Melanie L. Email & Phone Number

Passionate yoga teacher with over 4 years of personal experience, and 1 year of professional experience, in designing and leading gentle flow and restorative yoga classes. In October 2022, completed a 200-Hour Yoga Teacher Training and acquired an in-depth knowledge about postures, breathing techniques, and spiritual elements of yoga teaching.

San Francisco, California, Us

- Decrease customer pain/panic by leading the Tier 2 Communications pilot, leading to a 50% decrease in time-to-resolution for cases.- Consistently exceeded metrics expectations each month, averaging 86% daily efficiencyduring Q2 2024 and 90% during Q3 2024.- Manage complex escalations and issues as a subject matter expert for new hire enrollments.- Work on projects/assignments that require considerable judgment and initiative.- Mentor core individual contributors with my specialized experience and resources.- Took the initiative to lead the culture committee planning and ensure that our team culture is well-rounded outside of our core workflows.- Owned creating resources for the Retroactive Enrollments process and was the sole owner of this queue of cases. This further promoted how our existing email templates for Comms case scenarios could be improved and solve customer pain in a concise and timely manner.- Created training for retroactive enrollments and then effectively trained a new cohort of ICs to handle this workflow.- Partner cross-functionally to simplify and automate processes by addressing customer pain points.- Collaborate with stakeholders and team members on special projects to increase efficiency. - Improve health benefits operations by identifying challenges and finding effective solutions.- Conduct research on improving automation workflows.- Expertly process large volumes of data for mission-critical projects.- Ensure all quality control steps are accurately followed in a timely manner.- Learned and implement the SBII feedback model on a daily basis.

- Responsible for the management of the daily calendars of executives & department managers, across multiple companies/industries. - Arrange calls and meeting agendas, coordinate meetings, and conferences while making sure all details are handled in a clear and organized manner.- Coordinate follow-up tasks to ensure meeting/project tasks are followed through before deadlines.- Handle personal details for executives (i.e. grocery delivery, ordering gifts, booking appointments, etc)- Assist with monitoring of inbox and emails, including responding to customers, partners, other contractors, and business contacts.- Manage the employee life cycle such as: recruiting, onboarding, and training for 10+ new employees. - Build, improve and maintain People Operations policies for all teams. - Formalized the system for expense tracking that provides up-to-date company expenditures to senior-level management.- Develop and implement process improvements.- Create detailed and reusable SOPs.- Create and facilitate Learning & Development programs - Help to work on uploading blog posts, updating old blog posts, and formatting newsletters.- Create easily readable/actionable digests of information to report to executive.- Book all travel arrangements, including lodging, transportation, and activities, both within the United States and internationally.- Research and be the point person for service providers for projects.

San Francisco, Ca, Us

- Responsible for the curation of personalized looks for clients with a variety of needs.- Cultivated a diverse set of clients by building client rapport and addressing client concerns that led to high customer satisfaction.- Consistently surpassed company base metric scores for metrics such as item retention, item to customer match ratio, and overall customer satisfaction.- Supervised onboarding stylists and served as a mentor for the team.

- Facilitated the coordination of merchandise from warehouse to customer.- Harnessed creative freedom to maximize sales thru merchandise planning.- Assisted the head designer in numerous projects.- Filled in at the front desk for administrative duties when needed

Los Angeles, Ca, Us

- Oversaw the styling, processing and placement of merchandise to ensure that merchandise is aesthetically pleasing and set according to company standards and guidelines.- Supported daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, planning and execution, shipment, and service. - Kept up with trends to make sure our store was merchandised accordingly to maximize sales.- Performed Leader on Duty responsibilities for the store and managed a visual team of 8 members

Bachelor Of Science - Bs, Apparel Merchandising

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