• Independently manage 580 case files while collaborating with government agencies to establish, modify, and enforce court orders• Top Agency performer, exceeding all state performance measures for collections and compliance with court orders• Create detailed notes in order to effectively prep counsel for court hearings• Draft legal pleadings, motions, and orders, and file them in the Wisconsin Circuit Court E-file system • Represent the Agency with counsel and testify in court proceedings. • Negotiate out of court settlements with or without counsel• Meet with State Representatives to propose new legislation regarding the child support program• Represent the child support agency at St. Croix County’s Staff Advisory Committee• Member of the Wisconsin Child Support Modernization Project, customer service division

• Set up classified liner and recruitment advertisements, obituaries, and Cards in Memoriams• Worked with a small team to develop new recommendations for flow on our on-line and mobile websites• Created training aids and processes for setting up recruitment advertisements

• Hired and coordinated sub-contracted installs nation-wide• Project management of new orders from entry into our system through delivery and acceptance by client • Customer service for current and past clients

• Oversaw the integration of acquisitions to ensure a smooth transition to our portfolio• Created Vacasa's training certifications process for future scalability• Reconciled advanced deposits and reports

• Audited reports to monitor reservations that were incorrectly paid/set-up/past due, etc.• Monitored and adjusted credit card processing errors (Tsys, Heartland)• Organized and maintained the financial and legal document database for the CEO• Reconciled reports across multiple departments, including phone metrics and other performance data• Recorded the official “Voice” of Vacasa in our interactive voice response system (after years of being mistaken for the recording)

• Grew the sales and customer service teams from 4-38, managing teams remotely• Interviewed and hired for our call teams• HR Training and Compliance• Developed training and incentives for the customer service and sales teams• Developed the initial onboarding (systems and cultural) training, and trained every new employee in every department for 2.5+ years

• After hours call manager: answered emergency calls from guests, provided remote assistance, and coordinated on-site help when needed. Available 24/7.• Managed teams of 2-5 reservationists and customer service agents• Handled escalated complaints and refund requests• Assisted owners with their online portal, and advised them on ways to improve their homes to maximize revenue• Liaison between owners and operations

• 40% conversion rate booking homes• Helped customers post-booking and during their stay and afterwards• Coordinated on-site help when needed• Remote support for on-site operations team members• Created and managed advertisements• Created the Welcome Binders for our homes

Part of a two person team here, managing the office for Dr. Walth. • Scheduling, filing insurance claims, billing, accounts receivable, and HIPPA compliance• Patient advocacy, including helping patients understand and maximize their benefits• Maintained the website and physical office• Developed x-rays and sterilized equipment