Melanie Bell Email & Phone Number

Charlotte Metro

Rock Hill, South Carolina, United States

• Anticipated team member and client needs with a solution focus.• Subject-matter expert within the loan dept. when the company received loan inquiries from potential borrowers.• Responsible for training and oversight of loan department staff.• Responsible for loan pipeline and ensuring that mortgage loans are closed in a timely manner.• Resolving problems throughout application processes and building positive relationships with clients.• Collecting financial information (e.g. taxes, debts) and evaluating creditworthiness of applicants.• Draft, review & approve all loan documents for mortgage loan closings.• Responsible for all internal and external mortgage documents, including but not limited to, mortgage security instruments, disclosures and addendums, client communication email templates, etc.• Assisted in marketing endeavors and was often called upon to complete marketing tasks.• Initial on-site IT troubleshooting contact.• Onboarding and training of new loan dept. staff.

Charlotte, North Carolina Area

• Supervision of Accounting Clerk and department processes.• Soft collections & customer payment resolution.• Two bank accounts and six credit card reconciliations. Bank reconciliations are completed daily and credit card reconciliations are monthly.• Processing of AR/AP transactions in excess of 1200 monthly.• Research of billing errors, missing invoices and payment applications.• Daily payment entry and Quickbooks data imports.• Daily use of Quickbooks Enterprise and TimelyBill software, along with, standard Microsoft Office products.

Lake Wylie, Sc

KEY ACCOMPLISHMENTS:• Collaborated with marketing team on creative initiatives and asset deployment.• Created multi page brochures and direct mail pieces. • Wrote content for various marketing initiatives and website.• Managed daily email broadcasts and autoresponders for use with sales funnels and promos.• Daily administration of InfusionSoft CRM platform, similar to Constant Contact, SalesForce, Pardot, etc., which included but was not limited to data integrity, processing of sales and refunds, affiliate management and marketing initiatives.• Continually provide individualized feedback and coaching to both administrative and sales staff members to improve overall team performance.• Individually and collaboratively created and implemented comprehensive business strategies to increase revenue, source potential clients, and build sales pipelines.• Managed social media ventures to insure the highest online reputation for both company, as well as, author/speaker.• Managed setup of GoToMeeting and GoToWebinar for promotional webinars.• Oversight of accounting department, auditing team expenditures, event P&L’s, etc. Authorized signer on all accounts.• Managed HR functions, including but not limited to, background checks, e-verify, employment offers, new employee onboarding, etc.• Managed staff relations and company teambuilding initiatives.• Relied upon by the President to resolve HR issues, staff conflicts and delivery of difficult decisions due to the innate ability to present negative information in such a way as to prevent employee retaliation.• 100% success rate in positively resolving online customer complaints.• Recognized for having the strongest writing skills when it came to official correspondence representing the company’s side of an issue.• Considered to have a strong ability to present an adverse resolution via writing without losing the customer.• Known for protecting and building the company reputation.