Proven history of leading and creating capable delivery team by focusing on identifying, fostering and utilising each team member’s strengths and knowledge to the best interest of delivering quality work. Dynamic and motivated people leader with proven records of building and nurturing effective teams to deliver quality work through building relationships, managing projects stakeholders, designing operations strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional approaches to enhance and improve team capabilities, and making critical decisions during challenging times through tactical thinking and strategising. Experienced in departmental improvement roadmap planning, strategising and execution to drive continuous improvement in service delivery organisations, driving positive outcome and creating optimise service delivery cost base.Skilled in End to End Project Governance and Management, Business Process, Analytical Skills, Oracle ERP, Customer Relationship Management and IT Service Management. Responsible in leading teams from different business units and clients from various industry verticals through trust, professionalism and passion.
Listed skills include Project Management, Management, Vendor Management, Business Analysis, and 38 others.