Shaikh Sameer Ahamad Email & Phone Number

Bangalore

Mumbai, Maharashtra, India

Having vast experience in Handling and managing VP’s & VIP users by approaching them soft, gently by asking probe Empathic questions and addressing their query’s and concerns to turn it into satisfactory outcome. Providing technical assistance to clients via Phone, E-mails, Chats and Remote Access or as per users availability on-site. Resolving Technical and Non-Technical issues. Evaluating systems according to predetermined checklists, data summaries, & reporting any found issues and Technical glitches. Helping users & other Team members to achieve ease of access for them to apply and make necessary changes & certain critical updates & patches (Application, Policies, Printer & other Accessories) by making it available in “Self Service App” (Jamf - Self Service program / application for all MDM Enrolled Devices)

Navi Mumbai, Maharashtra, India

1. Troubleshoot and identify / rectify the issue. 2. Replace and repair the faulty spares with Diagnosing & Troubleshooting both Apple as well as Windows Products. 3. Trained other employees & Team Members on Technical & Company Guidelines. 4. Dealt with manufacture warranty issues and repairs. 5. Complete solutions based over Customers specific needs. 6. Providing it support to users who’s having a Hardware or Software related issues with their systems and QC / QA return devices. 7. Managing the helpdesk system by recording appropriate information of fault incident and resolving the issues via establishing the remote connection to / or by accessing the user’s Assets. 8. Line In charge with managing 3 other Team Members / Technicians.