Melany Torres, Mba Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Managed cruise guest relations, logistics, and processes for diverse Cruise Ship companies at Canada Place, Vancouver, B.C.

México

• Customer Relationship Management; Project Management; projects assessment, recruiting, training, and coordinating consultants.
• Coordinated teams of more than 35 people.
• Developed and delivered training programs for government entities, business associations and universities.

Mexico

• Led the financial division of the company: managing the financial actions, tracking cash flow, financial planning, setting budgets, and proposing corrective actions to the CEO and the Stakeholders.
• Coordinated a team of 4, including two accountants.
• Implemented internal audit procedures identifying $56k in annual cost savings and revenue opportunities.

Mexico

• Oversaw the work of the outsourced CRM agency; as a team we designed and managed the customized relation and communications with the Seat’s customers in Mexico; we created a solid centralized database; and a.
• Supervised the work of our software provider for the Lead Management System, responsible for training the entire brand dealership’s network in Mexico, collecting their requirements, and implementing improvements to the.
• Manager for the project consisting of connecting the brand’s centralized database system to the 36 dealerships’ Lead Management System.
• Coordinated 6 people and external contractors.

Mexico

• Led the team in charge of auditing the 32 Audi dealerships in the country, along with the Deloitte firm. Coordinated 12 people.
• Responsible for the Bonus System, consisting of evaluating the quality, sales, and after-sales performance indicators of 32 Audi dealerships, and executing quarterly payments of $2.5 million dollars on average.
• Developed the national annual Sales Forecast and Budget for Audi.
• Generated Debits, Credits and Rebates of the dealerships through a SAP system.

Mexico

• IASSC Certified Lean Six Sigma Green Belt*.
• Coordinated human resources projects globally, making headcount reports of the company’s personnel.
• In charge of assembling the team (recruited, interviewed, selected, trained, and assigned personnel) for the “Follow the Sun” project in collaboration with team members in Mexico and Germany. Coordinated a group of 4.
• Awarded 2nd place in the company’s Innovative ideas contest.

Mexico

• Responsible for supervising five stores, training and managing their human resources, accountability, cash flow, inventories, and store managers, coordinating a total of 7 people.
• Made supervision systems more efficient, increasing sales by 41% and increasing profits by 60%.

Mexico

• Started my own event planning business while I was still in college. I oversaw all the operations, suppliers, and logistics. Organizing events for up to 1,500 people and coordinating teams of up to 145 people.My.

Master Of Business Administration - Mba, Business Administration And Management, General, Master

Diploma Of Education, Customer Relationship Management

Bachelor'S - Cum Laude Graduate 96/100, Business Administration