Business Analyst
Ca Technologies (Acquired Interactive Tko Inc. 2011)
Remote
• Drive IT initiatives with corporate objectives in mind that enhance internal applications, automate manual processes, strategic planning, optimize investments, and improve end-user experience.• Liaison between business users and technical team in translating business needs into tasks for the professional IT and developers on staff.• Provide cross-functional support with overall planning, user acceptance testing (UAT), writing test scripts, regression testing and business validation using Agile methodology.• Responsible for global user access to the CRM system, Salesforce.com.• Collaborate with revenue support teams, sales operations, information technology and business stakeholders to gain knowledge of requested system and process enhancements. • Provide continuous improvement being an integral part of a pricing framework project that streamlined and increased pricing efficiencies by 75%. Received cash award for the project.