Melissa Bayer Email & Phone Number

• Conduct comprehensive planning and analysis of global logistics and distribution networks, including multimodal distribution strategies, DC capacity, labor, and CFS at origin across North America, Canada, and Europe.
• Lead logistics project management initiatives, ensuring timely achievement of objectives in a cross-functional environment while developing standard operating procedures for process consistency.
• Provide strategic leadership in logistics program management, implementing Key Performance Indicators (KPIs) to assess and enhance operational efficiency and compliance.
• Collaborate with cross-departmental teams, including Customs, Finance, IT, and Shared Services, to align logistics strategies with organizational goals and special program needs.
• Utilize SAP systems to optimize reporting and data-driven decision-making for logistics, distribution, and industrial engineering processes.
• Ensure compliance with regulatory requirements, including FTZ security, C-TPAT standards, and evolving industry regulations, while mitigating compliance risks.

• Streamlined supply chain processes and controls, achieving a 20% reduction in processing errors and a 15% improvement in logistics operational efficiency.
• Accelerated delivery times for critical shipments, reducing transit time by 20% and ensuring on-time delivery for high-priority items.
• Improved routing efficiency, attaining a 95% compliance rate with routing guides and reducing transportation costs by 15% through optimized shipping solutions.
• Managed and optimized $4 million in annual transportation costs, ensuring budget alignment while identifying cost-saving opportunities.
• Partnered with procurement teams to strengthen vendor relationship management and enhance contract performance.
• Optimized Incoterms application to align with transportation strategies and ensure cost-effective international shipping operations.

• Led a team of 10+ customer service specialists, implementing targeted training that significantly improved overall team performance.
• Fostered cross-departmental collaboration to streamline the order-to-cash cycle, enhancing operational efficiency.
• Demonstrated advanced problem-solving skills while maintaining professionalism, effectively addressing customer and associate concerns to boost customer satisfaction.
• Engaged and motivated team members, actively contributing to the achievement of personal and departmental goals.
• Ensured 100% compliance with policies and procedures related to contractual obligations, establishing and maintaining comprehensive training records.
• Mentored team members to address specific training needs, enhancing individual skills and overall team performance in customer service.

Green Bay, Wisconsin, United States

• Achieved a 20% reduction in response time by efficiently managing a high volume of calls and emails, consistently delivering prompt and professional information.
• Orchestrated global imports and exports, optimizing logistics and reducing transportation costs.
• Collected, documented, and monitored shipping data with 99% accuracy, enhancing overall data management efficiency.
• Coordinated inland freight via rail, optimizing goods movement and reducing transportation costs by 10%.

Green Bay, Wisconsin, United States

• Managed LTL, TL, Flatbed, and Bulk logistic support for multiple customers, strengthening existing relationships.
• Monitored communication quality, provided feedback for exceptional service, and developed educational materials to advance team capabilities.
• Successfully trained offshore teams on business processes, serving as a key point of contact for issue resolution.
• Collaborated with the billing team to identify and resolve key issues, implementing improved billing practices to address outstanding accounts receivable items.
• Identified opportunities for cost negotiations, process improvements, and consolidations.
• Wrote detailed training documents for multiple customer accounts and effectively articulated written and verbal communication with well-organized content.

Spangdahlem

• Managed and enhanced social media pages, resulting in a 30% increase in online engagement and brand visibility.
• Successfully completed all financial duties, including cash handling, sales, budgeting, payroll, accounting, and supply ordering, achieving a 100% accuracy rate.
• Led monthly and quarterly business performance meetings, implementing strategies that led to a 15% improvement in key performance indicators.
• Facilitated positive and effective staff meetings, resulting in increased team cohesion and productivity.