Melida Madrigal Email & Phone Number

Birmingham, England, United Kingdom

Birmingham Crown Court

Coventry Combined Courts, England

Responsible for the delivery of the Witness Service within thecourt environment, through effective management anddevelopment of volunteers who support witnesses in theirjourney through the criminal justice system.Responsible for developing and maintaining local keystakeholder relationships with a view to enhancingpartnership working, maintaining and enhancing servicedelivery standards and effectiveness.

Birmingham, United Kingdom

As a Programme Leader, I oversee NCS intensive programmes with responsibility for up to 84 young people and 14 staff. I am responsible for the overall running of the programme, making sure the objectives of the programme are met, the management of the pastoral staff team, and the pastoral care and development of young people aged 15-17 from a wide variety of backgrounds and walks of life.As a Programme Leader, I act as the face of the programme to all staff and participants.

Managua

• Action at Home Project CoordinatorFacilitate an Action at Home event for former volunteers (including designing methodology workshop).Approve project proposals, and manage the process the disbursement of funds and monitor the process of each volunteer project.Formed partnerships with other organizations such as local town councils. • Monitoring and evaluationDeveloped and managed an effective information system to monitor and evaluate the progress and impact of the ICS program and innovate ways to further improve the quality and implementation of the programme of ICS in Nicaragua.Provide contributions to the quarterly reports requested by the headquarters in London, on ICS in Nicaragua.Revision of the regular reports of the cycle: data collection, ensure the accuracy of the statistics, provide feedback.Contribute to the development and quality control of the tools of monitoring and assessment of ICS: Project Plan, team planning tool (cycle plan), team debrief (cycle final report), Progress Monitoring Tool (measurement of impact).• Recruitment and selection of National volunteers ICSResponsible for ensuring the logistics for the recruitment of the national ICS volunteers in Nicaragua, ensure participation of the current national volunteers and partner organization and facilitate the ICS programme presentation.Formed part of the selection panel and train external consultants to support the selection process.Created a digital database along with physical files with the recruits’ profiles to check references• Training and induction of National volunteers ICSEnsured the logistics for the training and induction of national volunteers: venue, transport, facilities, agenda, and facilitators.Responsible for facilitating the sessions during the training to the national volunteers ICS, ensuring compliance with the quality standards and agenda of the ICS programme.Trained group leaders (Local and British) regarding monitoring and evaluation of ICS tools.

Managua

1.Delegation Coordination Coordinate community project development in conjunction with rural communities, AMOS staff and Delegation Groups. Designs and implements itineraries for all groups and volunteers.2.Delegations Facilitation Accompanies groups and delegations at all times during the trip to Nicaragua. Responsible for the coordination of delegations team support staff including drivers, cooks, translators and administration. Manages funds assigned to cover mission team expenses and submits receipts and expense report to the administration in a timely fashion.3.Communications, Follow-up, and Reporting Reporting on each delegation team visit including trip activities, projects, evaluation and recommendations for improvement.4.Delegations Development Improve the delegations program/agenda/activities.5.Project Development Understand, in depth, the project and create project protocols.

Designed and executed an experiential education program itinerary for Junior andSenior US High school students based on leadership and social awareness.Served as their guide and translator from the moment they arrive at the airport and made sure their trip was perfect and their experience was amazing.Led seminars about a variety of social and development issues related to Nicaragua like poverty, politics, economy and the impact of the US influence in developing countries. Networked in local communities to set-up field trips, workshops, and other educational activities.Translation of speakers and seminars from Spanish to English, and vice versa (for duration of up to two hours).Translation of documents.Partnered with local organizations to establish service learning activities, which included renovation of community buildings and Art & Culture centers. Managed all program logistics (food, transport, accommodation, health, safety and relationships with providers). Be responsible for all team members, answering all of their questions while they are in country and responding to any emergencies, taking sick or injured team members to the hospital, and translating in such situations. Led and guided personal development and growth in participants - led personal reflection seminars and activities to strengthen understanding of course content. Managed, tracked and reported delegation budgets and expenses. Manage a budget up to $5000.Undertook evaluations of students and student supervisors. Took the students to the hospital every time there was the need.Pick up delegations to the airport and make sure they return safely and on time.Write incident reports and keep communications with US office in case of emergency.Meticulously and accurately complete necessary paperwork regarding your teams.

Coordinate the workflow activities of the organizationSupervise organizational projectsEstablishes and tracks all organizational tasks for efficiency completion Develop calendars and schedules for meetings and other associated organizational tasks Develop Administrative and Human Resource ManualsDeal with problematic situations that may occurManage petty cash accountingManage all aspects of personnel staffingManages payments for personnel, scholars, schools and general organizationsEstablish and maintain correspondence with English and Non-English speakingPhilanthropists supporting organizational activities Establish contact with authorities of different organizations in the community to develop strategic alliances for partnerships

Cambrigde Certificate Of Profiency, English Language And Literature, General, C1

Posgrad Study In Human Resources Management, Human Resources Management/Personnel Administration, General

Postgraduate In Social Projects Management, Project Management, 4.0

Bachelor Of Business Administration (Bba), Business Administration And Management, General, Magna Cum Laude

Activities and Societies: I was president of the student council for 3 years and president of my class for 4 years.

Project Managment Diploma, Project Management, 3.7

Activities and Societies: SIFEI was granted a Fulbright Scholarship