Melinda C. Email and Phone Number

As the Chief Customer Officer at Mutual Capital Services, I lead the strategy and execution of customer experience, customer service operations, cross functional process improvement, and employee engagement. With over 20 years of progressive experience in human resources, new business start-up, logistics, vendor management, and process improvement, I have a proven track record of delivering data-driven results, fostering positive relationships, and developing effective leaders.My core competencies include customer relationship management, project management, P2P, and Six Sigma. I am passionate about creating a culture of excellence, innovation, and collaboration that enhances both customer and employee satisfaction. My mission is to hear, listen, execute, and empower our customers and employees.