Melissa Federoff is a Senior Principal User Experience Researcher at Okta, Inc.. She possess expertise in user experience, user research, usability, usability testing, contextual inquiry and 18 more skills. Colleagues describe her as "Melissa helped me and my team with user research, and she was one of the most effective and impactful people I’ve ever had the pleasure of working with. She helped us with every aspect of our user research, from strategy to writing interview scripts to conducting and facilitating user testing sessions. She also shared her extensive survey design expertise with us. We were building things that were new and not quite like anything that was already on the market, and we knew we needed insights we could only get through user research. Melissa’s work and guidance meant we were able to get clear, actionable insights and iterate quickly based on that information." and "Melissa is relentless in her search for information that will help other people. She embraces each challenge in the same way—with thoughtfulness, an open mind, and a lot of hard work. Melissa has an innate talent to make anyone feel comfortable in conversation. This leads to powerful feedback! Additionally, she can synthesize and share data better than any researcher I’ve met. This allows our team to keep user needs at the forefront of every design conversation, and keeps our product goals on track. Last (and absolutely not least), Melissa is a caring, active team member. I’ve been lucky enough to work with her for a long time, and I hope it’s the very beginning."