Melanie Schlenker Email & Phone Number

Florida, United States

• Provided personalized extended coverage solutions to clients nationwide for vehicle protection.• Tailored coverage plans to meet unique client needs, ensuring peace of mind and financial security.• Offered expert advice and solutions to make extended coverage accessible and easy to understand.

Roswell, Georgia, United States

• Provided personalized insurance solutions for auto, home, condo, and renters insurance.• Conducted detailed assessments of client quotes to ensure sufficient coverage.• Exceeded sales goals by driving new business through referrals, networking, and marketing efforts.

-Marketed and sold gutter cleaning and various exterior home services-Consistently met or exceeded key performance indicators (KPIs) such as conversion rates, call volume, and revenue targets-Cross-sold multiple home services, secured future appointments, enrolled customers in service plans, facilitated auto-renewal subscriptions, and handled customer service and cancellation calls.-Demonstrated ability to build rapport with potential customers and address their specific needs related to gutter maintenance-Proficient in using persuasive communication skills to highlight the benefits of regular gutter cleaning and the potential risks of neglecting gutter maintenance-Successfully closed sales deals through effective objection handling and negotiation techniques

Remote

•Top 2 sales rep March-July 2023, top 4 in sales Q1-Q3•Assisted customers by providing support with services leading to end of year total of 79% inbounds sold•Consistently met top of bracket out of 16 sales reps in number of sales each quarter•High total activity count such as emailing, outbound calls each quarter in 2021-2023•Top 4 in total sales in 2022•#1 conversion rate on team 2022, resulting end of year total of 79% inbounds sold•Experienced CRM user, strong utilization of Salesforce•Created marketing strategies, strong daily programs, and target campaigns to maximize sales achievement•Provided exceptional customer service, natural salesperson because of natural people skills•Made several outbound calls, emails and follow ups day to attain more business•Strong CRM background and marketing skills, excellent at lead management and tracking•Attained Property and Casualty Insurance License in year 2022 at company. Passed test on first try, by finding best free resource and way to study which company took on for all new training of employees•Sold extended warranties to Ford customers, therefore continuously perfecting and fine-tuning sales pitch•Continuously voiced and worked with team and management in sales representative role, with updates and bringing customer experience to forefront, collaborating weekly with team and management•Contributed to team chats to bring up salesforce cases for glitches/customer experience issues such as payment, and other tech issues being experienced.Communicated often with team for insight and feedback, using my voice in team and one on one meetings by asking good questions•Worked well as a team player while always maximizing potential conversion for my own assigned leads to continue success rate as a top rep each month

Atlanta, Georgia

•Consistently reached weekly and monthly counter sales goals, helped raise overall sales above LY in 2019 and 2020•Exceeded counter goals for cosmetic events•Processed above a 1:40 credit ratio for 2019 and 2020•Recruited customers in store for facial demos, makeup consultations, and complimentary makeovers•Maintained client database system and actively followed up with clients. Invited clients to several counter events to promote products and services•Arranged table displays and organized sales merchandise, and tracked inventory•Answered product and service related questions•Made outbound calls to prospective customers•Established and maintained relationships with clients•Provided outstanding customer service

Greater Atlanta Area

• Provided both administrative and client service support to Wealth Management Advisor • Utilized excellent customer service skills while acting as the liaison between employees and clients• Prioritized work to meet department needs and exercised proper judgement in making decisions• Utilized Junxure CRM platform to optimize client database and account management tasks• Assisted Analysts and Wealth Manager with scheduling custodian and partner meetings along with client follow ups• Oversaw calendar maintenance, meeting scheduling and report preparation• Accurately and efficiently completed financial transactions in a timely manner• Successfully built and maintained client relationships with timely follow-ups• Opened accounts, prepared paperwork, composed and typed correspondence, maintained files and documented internal processes• Worked directly with external clients and broker dealers in issue resolutions and ensured compliance regulatory guidelines are satisfied• Organized logistics of marketing events and developed and maintained team marketing materials

