Melinda Crosetta Email & Phone Number

Sydney, Australia

Sydney, Australia

Responsibilities/Achievements:• Redesigned interaction flows and wireframes for the onboarding of the Telstra Home Dashboard app launch to support one of the key strategic products, Telstra Smart Wi-Fi Boosters Gen 2, on both iOS and Android platforms.• Facilitated and analysed guerilla and user testing of the setup of Wi-Fi Boosters, which was well received by users and incorporated their feedback into the UX prior to release to maintain the app store ratings of 4/5.• Created… Show more Responsibilities/Achievements:• Redesigned interaction flows and wireframes for the onboarding of the Telstra Home Dashboard app launch to support one of the key strategic products, Telstra Smart Wi-Fi Boosters Gen 2, on both iOS and Android platforms.• Facilitated and analysed guerilla and user testing of the setup of Wi-Fi Boosters, which was well received by users and incorporated their feedback into the UX prior to release to maintain the app store ratings of 4/5.• Created interaction flow diagrams for In Use setup of Wi-Fi Boosters, Guest Wi-Fi, Share Wi-Fi Password, Sending Feedback, Map My Wi-Fi, Device Management, Controls and Editing Wi-Fi Details.• Created wireframes and prototypes to improve the user experience from external and internal customer feedback for key and highly valued features such as the setup of Wi-Fi Boosters, Share Wi-Fi Password, Sending Feedback, Promoting Wi-Fi Boosters in Map My Wi-Fi, Location Services, Device Management, Controls, Editing Wi-Fi Details, Viewing Service and Plan Details.• Facilitated Lean UX sessions with Project team and product stakeholders to draw out requirements, priorities requirements and sketched out rough wireframes for new features within the app.• Created wireframes, prototypes, user testing scripts and facilitated guerilla/user testing for Proof of Concepts regarding Setup of Telstra Smart Modem Gen 2, Pause Internet, Device Management and Guest Wi-Fi that will be released in the future.• Presented UX testing results, UX interaction flows and wireframes to product team and external stakeholders.• Created copy for wireframes.• Worked closely with product owner, business analyst, visual designer, developers and testers in agile environment.• Participated in agile ceremonies such as standups, backlog grooming, story refinement and retros. Show less

Sydney, Australia

Responsibilities:• Facilitated Lean UX sessions to draw out requirements, priorities requirements and sketched out rough wireframes for a new superannuation product.• Created wireframes/prototypes for a new superannuation product.• Created and facilitated testing for a new superannuation product. • Collated and presented findings from user research to Stakeholders.

Macquarie Park, Australia

• Mapped out customer journeys for home broadband, paying overdue bills and prepaid mobile. • Created personas for prepaid mobile based on research and analytics.• Facilitated Lean UX sessions to draw out requirements, priorities requirements and sketch out rough wireframes of responsive and desktop versions of specific pages.• Created flow diagrams and wireframes for the new Fixed Wireless product, which resulted in an early product, launch allowing for the online sales team to… Show more • Mapped out customer journeys for home broadband, paying overdue bills and prepaid mobile. • Created personas for prepaid mobile based on research and analytics.• Facilitated Lean UX sessions to draw out requirements, priorities requirements and sketch out rough wireframes of responsive and desktop versions of specific pages.• Created flow diagrams and wireframes for the new Fixed Wireless product, which resulted in an early product, launch allowing for the online sales team to surpass their forecasted sales figure by 100%.• Analysed heatmaps and scroll maps of the Prepaid plans page, which indicated that customers were unsure of what UI element they needed to click on in order to purchase the plan.• Redesigned both the desktop and mobile versions of Prepaid plans page based off the heatmaps and scroll maps, which resulting increased clicks through to the shopping cart and recharging of plans.• Created desktop and responsive wireframes/prototypes for Fixed Broadband, NBN, Prepaid Mobile, iPhone 7/Samsung launches, Sustainability Report, My Optus App, Customer Care (DPM), Optus Business Cloud, Optus Business Cloud PBX Help & Support Hub and Digital Thumbprint (a site that educates students through workshops about cyber security).• Created and facilitated testing for Fixed Broadband, Prepaid Mobile and My Optus App including candidate, focus groups and surveys. • Collated and presented findings from user research to Digital Stakeholders & Project Managers across Optus. • Worked with cross-functional teams as the Lead UX Designer for Prepaid Mobile and Broadband & NBN products.• Worked in a team of UX designers for SMB and My Optus app. Show less

