● OIT Gates○ With input from Deputy CIO and Enterprise Architecture, developed, implemented, and now manage the technical and security governance process for all technology projects across the enterprise ○ Designed, implemented and now manage the intake process to facilitate managing all City technology-related projects using IT resources as a single portfolio○ Standardized questions and documentation for technical reviews○ Designed, created and now manage the system for tracking intakes, projects, and reviews using SharePoint lists, Power Apps and Power Automate○ Gained insight into the various systems in use throughout the City and how to align solutions with policies and standards● Office 365 adoption during pandemic○ Worked with key staff in departments struggling with remote work○ Leveraged Teams to develop a process for creating, reviewing, and publishing end-user documentation for transitioning to remote work● In problem situations, quickly understand project objectives and issues to ensure agreement between business units and IT to align projects with IT processes, policies, and standards● Review and refine the PMO’s project management methodology, keeping close alignment with PMI standards● Manage staff of 3 BAs, intern, data analyst, and intern

● Managed the implementation of Salesforce for PCHR. ○ Reconstructed scope/charter and then developed, communicated, executed requirements○ Developed, maintained, executed, and communicated the project plan○ Identified tech-savvy staff and trained them to become 1st level of support and system experts○ Collaborated with technical resource on configuration, which ultimately became a knowledge transfer○ Configured Salesforce to match requirements for case management○ Planned data migration○ Assisted business staff on creating test plan/scripts based off requirements and end user training● Resolved problem with 3rd party support for Financial Disclosure (3rd party contractor who developed web solution discontinued support)○ Coordinated efforts between Board of Ethics, Records, Contracted vendor, and OIT staff to provide functionality for the year until a new solution could be created ○ Provided clear communications between all parties○ Managed vendor deliverables● Review and refine the PMO’s project management methodology, keeping close alignment with PMI standards● Successfully migrated project meta data and documents from cloud-based PMIS tool to MS Project/SharePoint● Managed data analyst and intern

● Worked with director to develop Project Management methodology for the PMO based on PMI standards, including creating a Playbook in SharePoint detailing the methodology and creating a portal for methodology templates● System admin for the OIT PMIS tool, significantly increased adoption, functionality, and reporting

Volunteer Co-Editor for the Docent Council of the Philadelphia Zoo: 2004-2017● Publish an international quarterly 20+ page newsletter: plan content with the team, perform article research, manage content, layout of articles and media, conduct proofreading and perform executive vetting and manage printing budgetLead Teacher/Assistant Group Supervisor/Classroom Substitute: 2011-2016● Manage classroom of 20 students (2–3-year-olds) and two assistant teachers--including creating and execution of daily curriculum for the school year, all parent communication, student assessments and maintain student paperwork

● Collaborated with sponsors and team leaders to define project scope/charter● Developed. maintained, executed and communicated project plans. Ensured completion of tasks and performed resource leveling when necessary.● Interviewed partners to develop, document, and communicate requirements. Also ensured development activities were prioritized based on requirements and testing scripts reflected requirements.● Ensured collaboration, communication, and understanding between the technical teams and the business teams

● Gathered requirements and created Access database for tracking status of RF meter installs● Created, maintained, and delivered status and activity reports● Resolved issues with data between main Banner system and department data

● Managed project team● Created and managed project plan using Microsoft Project● Communicate project metrics to executive staff• Managed business project owner expectations• Communicate project metrics to executive staff

● Scoped, designed and implemented custom web-based database applications for various business needs● Led product and vendor selection for third-party applications and continued vendor management● Managed project plans, schedule, resources, and vendors for all projects● Developed and executed data cleanup strategy