Melanie Galvan Email & Phone Number

Austin, Texas

Austin, Texas Area

• Researched and wrote blog posts (400-1200 word) about various health-related topics • Wrote content for websites, video scripts, and emails• Proofread and edited other writers’ content • Responded to all electronic customer inquiries • Created job descriptions and flyers for interoffice events and promotions• Developed, wrote, and edited a 4-6-page monthly newsletter

Austin, Texas Area

• Forms Assistant Manager o Trained new hireso Completed forms to be sent to patients and pharmaceutical companieso Quality checked all forms before they were sent out • Customer Service Department Admino Assisted patients with queries and concernso Assisted the Customer Service Manager with special projects and trouble-shooting for the customer service team • Sales Supervisor and Special Projects o Managed between 8-10 sales employees Distributed leads Trouble-shootingo Created and implemented employee systems and materials Employee Onboarding Training Employee Handbookso Miscellaneous Projects Data Entry Social media Wrote blogs Employee monitoringo Attended executive meetingso Information Dissemination Added medications and programs to our roster Created and uploaded automatically-populating forms to the system  Input and correction of information in the database • HR/Accounting:o Created and maintained employee files o Mediated HR issues o Recruitingo Client billing changeso General accountingo Recreated legally compliant employee handbook• Information Admin o Worked with other managers and the IT team to develop a more in-depth database of informationo Populated the database o Trained others to maintain the database and forms creation

Austin, Texas Area

• Helped expectant parents start and maintain their gift registry• Acted as operator on a multi-line phone• Provided excellent customer service • Assisted in other departments • Assisted on cash registers

Austin, Texas Area

• Clerk o Kept record of each inspection certificate o Trained new clerkso Sold certificates to local inspectorso Mailed out requested certificateso Trusted with access to the vault containing the supply of inspection certificates• Techo Scanned inspection recordso Data entryo Maintenance filingo Assisted law enforcement officials in the field to identify valid, bogus, and stolen vehicle inspection records