Sydney Area, Australia

Responsibilities:• Worked closely with product owners and stakeholders across multiple offices and time zones, using clear presentation skills to showcase design concepts.• Created wireframes for e-commerce sites, mobile web sites, supplier extranet, internal tools and iOS/Android devices to showcase design concepts to stakeholders and developers.• Created prototypes to demonstrate the interaction of UI elements and flow between screens to stakeholders and developers.• Created… Show more Responsibilities:• Worked closely with product owners and stakeholders across multiple offices and time zones, using clear presentation skills to showcase design concepts.• Created wireframes for e-commerce sites, mobile web sites, supplier extranet, internal tools and iOS/Android devices to showcase design concepts to stakeholders and developers.• Created prototypes to demonstrate the interaction of UI elements and flow between screens to stakeholders and developers.• Created workflow diagrams to capture the different rules/decisions to determine the flow of information within an application and present it in an accessible format.• Created sitemaps to give a high level view of where the new feature fitted within the whole site.• Redesigned the reservation system and connections to all our front-end sites to increase efficiency and stability, add new features and convert the existing database to a transactional database.• Redesigned vouchers to make them consistent across all sites and to allow for a centralised code base.• Worked with a team of UX designers on the redesign of multi-lingual and partner e-commerce sites to update and align branding and consistency to the company’s flagship site.• Lead internal user studies and card sorting workshops with stakeholders to determine key functionality within the system and eliminate functionality that was no longer required.• Wrote remote testing scripts to gather foundational KPIs for desktop, mobile and iOS devices.• Liaised with different teams during the rebuild/redesign of the reservation system regarding specific functionality.• Worked closely with product owners and stakeholders across multiple offices and time zones, to establish requirements for upcoming features and to document the scope of the project.• Conducted research and competitive analysis on features such as saved credit cards, store credit and recently viewed products to determine best practices. Show less

Sydney, Australia

The Australian and New Zealand branch of the Thomson Reuters focus on delivering accurate, relevant and timely information and information management solutions for legal, tax and accounting businesses, professionals, academics and students.At Thomson Reuters I worked on several applications including Westlaw AU/NZ, ACLC ipad/iphone, Thomson Reuters website and ALB newsletters/website.Responsibilities:• Evaluated existing screen implementations.• Proposed solutions to… Show more The Australian and New Zealand branch of the Thomson Reuters focus on delivering accurate, relevant and timely information and information management solutions for legal, tax and accounting businesses, professionals, academics and students.At Thomson Reuters I worked on several applications including Westlaw AU/NZ, ACLC ipad/iphone, Thomson Reuters website and ALB newsletters/website.Responsibilities:• Evaluated existing screen implementations.• Proposed solutions to improve the user experience.• Designed wireframes to improve screen implementations.• Designed the style guide for a search engine.• Designed wireframes for an I-Phone/I-Pad application.• Designed the user experience and developed an I-Phone/I-Pad application with the lead application developer.• Implemented the help section of the Westlaw AU/NZ in HTML and CSS.• Updated content for corporate websites.• Setup and manage JIRA projects.• Prioritised application bugs and assigned them to upcoming releases based on their priority.• Created the applications acceptance criteria document.• Trained new users on how to use JIRA. Show less

Sydney, Australia

At Glintech I worked on several web applications including Rates Manager, Glintech Website Redesign, Inventory Management and Ordering, Purchase Request System and Resource Management System. Responsibilities:• Evaluated existing screen implementations.• Proposed solutions to improve the user experience and consistency of the overall site.• Designed wireframes for new features based off functional briefs, business requirements and use cases.• Created design… Show more At Glintech I worked on several web applications including Rates Manager, Glintech Website Redesign, Inventory Management and Ordering, Purchase Request System and Resource Management System. Responsibilities:• Evaluated existing screen implementations.• Proposed solutions to improve the user experience and consistency of the overall site.• Designed wireframes for new features based off functional briefs, business requirements and use cases.• Created design guidelines.• Implemented and maintained JSS and CSS style sheets.• Participated in user workshops.• Designed the aesthetics of the application including colour scheme, icons and graphics.• Derived functional briefs and uses cases for upcoming feature releases from business requirements and user workshops.• Consolidated business requirements.• Created process flows/activity diagrams for upcoming features in Enterprise Architect.• Provided traceability matrices from requirements to test cases.• Created and revised test cases.• Supervised System Integration Test Cycles by allocating tests to testers through Atlassian JIRA.• Analysed and categorised issues that arose from test cycles by providing reports on the results of test cycles.• Created test data for System Integration Test Cycles.• Wrote copy for the services screens of the Glintech Website.• Captured new business requirements for the Inventory Management and Ordering Module.• Documented business requirements, derived use cases and process flow diagrams from business requirements.• Designed and implemented working prototype and live version of the purchase request system.• Tested the workflow and transitions of the purchase request system in the live environment.• Created and maintained the user guides for RMS and Market Data.• Produced initial database design for RMS allocation module.• Executed system integration and regression tests for Market Data and RMS. Show less

Sydney, Australia

The Australian Urban Land Use Planning Policy Monitor involved gathering planning policies from local councils throughout Australia through the use of a web based survey.Responsibilities:• Designed the database schema for the web based survey.• Implemented the database schema in MYSQL.• Created the SQL queries to generate reports based on user feedback.

Sydney, Australia

The Student Intranet involved creating a website where students could showcase their work and access the necessary forms students required. Responsibilities:• Gathered and optimised media for the student intranet site.• Updated and Maintained intranet site after the site was launched.

Bachelor Of Design Computing, Honours

Human Computer Interaction Online Coursera Course, State Of Achievement

This course analyzed techniques of design such as rapid prototyping and evaluating interface alternatives, and how these practices inform.

Fundamentals Of Java