higher education industry.I am educated, experienced and highly skilled in Cybersecurity, networking, business applications, cybersecurity awareness, network security, systems administration, learning management systems and best practices, technical documentation, IT consulting and training. JAVA, C++, Web Developer and Design, Detail Oriented, Data Analysis, Document Management, Work Flow analysis and development, Mac, Organizational Leadership, and Servers. I possess outstanding communication and advanced troubleshooting skills. Strong information technology professional with an Arts and Sciences bachelors in Information Technology concentration in cyber security from The University of North Carolina at Pembroke. I possess a strong understanding of the importance of online security. My education and experience allow me to dive deeper into cyber security prevention wether it be through a strong Proficiency in using industry-specific software or tools relevant to maintaining a secure network. By use of programming, algorithms, router configurations and or access list to name a few. In a world that requires the use of technology in almost every occupation. IT skills are essential in today's digital age, as they empower individuals to navigate and utilize technology effectively, improving productivity, communication, and problem-solving capabilities. I would love the opportunity to share my skill set onboard your team!
Listed skills include Public Speaking, Staff Development, Research, Higher Education, and 24 others.
Current workplace
Melanie Jacobs's current company
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University Of North Carolina At Pembroke
AeroLeads page
4 roles
Melanie Jacobs work experience
A career timeline built from the work history available for this profile.
Technology Support Analyst
Current* Train faculty and staff on all University Supported software* Troubleshoot/provide 2nd tier support on all university supported software* Consult faculty and staff on projects or work that involve the use of technology* Provide 2nd tier support for Blackboard *Provide 2nd tier support to HelpDesk staff/client services staff*Administered Microsoft License agreements for UNCP*Update website information using Dreamweaver and Drupal*Consulting for Document management workflows *Document Management Administrator *Group management rights and membership*Served as Blackboard Systems Administrator Duties included learning management system administration, planning, managing, testing and implementing server upgrades and building block updates teaming with Enterprise database system administrator to ensure blackboards stability. Created and maintained course and server backups. Created and organized IT documentation for new processes and procedures. Managed and provided training workshops on all University supported software. Formed and led Blackboard advisory group on campus.*Provided 2nd and 3rd tier support and consulted other IT positions in regards to blackboard on campus* Served as BraveTech manager supervising 10-15 students*Served as Blackboard Task force Team Chair*Served as Blackboard Advisory Group Chair
Jul 1999 - Present
Blackboard/Course Management System Administrator
Manage and administrate all components of the Learning Management System. Scheduled and tested routine maintenance and upgrades to the system. Scheduled and tested building block upgrades. Performed building block updates after testing from a test environment to production. Planned, tested and scheduled server upgrades. Enhanced the system by adding new building block tools. As well as provided 1st 2nd and 3rd tier support to a population of over 7,000 faculty and students. Chaired the blackboard advisory committee. Provided beginner and advanced application training. Administrator for blackboard collaborate application, also providing support and maintenance for upgrades and support. Implemented Blackboard mobile, WileyPlus, Pearson, Blackboard Connect. Supervised blackboard support technician.
Jan 2011 - Mar 2014
Aug 2002 - Aug 2003
2 education records
Melanie Jacobs education
Cyber Security, Computer And Information Systems Major, Concentration In Cyber Security
Associate Of Arts And Sciences - Aas Concentration Networking, Inforamtion Technology
FAQ
Frequently asked questions about Melanie Jacobs
Quick answers generated from the profile data available on this page.
What company does Melanie Jacobs work for?
Melanie Jacobs works for University of North Carolina at Pembroke.
What is Melanie Jacobs's role at University of North Carolina at Pembroke?
Melanie Jacobs is listed as Technology Support Analyst at University of North Carolina at Pembroke.
What is Melanie Jacobs's email address?
AeroLeads has found 1 work email signal at @uncp.edu for Melanie Jacobs at University of North Carolina at Pembroke.
Where is Melanie Jacobs based?
Melanie Jacobs is based in Rowland, North Carolina, United States while working with University of North Carolina at Pembroke.
What companies has Melanie Jacobs worked for?
Melanie Jacobs has worked for University Of North Carolina At Pembroke, Unc Pembroke, and Robeson Community College.
How can I contact Melanie Jacobs?
You can use AeroLeads to view verified contact signals for Melanie Jacobs at University of North Carolina at Pembroke, including work email, phone, and LinkedIn data when available.
What schools did Melanie Jacobs attend?
Melanie Jacobs holds Cyber Security, Computer And Information Systems Major, Concentration In Cyber Security from University Of North Carolina At Pembroke.
What skills is Melanie Jacobs known for?
Melanie Jacobs is listed with skills including Public Speaking, Staff Development, Research, Higher Education, Leadership, Microsoft Office, Event Planning, and Customer Service.
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