Sarasota, Florida Area

• Daily use of marketing/contact management database for Financial services -CRM (Redtail Technology)• Strong understanding of basic marketing practices and techniques: soliciting via phone, cold-calling, and keeping in constant contact with potential and current clients• Consistently achieved marketing bi-monthly goals to meet bonus objective (based on number of new and current prospective client reviews)• Majorly improved CRM functionality by cleaning up client profiles and related data and running accurate reports • Improved client database management usage and standard operating procedures; researched and implemented efficient client database management strategies by applying SOPs• Created several new ways of tracking certain aspects of data, to make processes more efficient and effective• Continuous editing of data for 5,000 clients; tracking, cleaning and updating• Cleaned and input missing or invalid client information into database in order to restructure target marketing initiatives, i.e. status of client and territory for advertising• Created and tested several reports within CRM not being utilized, thus restructuring how the advisors’ schedules and travel arrangements are created

Sarasota, Florida Area

• Served visitors by greeting, welcoming, directing and announcing them appropriately • Answered and screened incoming phone calls while providing basic information when needed; referred to salon services• Prepared customers for services, handling correspondence, and keeping the reception area clean and organized• Updated appointment calendars and scheduled meetings/appointments• Handled several tasks simultaneously including juggling multiple phone lines, face-to-face contact with clients, visitors and employees• Performed other clerical duties such as filing, collating, inventory tracking, purchasing, and re-stocking

Bradenton, Fl

• Developed and maintained websites, blogs, electronic newsletters, and social media campaigns• Created content strategy and posting schedules for Twitter, Facebook, and Instagram • Edited digital images, wrote and posted content, and engaged with community on the Internet

Sarasota, Florida Area

• Traveled to different neighborhoods and suburbs going door-to-door with the goal of selling telecommunications services• Gave daily presentations to clients, consumers, and management concerning the features and benefits of assigned products and services as well as developing a streamlined message• Worked on assigned territory, often up to 60-80 houses per day; circled back and checked on customers who were in the position to buy the product• Cultivated relationships with customer base and uncovered new customer needs; won back and upgraded current or former customers• Suggested specific product purchases and utilized persuasive techniques to close the sale

Bradenton, Florida

• Supported brand manager in the development and delivery of social media strategy• Strengthened, streamlined and revamped social media strategies for Facebook, Instagram, Twitter and YouTube• Assisted with guest support for live media appearances

Dekalb, Illinois

Assisted head faculty member with classroom instruction material, exams and record keeping• Researched and developed learning materials to enhance course curriculum• Provided students with one-on-one tutoring and regular out of class assistance

Dekalb, Illinois

Central States Communication Association (CSCA) is a professional, academic organization of primary and secondary school teachers, students, college and university professors, and communication professionals.• Assessed executives’ needs and requirements, formulated action plans to achieve them• Acted as employer’s right hand; demonstrated excellent interpersonal skills and high level of confidentiality; maintained polished and representative quality style• Assisted with social media and marketing for conferences and events • Managed financial accounting and served as an informational liaison between students and supervisory staff

Dekalb, Illinois

Led monthly all-group meetings, and bi-weekly leadership meetings• Communicated regularly with other student organizations, administrative offices, faculty and community members• Revitalized group’s social media presence, including the addition of Facebook and Instagram, leading to improved member involvement• During one year tenure, increased member by 75%. • Recognized as an approachable, fair, professional leader• Acted as an emcee for t-shirt fundraiser which raised over $500 for student cancer benefit• Produced business cards, created flyers; presented organization information during classes

Dekalb, Illinois

Led monthly all-group meetings, and bi-weekly leadership meetings• Communicated regularly with other student organizations, administrative offices, faculty and community members• Revitalized group’s social media presence, including the addition of Facebook and Instagram, leading to improved member involvement• During one year tenure, increased member by 75%; earned title of President after first month Serving as President• Recognized as an approachable, fair, professional leader• Acted as an emcee for t-shirt fundraiser which raised over $500 for student cancer benefit

Bachelor’S Degree, Communication-Organizational/Corporate, 3.47/4.0 Gpa

Activities and Societies: Communication Student Advisory Council (COMM-SAC) Central States Communication Association-Outstanding Major.

Associate’S Degree, General Studies

Activities and Societies: Communication Student Advisory Council Student Alumni Mentoring ProgramDeans List, Fall 2012-Spring 2013