Completed Homesite Enterprise Small Business system and payment reconciliations.Collaborated with vendors and business partners on legal suit requests for commercial audits, researching and preparing affidavits and supporting documentation.Created, edited, and approved requests for all of Receivables’ mailboxes and mail lists.Conducted monthly reviews of vendor performance and vendor management.

Submitted security and service ticket requests via ServiceNow.Assisted the project manager to initiate a collection process for Homesite’s Personal Line of business.Addressed and monitored escalated payment, recovery, and system issues.Managed employee forecast scheduling and scheduled reports through Genesys.

Served as a subject matter expert for multiple systems and processes.Compiled supporting documentation for Commercial Lines legal requests from vendors and business partners.Responded to and addressed customer complaints and escalated situations.Planned and coordinated training sessions and team meetings, created and enhanced procedural consistency and efficiency.Monitored team members and addressed coaching opportunities.

Researched and resolved complex payment, billing, recovery, and technical issues.Answered calls and emails from customers, business partners, and vendors.Communicated with business partners to address processes, technical questions, and issues.Streamlined multiple remittance and recovery processes, identifying, and solving system discrepancies.