Melanie Yang Email & Phone Number

Toronto, Ontario, Canada

• Engage and build effective partnership with various functional groups in the organization (such as Social Response team, People and Culture division) by providing performance data and insights through enhanced.
• Promote positive play and reducing harm for OLG customers to support Responsible Gaming, and ensure players’ health play within their limits and risk level by providing regular reports and enhanced analytics solutions.
• Enhance relationships with OLG functional and support teams in terms of addressing their KPI reporting needs and develop dashboards in Power BI where applicable.
• Collaborate with the Land Based Gaming team on monitoring and reporting on product performance, customer behavior and validate Service Provider’s business plans in order to provide directional insight and assist with.
• Analyze customer behavioral changes and the associated financial impacts that these changes will have on OLG Financial performance
• Assist with organizational projects to evaluate the impact of marketing sponsorships, and identify new opportunities to drive financial performance

Toronto, Ontario, Canada

- Analyze and query on large sets of data representing digital play behavior to provide insights about user actions that help business partners uncover potential relationships that can be exploited to drive future profitability within the organization. - Present post promotion analysis and provide recommendations to acquisition and retention marketing.

Toronto, Ontario, Canada

- Prepared monthly analytical reports on personal and commercial loans, mortgages for Accounting Department using SQL and MS Excel.- Analyzed customers’ financial activities following FINTRAC’s anti-money laundering regulation, provided FINTRAC with monthly suspicious customer reports. - Created batch job to categorize monthly website usage and generate.

College Diploma, Computer Information Systems

Bachelor'S Degree, Genetics And Breeding Of Plants