Melinda Yeow Email & Phone Number

Selangor, Malaysia

• Fully in charge of EMEA & APAC Operations for DA professional services which include process governance, monitoring, reporting, resource management, utilisation, productivity, project health and profitability tracking of all the professional services project in both the combined region.• Responsible in nurturing and building a team to supplement and fulfil needs of the local market teams across the region. • Manages the Consulting, Technical, Build and QA teams which forms the core… Show more • Fully in charge of EMEA & APAC Operations for DA professional services which include process governance, monitoring, reporting, resource management, utilisation, productivity, project health and profitability tracking of all the professional services project in both the combined region.• Responsible in nurturing and building a team to supplement and fulfil needs of the local market teams across the region. • Manages the Consulting, Technical, Build and QA teams which forms the core function of the team and building competency to ensure full focus on repeatable best practises in the implementation of Experian software offerings.• Manages both internal resources in the COE as well as working with outsourced flex work providers who provides additional supplement skill & capabilities.• Maintain strong relationship with local markets as well as the global DA teams and share knowledge and product plans across the region.• Manage the pipeline of projects for different markets in APAC for successful delivery, to time, cost and quality with an ethic of continuous improvements, working closely with all key relationships that includes market delivery leads, other business units and regional teams and partners to achieve customer satisfaction and business objectives.• Responsible for hiring and nurturing talent across the COE. • Leads the professional services delivery teams of 200+ individuals including Head of Consulting, Technical Managers, Competency Managers, Technical leads and Quality Assurance team that handles end to end delivery of Experian Decision Analytics products. • Responsible in nurturing and building a team to supplement and fulfil needs of the local market teams across the region. Growing the usage of flex resources to 52% in 2 years, reducing the cost of delivery• Actively involved and key contributor of APAC & EMEA transformation to centralise delivery and create a profitable DA Organisation. Show less

Malaysia

• Oversee the service and delivery across all lines of business in terms of management, planning, delivery and operation of on-site and off-site IT solution implementation and management services. • Manage 80 team members on 4 teams (Digital Solutions, Business Consulting, Enterprise Applications (SAP, Oracle) and Managed Services/Cloud).• Responsible to successful delivery of multi-million project within Hitachi Consulting Malaysia up to MYR 15M projects.• Responsible towards… Show more • Oversee the service and delivery across all lines of business in terms of management, planning, delivery and operation of on-site and off-site IT solution implementation and management services. • Manage 80 team members on 4 teams (Digital Solutions, Business Consulting, Enterprise Applications (SAP, Oracle) and Managed Services/Cloud).• Responsible to successful delivery of multi-million project within Hitachi Consulting Malaysia up to MYR 15M projects.• Responsible towards yearly project revenue target of MYR 42M per annum.• Responsible for overall company profitability through maximising team utilisation, off-shoring, on-time implementation and service delivery.• Responsible for creating, improving and developing effective project strategies and accelerators to improve project profitability.• Manage daily business operation across all aspect including overseeing team personal development, recruiting, hiring, training, mentorship, appraisal as well as playing a key role in compensation decisions.• Coach, motivate and manage performance of team members• Define and establish effective strategies for improving working relationship with customer through clear and concise communication of project statuses.• Resolves and manages escalations, bring it to closure and ensuring client satisfactions.• Executing leadership responsibilities to review and approve new opportunities, proposal, costing & budgeting and maintaining healthy P&L across all service lines. Show less

Selangor, Malaysia

Project Manager|Program Manager|Practice ManagerStone Apple, MY• Develops standards, documentations & policy for implementation, support & maintenance.• Develop detailed project work plans, objectives, schedules, project estimates, resource plans, and status reports. • Monitor and control all aspect of project management activities is areas such as scope, time, cost, quality and risk ensuring that projects are delivered on time according to customers… Show more Project Manager|Program Manager|Practice ManagerStone Apple, MY• Develops standards, documentations & policy for implementation, support & maintenance.• Develop detailed project work plans, objectives, schedules, project estimates, resource plans, and status reports. • Monitor and control all aspect of project management activities is areas such as scope, time, cost, quality and risk ensuring that projects are delivered on time according to customers expectation.• Successfully delivered and closed the PeopleSoft Campus Solution Implementation in Universitas Multimedia Nusantara, Indonesia.• Develop and manage a realistic and comprehensive project plan (people, process and technology) that delivers the objectives of the project: - on time, within budget and of good quality• Identify, manage and resolve project risks and issues • Ensure compliance to company project management standards through close monitoring and control of all projects.• Review detailed project work plans, objectives, schedules, project estimates, resource plans, and status reports • Developed evaluation methods to assess program strengths and identify areas for improvement.• Coach and guide project managers by establishing the project management framework and enforcing its operation.• Frequently meet project stakeholders to ease communication and ensure transparent update of project challenges and provide relevant mitigation based on situation.• Manage and resolve project disputes through qualitative datasets and negotiation.• Responsible to ensure that project goals are achieved. Show less

Nilai

- Assisted the university in obtaining it's university status- Led the PeopleSoft Campus Solution as the Project Manager in the university.- Experienced in Vendor Evaluation and Vendor Management.- Initiated and worked on forming the project team involving the management as the steering committee, and representative in various department as the working committee, defining expectation relevant to each role and ensure that everyone plays their role successfully.- Initiated the… Show more - Assisted the university in obtaining it's university status- Led the PeopleSoft Campus Solution as the Project Manager in the university.- Experienced in Vendor Evaluation and Vendor Management.- Initiated and worked on forming the project team involving the management as the steering committee, and representative in various department as the working committee, defining expectation relevant to each role and ensure that everyone plays their role successfully.- Initiated the process of obtaining the right people for the implementation project team, organizing interviews, candidate sourcing and interview evaluation to obtain the right candidate for future system support.- Ensure that the project is completed within budget, scope and timeline.- Successfully manage management and user expectation, ensuring that management support is always there for the project and ownership is there from the working committee.- Restructure inter-departmental roles within the university by setting the right expectation and roles according to industrial best practise.- Experienced working with vendor from Pakistan. Show less

Cyberjaya

- Created and incorporated checklists, system flow architecture diagram, ensuring common understanding within members of the team- Plays an important role in work related to designing efficient systems to meet both the functional and non-functional user.- Actively involved in project delivery in the Application Team, working closely with Business Analyst to ensure successful project delivery within scope and timeline.- Experienced in managing local and foreign resources, ensuring… Show more - Created and incorporated checklists, system flow architecture diagram, ensuring common understanding within members of the team- Plays an important role in work related to designing efficient systems to meet both the functional and non-functional user.- Actively involved in project delivery in the Application Team, working closely with Business Analyst to ensure successful project delivery within scope and timeline.- Experienced in managing local and foreign resources, ensuring quality deliverable within targetted timeline.- Manage virtual teams in Singapore, China and Malaysia to ensure that deliverable are met according to SLA and requirements are correctly implemented thus providing guidance and conceptual consulting to developer. - Plan, schedule and manage project role out related to core insurance products. Show less