Oliver Lei Email & Phone Number

United States

olive.com provides customers with the peace of mind that comes with having ultimate vehicle protection. We’ve built our mechanical breakdown coverage options and products based on what our customers need most: a safeguard against the unexpected.100% Remote management of sales teamLead, coach, and train sales teams to record breaking sales month after monthRecruiting onlineUtilize CRM tool to maximize conversion of leadsAnalyze data to forecast trends and adapt Develop commission system to motivate salespeople and encourage behaviorsTroubleshoot technical issues to minimize downtimePartner with top automotive manufacturers

Dallas-Fort Worth Metroplex

-Build relationships with over 50 leasing offices within portfolio to promote Spectrum products and services-Outside door to door sales

Fort Morgan, Co

- Manage all operational aspects of retail sales and distribution including integration, commission support, order processes, third-party vendors and fulfillment partners to ensure timely and accurate completion of deliverables for a total of 11 retail stores.- Support a total of 50 team members including territory managers, store managers, and sales employees to ensure superior quality of service and continuously improve performance. - Lead the strategic growth of retail and business sales by implementing a sales fundamental and a regular account analysis processes to identify gaps in serving customers, increasing activations and renewals by 15% and 38% in 2017 and by 9% and 19% in 2018 respectively. - Monitor key performance indicators including new activations, renewals, internet sales, Dish installation, and revenues. - Collaborate with the marketing team to develop marketing collateral aligned with customer needs and preferences. - Developed a streamlined sales hiring process to increase training effectiveness and prevent staffing gaps, achieving the lowest Employee Churn in Sales Channel within the company (14.6%).- Recommended the implementation of sales targets for Store Managers, Territory Managers, and Directors to incentivize leaders, increasing new activation sales for the company by 15% year-over-year.

Colorado, Utah, Arizona, New Mexico

- Directed all operational activities for 185 locations across 4 states – CO, UT, AZ, NM in alignment with company objectives.- Managed and trained 16 Field Account Executives handling Verizon Wireless Account and Connection Center Store within Best Buy.- Measured performance through key metrics including orders place by partner accounts and conversion rates of orders-to-installations. - Developed a new program allowing Retail Partners to directly experience product and service offerings for quicker sales.

Northern California

- Contributed to the launch of the Sales Channel within Verizon partner accounts.- Nurtured long-term client relationships for up to 40 clients and drove Sales for Comcast in the Verizon Wireless Corporate Owned Retail and Premium Retailer Accounts - Managed sales and operation within 40 locations.- Analyzed sales orders for revenue-generating units to develop effective sales strategies addressing customer needs. - Customized measurement tools such as competitive stack rankings among accounts to measure the effectiveness of client services, identifying issues and developing solutions necessary.

San Mateo, Ca

- Developed business plan, reviewed reports and key data, and implemented strategies to optimize profitability and effectiveness.- Reviewed expenses, sales, and cash transactions and developed effective short and long-term operational and sales plans to maximize revenues. - Coached, trained and managed team of 7 employees in providing outstanding customer service.- Handled Human Resources responsibilities including onboarding, payroll, and scheduling. - Performed bookkeeping and reconciled all financial transactions.- Drove all marketing efforts through email and social media campaigns to create an engaged community of followers and achieve maximum exposure. - Organized merchandise on shelves and maintained a clean store to promote a pleasant environment.- Developed and designed a dessert menu and maintained an appealing product presentation. - Demonstrated 4 out of 5 Yelp star rating with over 250 reviews when business sold. - Increased revenue month-to-month and profit margin since the launch of business.

- Drove sales and trained retail partner accounts including Costco, Best Buy, RadioShack, Wal-Mart, Fry’s, and other Owner-Operated dealer accounts on new device launches and plans.- Created new hire, products and services, and sales skills training tailored to the particular needs of partner accounts, delivering presentations to individuals and groups of up to 60 people that were implemented district-wide.- Managed sales activities in assigned territory composed of 40+ locations across Northern California, achieving over $3M in revenue in the last 12 months.- Mentored new sales development representative and front-line employees to provide excellent customer service in various situations.- Championed and acted as the subject matter expert on the Blackberry product in T-Mobile regional stores.- Maintained a 45% postpaid market share in National Retail through the execution of a strong sales strategy. - Grew same-store contract business 49% YOY and reduced Churn by half by aligning performance with best practices.- Launched Best Buy and Radio Shack account for T-Mobile.

Palo Alto, Ca

- Assisted in managing day-to-day store operations and providing training according to company standards.- Provided employee training on the latest products, plans, and promotions to increase effectiveness of sales.- Proactively and constructively troubleshot issues, resolved a variety of complaints, and dealt with difficult customers using tact and courtesy.- Monitored team performance, set clear expectations, and provided coaching as necessary.- Assisted in creating a consistent in-store experience through disciplined planning and execution of merchandise layout and visual presentation to enhance brand presentation.

- Conducted large group training for 30+ Wireless Retail (Best Buy), Fry’s, Comp USA sales associates on Sprint products.- Managed Mystery Shop program to help assess quality of Vision Experts and Wireless Retail and developed effective coaching programs.- Worked with a 6-member team to execute effective sales strategies and achieve sales quota.

- Managed over 30 Sales Representatives in territory stretching from Milpitas to Santa Rosa, achieving over 110% of team sales quota.

Bachelor Of Fine Arts (Bfa), Digital Media

Activities and Societies: Minor: Mathematics Volunteered at numerous community services including SF AIDS Walk, remodeling elementary.

High School Diploma, 3.8 Gpa

Activities and Societies: 4 years Wrestling. Team Captain 2 years Cross Country Perfect 800 Math SAT score Senior Athlete of the Year 1997