Melinda Harper Email & Phone Number

Oklahoma City, Ok, Us

Accountable for the execution of post order conversion request from the distribution/channel partner serving as the Project Manager of the order. Develops and maintains positive customer relations and coordinates with various functions within Schneider Electric to ensure customer requests are handled appropriately and in a timely manner. Facilitates order maintenance and corrective action to address customers project needs. Include but are not limited to: change orders; warranty claims; expedite request; shipping re consignments; coordination of services and system studies; freight claims; post-delivery quality issues; and claims resolution, as well as account management and relationship development experience. Team Lead support for West US Region.

Erlanger, Ky

Responsible for the overall control and movement of materials in and out of the location supporting the factory objectives. Influencer, communicator, and coordinator at all levels within the organization. Collaborate, proactive, strong leadership qualities and adapt to a dynamic and fast changing environment. • Analyze usage of forecast with purchasing order process.• Ensure the consistency of inventory parameter and optimize the inventory level.• Manage the POs allocation effectively & efficiency support business goals.• Manage the analysis of Key Performance Indicators for (BOV) backorder values.• Supervise team of three SE Affiliate Int’l Customer Acct Managers. • Manage weekly team meetings and organized monthly team building activities. • bFO SalesForce Contact for Virtual Factory department. • Lead/Data flow of new Sourced One Automation Invoicing technology.• Manage Policies and Procedures for department.

Loves Park, Il

Responsible for managing the customer service and export needs of 30 EMEA and Canadian Accounts for Schneider Electric entities, distributors, partners, and end users as well as team lead for group of six on the International team.Key objectives include but not limited to processing orders, export documentation, customer care objectives, iPortal web stats, reports, web maintenance & training, return authorizations & credits.• Meet and exceed objectives of < 3% call abandon rate, < 15 seconds speed of answer, < 1,110 ppm order entry accuracy, and 100% same day customer service responsiveness.• Process on average 135 exports shipments per month with required export documentation including but not limited to: BOL, SLI, F.A.A., Non-Coniferous Declaration, C.O.C., Chamber of Commerce Seals, Proforma Invoice.• Meet and exceed objectives of < 3% call abandon rate, < 15 seconds speed of answer, < 1,110 ppm order entry accuracy, and 100% same day customer service responsiveness.• Coordinate and instruct web training session for current and/or new partners wanting access to our iPortal ordering website.• Generates return authorizations for defective & new and unused product. Create credit memo once units are return and approved for processing.• Responsible for maintaining and updating all training documents and user guides. • Lead for customer surveys and customer quality.• Created and maintain all data for New Hire Training Documents. • Responsible for updating yearly exchange rates on all International documents.• Schedules, coordinate, and run monthly team meetings.

Bachelor Of Arts In Business Leadership And Management

Associate Of Science (A.S.), Business And Management