Melinda Helt Email & Phone Number

Pittsburgh, Pa, Us

Consult with business owners on ways to best utilize WordPress.com’s Website Development Services to launch their content-based websites, online stores or learning management platformsKey Responsibilities:• Host video sales calls with business owners to determine their website goals and objectives, discuss potential solutions, and conduct product demos• Advise prospects on website design and development best practices• Develop comprehensive proposals by recommending adoption… Show more Consult with business owners on ways to best utilize WordPress.com’s Website Development Services to launch their content-based websites, online stores or learning management platformsKey Responsibilities:• Host video sales calls with business owners to determine their website goals and objectives, discuss potential solutions, and conduct product demos• Advise prospects on website design and development best practices• Develop comprehensive proposals by recommending adoption of various Automattic products and services such as WordPress.com hosting, WooCommerce and Sensei LMS plugins, and WooCommerce Payment Gateways. • Manage all post-call communications with prospects in my sales pipeline via email and phone• Close deals, finalize contracts, and process invoices• Lead training sessions for customers with varying technical experiences• Collaborate with the WordPress.com production team to ensure a successful hand-off between sales and operations for the internal team and customers alike• Compile weekly sales numbers and customer trends using CRM data• Provide feedback to internal product teamsAccomplishments:• Constantly ranked as a top account manager, contributing over one million dollars in revenue for WordPress.com, with a close rate of 30%• Led the recruitment and onboarding of two Sales Account Managers• Streamlined internal processes and created comprehensive team documentation•. Worked as a Project Manager to assist the operations team with project fulfillment. This included project kick-off calls, coordination of client communications, project tracking and overseeing work completed by outsourced development teams. Show less

Provided frontline support for WooCommerce store owners to empower them in their online sales journeyKey Responsibilities:• Educated users on store setup and best practices• Troubleshoot complex technical configurations and integrations• Tested new software releases, filed bug reports and feature requests, and reported feedback to product teams. • Communicated with team members across the organization to solve difficult… Show more Provided frontline support for WooCommerce store owners to empower them in their online sales journeyKey Responsibilities:• Educated users on store setup and best practices• Troubleshoot complex technical configurations and integrations• Tested new software releases, filed bug reports and feature requests, and reported feedback to product teams. • Communicated with team members across the organization to solve difficult problemsAccomplishments:• Consistently exceeded support interaction goals• Hosted live WooCommerce 101 webinars via Zoom to answer questions, demo functionality, and advise on plugin selection for customers• Created internal training documentation for WordPress.com Happiness Engineers learning WooCommerce Show less

Greater Pittsburgh Area

With more than seven years of experience in print communications and electronic media under her belt, Melinda launched Melinda Helt Consulting, a multi-service marketing communications firm, with a primary focus of WordPress website development and training. Whether you need design services only or you would like assistance with every stage of your communications project – from strategy to writing and design to launch – Melinda can transform your brainstorm into a professional marketing… Show more With more than seven years of experience in print communications and electronic media under her belt, Melinda launched Melinda Helt Consulting, a multi-service marketing communications firm, with a primary focus of WordPress website development and training. Whether you need design services only or you would like assistance with every stage of your communications project – from strategy to writing and design to launch – Melinda can transform your brainstorm into a professional marketing initiative.In addition to providing you with the benefits of her expertise in both the artistic and technical sides of design, she will offer you high-quality customer service. Melinda’s goal is to collaborate with you to find a creative solution to meet your goals and further the mission of your business or organization. Show less

Conceptualized and designed web and print projects to support all aspects of university marketing. Highlights include Department of University Advancement e-mail campaigns, online president’s annual report and athletic fund-raising case statement. Implemented a department wide project management/tracking/archiving system using FilemakerPro. Coordinate with vendors for printing and other supplies while following established procurement processes for job bidding.

Designed and produced marketing campaigns for various university departments. Managed web optimization and pre-press production processes. Projects included website design, website CMS maintenance and download-able pdf creation, HTML e-mail design and distribution, magazine design and numerous print pieces. Collaborated with service providers to provide printing and information technology services.

Managed and created graphic design collateral for all school departments including admissions publications, development support materials, and bi-monthly alumni magazine. Provided photographic services to communications and academic departments. Served on event planning committees and produced materials for academic symposiums.

Created various design projects from concept to execution including advertisements, brochures and booklets. Managed print production, obtained third-party bids, acted as client liaison and coordinated with vendors to secure services.