Erin Waters Email & Phone Number

San Francisco Bay Area

Atlanta, Georgia

-Develop and execute project plan for multiple, assigned client implementations ofIngenious Med;generally lasting from 6 weeks to 2 years in duration-Identify, record and outline plan to mitigate potential project risks includingintegrations, timeline and resource barriers-Communicate with project stakeholders via weekly status calls and email; in addition,provide executive level updates for enterprise accounts-Lead and document client consultation calls and providing feedback for bestpractices and appropriate application setup-Serve as a Subject Matter Expert for Ingenious Med application implementation anddeployment strategy-Assist with the creation of Implementation department processes and internalworkflows, to be used throughout the implementation life cycle and supportingprocedures-Lead a team of project consultants and analysts; assigning project tasks toappropriate team members and tracking project progress-Collaborate with Sales, Account Management and Customer Success teams to meetthe overall needs of the client from point of sale through implementationcompletion and transition

Atlanta, Georgia

• Develop outstanding relationships with National Accounts to ensure and promote overall client satisfaction with the product and Ingenious Med overall.• Lead client-facing consultation calls to understand and advise on setup workflow,thoroughly documenting consultation results.• Review client usage, track adoption statistics to measure success and seek opportunities forimprovement.• Produce and analyze standard application KPIs monthly.• Work alongside Account Management to ensure internal stakeholders are aware of accountconcerns and status. • Develop and review internal Customer Success processes, to improve and streamlinecommunication, documentation, and consistency in processes across department• Function as an escalation point for client issues, managing the ongoing communicationresources to ensure successful & timely resolutions to the cases.• Be a Subject Matter Expert on application functionality to effectively advise clients.• Coordinate and lead regular meetings regarding client’s tacticalneeds and open issues.

Atlanta, Georgia

• Facilitate training program design and delivery• Assists with the direction and organization of the overall EHR (Electronic Health Record) training program to include curriculum development, instructional design, competency development, proficiency testing, on-line learning, continuing education, scheduling, registration, attendance tracking, coordination of training materials and monitoring of education initiatives• Collaborates and communicates with project team members, IT leadership, patient care staff and physicians to facilitate training methods to ensure successful implementation and ongoing educational support• Assists in partnering with Clinical Informatics, Ambulatory and Department Directors to develop and implement training programs to educate users on new/upgraded applications

Atlanta, Georgia

· Lead and manage the deployment of Ingenious Med software to 30+ clients including strategic account with up to 750 users · Database configuration, front-end user and environment set-up in alignment with consultative analysis of provider workflow and hospital/healthcare system’s revenue cycle · Provide leadership in overall account management including regular project status updates, project documentation and tracking progress as outlined by the accepted project plan · Assist with the on-boarding of new Implementation Managers and Analyst to insure understanding of Ingenious Med’s products, processes and tools necessary for a successful client implementation and serve as a point of contact for questions· Serve as application expert and advocate; understanding and supporting the client’s needs, priorities and goals with Ingenious Med’s product(s)

Atlanta, Georgia

· Served as Subject Matter Expert for Ingenious Med’s suite products · Supported end user requirements, workflows, and client project in order to deliver quality training tailored to the client’s needs· Planned and developed individual or group trainings to be delivered either on-site or by a web-based method· Organized client information and educational packets to ensure efficiency during user training

· Coordinated and conducted Nation Child Passenger Safety (CPS) technician trainings statewide· Instructed over 500 technicians for more than 400 instruction hours · Monitored the certification status for over 700 CPT technicians in Georgia · Worked in collaboration with the Georgia State Patrol on initiative to train all road troopers in Child Passenger Safety

o Worked under the supervision of the District Director of Epidemiology & Infectious Disease to investigate outbreaks, to reported Notifable Diseases, and to conduct other daily operations.o Studied statistical programs viable to the Public Health field.o Maintained and updated the district healthcare providers’ database for use in monitoring healthcare accessibility throughout the thirteen county region.o Analyzed data collected within the district concerning new HIV infections, as well as presented the results to the District Director and other infection control coordinators.

Bachelor'S Of Science In Health Science, Community Health

Activities and Societies: Alpha Omicron Pi, Georgia Southern Health Alliance, Habitat for Humanity

Education record