Melisa Geraci Email & Phone Number

Rosemead, California, United States

Pasadena, California, United States

Banking Relations, AVP - Supported the technical and strategic business initiatives within the Banking Relations Group in establishing and maintaining a global centralized banking network. Worked closely with Correspondent Banks as well as internal teams such as Finance, Accounting, IT, Tax and Legal in an effort to support the Bank's corporate bank accounts and activities. Also assisted in creating and maintained a bank account attribute data base. Transitioned Branch Cash Ordering process from Federal Reserve to a third party cash vault vender and oversaw branch limits, special requests, armored transportation and resolved any billing or service issues.

Pasadena, California, United States

Managed daily and monthly operations of the back office Item Processing and Operations for indyMac/OneWest Bank's 44 branch network. Provided exceptional customer service to internal and external customers, ensured adherence to regulations and policies while keeping the use of "best practice" in mind. Created a centralized branch cash ordering process with Federal Reserve. Co-created a Branch Quality Assurance Training Program with the Corporate Training Team. Supported all branch needs such as teller balancing, account opening, losses, fraud, legal document review, etc...

Pasadena, California, United States

Responsible for the branch operations and assisted the Branch Manager in inspiring the staff. Managed all operational controls to ensure satisfactory audit results. Responsible for daily opening and closing the branch, Teller Line, New Accounts, branch cash ordering, monthly Quality Assurance process, internal audits, compliance audits, review of daily reports and controlled all negotiable items.

Santa Monica, California, United States

Supervised a Teller Processing Room and later managed Teller Processing Room and Central Services. Teller Processing pr