Melanie Tarleton Email & Phone Number

Washington Dc-Baltimore Area

Wheaton, Maryland, United States

-Report to the Career Services Manager at an American Job Center, a Workforce Innovation and Opportunity Act (WIOA)-funded job readiness training program and manage a caseload of 30+ job seeking program participants; meet team goal of 6-8 new enrollees per month-Assess clients’ strengths and opportunities for personal and professional development; strategically plan career path recommendations for individuals-Review resumes and written documents before sending to potential employers-Enter data into Funder’s database to record all interactions with participants, following all protocols; monitor both team and individual metrics using Salesforce-Collaborate with team to create and market recruitment campaigns and events for clients; use social media to promote events and engage with the public-Assist with onboarding new team members, as requested, and provide technical guidance to teammates

Wheaton, Maryland, United States

-Reported to the Strategic Operations Manager of a fast-paced WIOA-funded workforce development program-Oversaw staff performance relevant to program guidelines, coaching and constantly reminding them of upcoming deadlines and required documentation-Accurately tracked and managed Salesforce and Maryland Work Exchange (MWE) databases; collected system-wide performance data and generated weekly, monthly, and quarterly program reports of all business activities and outcomes-Monitored digital records and services administered by service providers to ensure compliance with related state and federal regulations-Onboarded and trained new staff; administered training to staff for any new processes, guidelines, or programs-Served as a liaison between staff and corporate office to improve and tailor process flows and metrics

Wheaton, Maryland, United States

-Conducted regular, detailed file reviews and recorded findings in Salesforce; utilized MWE database to ensure appropriate program services were documented by staff-Led internal audit team in projects and independently drafted reports of detailed findings; created and enforced plan to correct discovered deficiencies-Created and implemented guideline documents for communicating services offered to the community; enforced operational procedures to ensure effective service delivery-Communicated QA policy to staff and provided occasional technical assistance; observed staff to recommend training opportunities for professional development-Coordinated with the Strategic Operations Manager to identify opportunities to enhance internal systems and process flows for all staff

Baltimore, Maryland Area

-Provided tailored solutions to customers inquiring about vehicle financing options; maintained professional rapport-Provided technical assistance (Salesforce, Skype) to customers while multitasking in a fast-paced sales environment

-Promote and explain store products based on the individual customers’ needs-Carefully analyze shipments and inventory to put out for sale-Provide a welcoming shopping experience for customers- Processed sales transactions including cash, check and credit purchases or refunds

Baltimore, Maryland Area

-Use direct marketing tactics to promote business services-Brainstorm new ideas in team setting-Provide feedback on successful/unsuccessful tactics