Melina Ramírez Ortiz Email & Phone Number

I begin my professional journey as a nutritionist, when I finished my Bachelor’s Degree in 2020. I started private practice and generating social media content about nutrition, healthy lifestyle & wellbeing, reaching 1,000+ followers. This experience made me reinforce the skills that I would later be applying to my future positions such as customer service, strategic thinking and mostly, empathy. A few months into the pandemic, searching for a better source of income, I was introduced to the BPO industry and was able to develop and improve my customer service skills handling 100+ chats a day providing support to Cash App’s users. During this time, I received a recognition for having the best QA of 2021 and another one for Best Agent Productivity. Five months later, I got promoted to a role within the Talent Acquisition department where I conducted 200+ interviews for the candidates applying to the account ensuring compliance to the company’s recruitment policies and requirements. Here are some highlights of my work: • Improved the interview process by implementing a new evaluation method which resulted in attrition rates decreasing by 50% in 2 months. • Implemented a new interview-scheduling method by creating an online calendar which made the process of arranging interviews more efficient reducing the scheduling time by 80%.• Applied strong product knowledge and customer protocols to resolve issues efficiently and achieved a 76% resolution rate out of the 80% target as well as handling 18 chats per hour, exceeding the target rate by 15%.My experiences in different industries have given me a wide range of skills that allow me to develop in various areas, as well as taught me how to function in the corporate world.Some of my skills include:• Languages: Native Spanish; Fluent and proficient in English (C1)• Technical: MS Office (Word, Excel, Power Point, Outlook), Google Suite, JIRA, Salesforce. Outside of work, you will most likely find me in the kitchen making some kind of dessert. I am a huge baking enthusiast! I also love connecting with new people, give me a shoutout at mina.r30@hotmail.com or here on LinkedIn!

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  Universidad Anáhuac Mayab

  Nutrition Sciences