Melanie Shedd Email & Phone Number

• I held significant leadership responsibility within the Solution Delivery team. The most central of which is owning the onsite activities of the team. This includes ownership of the best practices and processes used by.
• Expanded the boundaries of the role
• Driving force to 10 internal process improvements in 2014
• Drove the Implementation Specialist Team to success by accurately representing the team to the rest of the company, clearly communicating desired outcomes and providing the guidance to allow the team to set their own.

• Responsible for managing all aspects of client implementations, including new deployments, upgrades, training and support.
• Created, executed and managed all aspects of project plans.
• Reviewed all deliverables prepared by project team members prior to passing along to client.

Lake Success, NY

• Served as the customer advocate to ensure the best possible solution was delivered.
• Responsible for installation, configuration and support of all hardware and software sold.
• Assessed, designed, built, tested and presented solutions based on the needs and requirements of new and existing clients.
• Provided high quality one on one onsite and\or remote trainings to new and existing customers for all Voicebrook products.
• 75% travel to customer sites (including international)Achievements
• Able to create high adoption and satisfaction

(acquired From Elekta)

• During the acquisition by Sunquest, I maintained the same role of managing the PowerPath Implementation Staff. Additional Responsibilities include:
• Assisted transition of staff and projects during acquisition of the PowerPath from Elekta to Sunquest.
• Worked closely with the Finance department to transition all active and new projects to Sunquest's Revenue model.

• Assisted the Director of Client Services with the hiring, training, and managing of Elekta Client Services Implementation Staff for their PowerPath application.Responsibilities include:
• Managed the team of professionals responsible for PowerPath Software Implementations.
• Focused on ensuring the team delivered high-quality services to our customers.
• Managed complex projects, with accountability for deadlines, budgets, and customer satisfaction.

• PowerPath is a comprehensive information system designed specifically to enable anatomic pathology laboratories to achieve the highest efficiencies in their laboratory workflow and Pathologist.
• Project Manager for approximately 15 implementation projects at a time.
• Analyze workflow and recommend system setup for maximum efficiency of client’s pathology laboratory.
• Train clients on setup and usage.
• 75% travel to customer sites (including international)

• Coordination of the billing department’s assignments, obtaining patient information for billing purposes, checking pathology reports for accuracy and assigning service codes to generate claims.
• Designed and developed a sophisticated tracking system to organize handling and processing of incoming biopsy slides.
• Designed and managed a Microsoft Access database for the tracking of causes and treatments for a rare skin disease.
• Acted as Project Manager for the implementation process of the Powerpath application, serving as a liaison between the PowerPath vendor and Yale University.

• Working in hospitality provided a strong foundation of skills required in all businesses. Skills acquired:
• How to be a team player.
• Learned self control and how to adjust based on customers mood and behavior.
• Make order out of chaos using time management and multitasking skills.
• Keeping a smile during the most stressful situations.
• How to communicate both to coworkers and to customers.Achievements