Mel Bowman Email & Phone Number

Hudson, Wisconsin

• Independently manage 580 case files while collaborating with government agencies to establish, modify, and enforce court orders
• Top Agency performer, exceeding all state performance measures for collections and compliance with court orders
• Create detailed notes in order to effectively prep counsel for court hearings
• Draft legal pleadings, motions, and orders, and file them in the Wisconsin Circuit Court E-file system
• Represent the Agency with counsel and testify in court proceedings.
• Negotiate out of court settlements with or without counsel

Greater Minneapolis-St. Paul Area

• Set up classified liner and recruitment advertisements, obituaries, and Cards in Memoriams
• Worked with a small team to develop new recommendations for flow on our on-line and mobile websites
• Created training aids and processes for setting up recruitment advertisements

River Falls, WI

• Hired and coordinated sub-contracted installs nation-wide
• Project management of new orders from entry into our system through delivery and acceptance by client
• Customer service for current and past clients

Remote

• Oversaw the integration of acquisitions to ensure a smooth transition to our portfolio
• Created Vacasa's training certifications process for future scalability
• Reconciled advanced deposits and reports

Remote

• Audited reports to monitor reservations that were incorrectly paid/set-up/past due, etc.
• Monitored and adjusted credit card processing errors (Tsys, Heartland)
• Organized and maintained the financial and legal document database for the CEO
• Reconciled reports across multiple departments, including phone metrics and other performance data
• Recorded the official “Voice” of Vacasa in our interactive voice response system (after years of being mistaken for the recording)

Remote

• Grew the sales and customer service teams from 4-38, managing teams remotely
• Interviewed and hired for our call teams
• HR Training and Compliance
• Developed training and incentives for the customer service and sales teams
• Developed the initial onboarding (systems and cultural) training, and trained every new employee in every department for 2.5+ years

Remote

• After hours call manager: answered emergency calls from guests, provided remote assistance, and coordinated on-site help when needed. Available 24/7.
• Managed teams of 2-5 reservationists and customer service agents
• Handled escalated complaints and refund requests
• Assisted owners with their online portal, and advised them on ways to improve their homes to maximize revenue
• Liaison between owners and operations

Remote

• 40% conversion rate booking homes
• Helped customers post-booking and during their stay and afterwards
• Coordinated on-site help when needed
• Remote support for on-site operations team members
• Created and managed advertisements
• Created the Welcome Binders for our homes

Hammond, WI

• Part of a two person team here, managing the office for Dr. Walth.
• Scheduling, filing insurance claims, billing, accounts receivable, and HIPPA compliance
• Patient advocacy, including helping patients understand and maximize their benefits
• Maintained the website and physical office
• Developed x-rays and sterilized equipment

Ba, Psychology

Physical And Biological Anthropology

High School Diploma

Activities and Societies: Outdoor's Club, High School Musical, Forensics, The Spot