Melanie Winters Email and Phone Number
Melanie Winters work email
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Melanie Winters personal email
Experienced Sales Support Analyst with a demonstrated history of working in the computer software industry. Skilled in Multi-task & Handle High-volume Workloads, Customer Service, Salesforce.com, Software as a Service (SaaS), and Contract Management. Strong support professional with a Certification of Completion focused in Travel and Tourism from Santa Barbara Business College.
Teladoc Health
View- Website:
- teladochealth.com
- Employees:
- 2450
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Sales Administration CoordinatorTeladoc Health Jul 2020 - PresentGoleta, California, United States
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Sales Administration CoordinatorIntouch Health Jan 2018 - Jul 2020Goleta, California
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Sales And Care Support AnalystLogmein Jan 2016 - Dec 2017Santa Barbara, California Area• Assist Sales and Customer Care teams with contract processing: Generation of custom agreements for Global Sales team, liaise between Sales and Care teams and Legal during contract negotiations, generation of custom merger agreements for Care.• Review and processing of signed custom agreements to ensure accuracy. Work cross-functionally with Sales, Care, Finance & Provisioning to ensure that services are billed and provisioned as necessary.• Monitor multiple Salesforce case queues. Assisting both Sales and Customer Care teams to ensure prompt response to queries from both teams in regards to quoting issues, order reversal requests, billing questions, opportunity questions, form requests, commission questions et al.• Maintain appropriate SLAs and department metrics. -
Account ManagerCitrix Online / Getgo Oct 2010 - Dec 2015Santa Barbara, California Area• Assist customers with contract accounts with basic invoice and billing questions including but not limited to explanation of current or past invoices, update of billing contact and payment details as well as taking payment for current or past due invoices.• Assist Customers with contract accounts that require adjustments to their existing account due to either price or license reduction or cancellation.• Assist Customers with day to day usage of our various software programs including but not limited to explanation and basic training in use of the administration center of our collaboration and remote support software as well as basic software usage and training assistance to our individual organizers and users of our collaboration and remote support software.• Assist customers with account management situations that require focused attention and historical research to determine the root cause of a particular issue, then formulate a plan to resolve said issue to both parties satisfaction.• Assisted in the training and mentoring of multiple incoming team members.
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Global Customer Support RepresentativeCtirix Online Apr 2009 - Sep 2010Santa Barbara, California Area• Level 1 technical support role helping customers with trial and purchases, installation and use of our various products.• Assisted with shadowing new hires that had completed training but required some assistance at the beginning of their role. I would work in tandem with a new hire to ensure the customer received world class support and the new hire gained confidence and best practices.• Maintained consistently high metrics for both volume of daily calls and customer satisfaction scores.
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Assistant ManagerAlamo Rent A Car Jul 1992 - Jul 2003Santa Barbara, California Area• Daily operations of a busy regional airport car rental.• Assisted with check in and check out of vehicles.• Maintained our fleet numbers ensuring that we had the correct number of vehicles on a monthly basis based upon historical and current reporting trends.• Assisted management with payroll, scheduling and banking duties.
Melanie Winters Skills
Melanie Winters Education Details
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Santa Barbara Business CollegeTravel And Tourism
Frequently Asked Questions about Melanie Winters
What company does Melanie Winters work for?
Melanie Winters works for Teladoc Health
What is Melanie Winters's role at the current company?
Melanie Winters's current role is Sales Administration Coordinator at Teladoc Health.
What is Melanie Winters's email address?
Melanie Winters's email address is mw****@****lth.com
What schools did Melanie Winters attend?
Melanie Winters attended Santa Barbara Business College.
What skills is Melanie Winters known for?
Melanie Winters has skills like Customer Service, Multi Task And Handle High Volume Workloads, Salesforce.com, Contract Management, Software As A Service, Sales Contracts.
Who are Melanie Winters's colleagues?
Melanie Winters's colleagues are Anu Madireddy, Lara Mays, Charles Stokinger, Judi M. Zkiab Lcsw-Qs Lisw Licsw Msw Mcap Mac Icadc, Megan Teague, Erika Sanchez, Nancy Farraj.
Not the Melanie Winters you were looking for?
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Melanie Winters
Higher Education Professional With A Passion For Multicultural & International EducationYork County, Pa2harrisburgu.edu, worldlearning.org -
Melanie Winters
Digital Health L Navigator L Licensed Independent Clinical Social WorkerBrooklyn, Ny2fandm.edu, davita.com -
4parnassusprep.com, umn.edu, yahoo.com, gmail.com2 +161220XXXXX
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Melanie Winters
Student At The University Of New Hampshire Obtaining A M.A. In Justice Studies And B.A. In Psychology And Minoring In ForensicsNewmarket, Nh
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