• Conduct comprehensive planning and analysis of global logistics and distribution networks, including multimodal distribution strategies, DC capacity, labor, and CFS at origin across North America, Canada, and Europe.• Lead logistics project management initiatives, ensuring timely achievement of objectives in a cross-functional environment while developing standard operating procedures for process consistency.• Provide strategic leadership in logistics program management, implementing Key Performance Indicators (KPIs) to assess and enhance operational efficiency and compliance.• Collaborate with cross-departmental teams, including Customs, Finance, IT, and Shared Services, to align logistics strategies with organizational goals and special program needs.• Utilize SAP systems to optimize reporting and data-driven decision-making for logistics, distribution, and industrial engineering processes.• Ensure compliance with regulatory requirements, including FTZ security, C-TPAT standards, and evolving industry regulations, while mitigating compliance risks.• Monitor and refine logistics procedures to drive efficiency, streamline operations, and enhance overall supply chain performance.

• Streamlined supply chain processes and controls, achieving a 20% reduction in processing errors and a 15% improvement in logistics operational efficiency.• Accelerated delivery times for critical shipments, reducing transit time by 20% and ensuring on-time delivery for high-priority items.• Improved routing efficiency, attaining a 95% compliance rate with routing guides and reducing transportation costs by 15% through optimized shipping solutions.• Managed and optimized $4 million in annual transportation costs, ensuring budget alignment while identifying cost-saving opportunities.• Partnered with procurement teams to strengthen vendor relationship management and enhance contract performance.• Optimized Incoterms application to align with transportation strategies and ensure cost-effective international shipping operations.• Leveraged SAP systems to provide real-time shipment visibility, increasing transparency by 15% and cutting transportation costs by 10% via enhanced routing analytics.• Fostered productive relationships with carriers, contributing to projects that identified cost savings and service improvement opportunities across global transportation networks.

• Led a team of 10+ customer service specialists, implementing targeted training that significantly improved overall team performance.• Fostered cross-departmental collaboration to streamline the order-to-cash cycle, enhancing operational efficiency.• Demonstrated advanced problem-solving skills while maintaining professionalism, effectively addressing customer and associate concerns to boost customer satisfaction.• Engaged and motivated team members, actively contributing to the achievement of personal and departmental goals.• Ensured 100% compliance with policies and procedures related to contractual obligations, establishing and maintaining comprehensive training records.• Mentored team members to address specific training needs, enhancing individual skills and overall team performance in customer service.

• Achieved a 20% reduction in response time by efficiently managing a high volume of calls and emails, consistently delivering prompt and professional information.• Orchestrated global imports and exports, optimizing logistics and reducing transportation costs.• Collected, documented, and monitored shipping data with 99% accuracy, enhancing overall data management efficiency.• Coordinated inland freight via rail, optimizing goods movement and reducing transportation costs by 10%.

• Managed LTL, TL, Flatbed, and Bulk logistic support for multiple customers, strengthening existing relationships.• Monitored communication quality, provided feedback for exceptional service, and developed educational materials to advance team capabilities.• Successfully trained offshore teams on business processes, serving as a key point of contact for issue resolution.• Collaborated with the billing team to identify and resolve key issues, implementing improved billing practices to address outstanding accounts receivable items.• Identified opportunities for cost negotiations, process improvements, and consolidations.• Wrote detailed training documents for multiple customer accounts and effectively articulated written and verbal communication with well-organized content.• Coached and developed colleagues to enhance associate development and strengthen customer service for improved customer satisfaction.

• Managed and enhanced social media pages, resulting in a 30% increase in online engagement and brand visibility.• Successfully completed all financial duties, including cash handling, sales, budgeting, payroll, accounting, and supply ordering, achieving a 100% accuracy rate. • Led monthly and quarterly business performance meetings, implementing strategies that led to a 15% improvement in key performance indicators.• Facilitated positive and effective staff meetings, resulting in increased team cohesion and productivity.