Melanie Keating Email & Phone Number

Customer Support Associate, COBRA Team, Client Success and Support Department, 2/22/2021- Present• Took complete ownership of processing the daily COBRA eligibility report within Ben Admin. • Earned a leadership role training 20 contract workers to be 100% effective at processing COBRA changes. • Utilize PlanSource’s BenAdmin and Wex’s COBRApoint to manage 5,000+ customers’ COBRA accounts.• Communicate with 500+ carrier contacts to ensure COBRA coverage is accurate within their systems. • Utilize Salesforce to collaborate with other departments and fulfill all call center and internal cases. • Successfully learn, collaborate and thrive in a 100% remote position.

Stuart, Fl

Collections Clerk, Collections Department, 7/23/2018 – 2/19/2021• Promoted to this position within my beginning three months at the firm. • Created training handbook for current position as I learned. • Maintains and continually updates accounts receivable records.• Generates statements and processes payments based on 400+ Associations’ governing documents. • Prepares correspondences and legal documents for clients and the court.• Communicates regularly with clients inquiries regarding account status.• Works with clients and other companies to acquire case file documentation and information.Office Clerk - 4/23/2018 - 7/20/2018• Trained two new Office Clerk employees and created training handbook for position. • Prepared legal documents and correspondences for the court and clients. • Created and organized case files and association governing documents.• Obtained case resources, including ledgers and title reports. • Preformed receptionist duties, including answering phones, speaking with clients, and setting up meetings.• Ran errands as needed to the post office, court, other law offices, etc.

Port St Lucie, Fl

• Assisted 25+ customers daily with their Philips products.• Used Salesforce to create and log customer cases. • Utilized Golden Touchpoint training and Net Promoter Scores (NPS) to increase customer service skills. • Gave accurate information to answer questions and troubleshoot problems.• Trained to cover 4 Philips product lines, initial training only covered 2 product lines.

United States

• Collaborated with team members to create standards driven curriculum. • Used technological knowledge and devices to create teaching documents and presentations. • Communicated with others using phone calls, emails, notes, and Remind. • Collected and entered data into school databases to evaluate student growth. • Implemented effective classroom management. • Maintained upmost discretion when dealing with sensitive topics. • Scheduled and coordinated meetings and daily activities.

Lakewood Elementary School Raleigh-Durham, North Carolina Area

• Analyzed objectives to design curriculum driven instructional materials and lessons. • Developed standard driven curriculum to promote learning for all types of learners. • Differentiated teaching tools and curriculum materials for various language and grade levels. • Utilized technological devices and software to create documents, flyers, presentations, and correspondences. • Assembled and evaluated data to be used to assess student growth. • Successfully employed classroom management within my classroom and others.• Employed discretion when faced with difficult situations. • Effectively communicated with others using phone calls, emails, notes, and messages. • Created, implemented, and monitored SMART goals made to develop individuals, entire classes, and the entire school. • ESL lead teacher for implementing and administering ACCESS testing for 2016 testing and 2017 testing. • Helped create a positive work environment as a Process Champion Leader for the school 2016-2017, helped create and implement Affirm Forward program.• Member of many committees and teams, which created and implemented school wide events and monitored entire schools progress, i.e. School Intervention Team, Media Tech Committee, Science Committee and interview team.• Participated in many different kinds of professional training, including SIOP, Capturing Kids Hearts, and Process Champion.

Greensboro, North Carolina Area

Sedgefield Elementary School• Used technological competencies to create materials and lessons to be used in the classroom. • Implemented lessons for various groups of multiple aged students.• Aided in administrative duties, i.e. copying, printing, displaying instructional materials, and setting up learning spaces. • Planned, set up, and helped run school wide events, including Hispanic Heritage Month Assembly, Sedgefield Family Educational Days, and ACCESS testing.

5335 Burnet Rd Austin, Tx

Austin Public Library Friends Foundation includes a program called Badgerdog that is a creative writing program for children in 3rd-12th grade. Badgerdog interns contribute in a variety of areas—supporting instructors in the classroom, helping with social media communication, organizing and analyzing program feedback, conducting research, and aiding in administrative duties. Site managers serve as the liaison between Badgerdog Program Staff and each camp location. The site manager is there each day to handle logistical matters. Site managers duties include: greeting students when they arrive; making sure all students have been picked up at the end of the day; fielding parent questions and sending certain parent questions to Badgerdog Program Staff; handling any issues that arise that regard to the summer camp facility; reporting any issues with regard to attendance, illness, behavior, handling supplies and snack; passing summer camp paperwork to Badgerdog Program Staff.

Austin, Texas Area

• Responsible for up to 7 children, ages 5 and up.• Math tutoring, i.e. addition, subtraction, multiplication, division, word problems, fractions.• Writing instruction with focus on spelling, grammar, and writing of alphabet letters.• Reading assistance.• Making of nutritious lunches/snacks.• Art projects.• Swimming and outdoor recreational activities.• Board games and imaginative play.

Master’S Degree, Master Of Arts In Teaching English To Speakers Of Other Languages

Activities and Societies: Interned with ESL teacher Lynn Ruppard at Sedgefield Elementary School for Fall 2014, Student Taught with ESL.

Bachelor Of Science (Bs), Family And Consumer Sciences/Human Sciences, Graduated With Honors As Summa Cum Laude

Activities and Societies: Family and Consumer Science Association, Family and Child Development Association, Alpha Lambda Delta, Sigma.