Erin Waters Email & Phone Number

San Francisco Bay Area

Atlanta, Georgia

-Develop and execute project plan for multiple, assigned client implementations ofIngenious Med;generally lasting from 6 weeks to 2 years in duration-Identify, record and outline plan to mitigate potential project risks includingintegrations, timeline and resource barriers-Communicate with project stakeholders via weekly status calls and email; in.

Atlanta, Georgia

• Develop outstanding relationships with National Accounts to ensure and promote overall client satisfaction with the product and Ingenious Med overall.
• Lead client-facing consultation calls to understand and advise on setup workflow,thoroughly documenting consultation results.
• Review client usage, track adoption statistics to measure success and seek opportunities forimprovement.
• Produce and analyze standard application KPIs monthly.
• Work alongside Account Management to ensure internal stakeholders are aware of accountconcerns and status.
• Develop and review internal Customer Success processes, to improve and streamlinecommunication, documentation, and consistency in processes across department

Atlanta, Georgia

• Facilitate training program design and delivery
• Assists with the direction and organization of the overall EHR (Electronic Health Record) training program to include curriculum development, instructional design, competency development, proficiency testing, on-line.
• Collaborates and communicates with project team members, IT leadership, patient care staff and physicians to facilitate training methods to ensure successful implementation and ongoing educational support
• Assists in partnering with Clinical Informatics, Ambulatory and Department Directors to develop and implement training programs to educate users on new/upgraded applications

Atlanta, Georgia

· Lead and manage the deployment of Ingenious Med software to 30+ clients including strategic account with up to 750 users · Database configuration, front-end user and environment set-up in alignment with consultative analysis of provider workflow and hospital/healthcare system’s revenue cycle · Provide leadership in overall account management including.

Atlanta, Georgia

· Served as Subject Matter Expert for Ingenious Med’s suite products · Supported end user requirements, workflows, and client project in order to deliver quality training tailored to the client’s needs· Planned and developed individual or group trainings to be delivered either on-site or by a web-based method· Organized client information and educational.

· Coordinated and conducted Nation Child Passenger Safety (CPS) technician trainings statewide· Instructed over 500 technicians for more than 400 instruction hours · Monitored the certification status for over 700 CPT technicians in Georgia · Worked in collaboration with the Georgia State Patrol on initiative to train all road troopers in Child Passenger.

o Worked under the supervision of the District Director of Epidemiology & Infectious Disease to investigate outbreaks, to reported Notifable Diseases, and to conduct other daily operations.o Studied statistical programs viable to the Public Health field.o Maintained and updated the district healthcare providers’ database for use in monitoring healthcare.

Bachelor'S Of Science In Health Science, Community Health

Activities and Societies: Alpha Omicron Pi, Georgia Southern Health Alliance, Habitat for Humanity

Education record