• Provided personable communication while supporting internal US staff with Policy and procedure inquiries for an engaging customer service experience. • Strong focus on time management and efficiency to exceed expected metrics. • Shared best practices with peers to enable success within the team. • Built team relationships by providing a welcoming atmosphere to HR SSC new joiners. • Provided staff assistance with Talent Exchange, HR Community, HR General, Onboarding, Learning and Development, PwC Professional, and TalentLink.

* Maintained over 100% sales performance for over 5 years by motivating RSC's to reach or exceed their minimum sales gals by implementing promotions and positive reinforcement by tracking sales data and performance metrics.* Coached RSC's monthly and provided feedback on Consultative Sales Process by observing process in use and creating prescriptions based on rep's learning style.* Directed initiatives for improved processes within the retail environment including coaching, ARSM roles and responsibilities, and onboarding process for new hires. * Developed Leadership tracks for top performing consultants through IDP's, utilizing leadership books, Lynda.com, and delegation of manager activities.* Trained and developed Assistant Manager.* Recruited, interviewed, hired, and trained staff.* Led weekly sales and training calls with direct reports, using PowerPoint and WebEx. Training Team Lead (Call Center)—Charlotte, NC* Led classes during new hire training and nesting period to include: sales process training, call center training, and customer service training.* Coached call center representatives by observing sales process in use and creating prescriptions based on learning styles.* Completed phone interviews to staff new hire classes.* Created and implemented promotions to engage new hires in selling.* Helped to establish and implement Nesting II process for training new hires.* Provided analytics to gauge new hires learning throughout the onboarding process.

* Reviewed confidential client Internet suggested ads for relationship to use inquiry.* Rated ads in metrics such as: relevance, layout of website, quality of site, and potential security risks. * Collaborated with team members to deliberate on difference in ratings among team.

• Supervision, evaluation, and motivation of employees, meeting research study deadlines, filling out daily reports, and interacting with clients. • Shared responsibility for meeting client goals and expectations. • Maintained an open line of communication between employees and management as well as management and clients.