Melisa Michelson Email & Phone Number

Salem, Oregon

Program Management 50% | Cross Functional Collaboration 25% | Digital Property Operational Support 25% |• Manage and serve as a crucial link between marketing and IT, creating collaborative and productive cross functional teams• Responsible for ensuring cross functional teams are completing deliverables and managing project schedules, scope and progress• Responsible for daily operational support, feature enhancements, customer experience, testing and vendor management for the Oregon Lottery mobile app• Manage functional and user acceptance mobile app and website testing, oversee Jira tickets and tracking processes, lead fast paced decisions to keep projects and builds on track• Collect and write business requirements, manage functional and UX flows and detailed specification documents• Lead new tool/software procurement to meet the businesses roadmap goals - including research, relationship management, demo delivery, contracting, training and long-term support

Remote

Program Management 50% | Cross Functional Collaboration 25% | Vendor Management 25% | • Team of four Program Managers handled over $1.6 billion in reward payouts in 2016, averaging 30 promotions monthly• Developed project plans, schedules, requirements, policy and procedure, website development, and user experience flows with cross functional teams • Fostered cross-functional collaboration to develop and implement solutions that drove customer retention and company revenue by working with vendors and internal team, providing daily operational support for rebate and marketing programs• Program budget ownership – overall project/program budget creation; managing invoices, program balances and managing partnership with finance, vendors and the bank on statements of work and purchase orders

Program Management 50% | Cross Functional Collaboration 25% | Business Analysis 25% |• Design, plan, establish milestones, and oversee deadline completion and resource management, as well as risk assessment and tracking• Create and present business cases for system fixes and enhancements, new compensation structures, and new compensation system

Policy and Process Creation and Design 50% | Cross Functional Collaboration 25% | User Acceptance Testing 25% |• Produced requirement documents and acted as team lead on system testing (UAT) • Generated policy and procedure content and delivered implementation of new processes to frontline • Created, improved and led trainings to ensure understanding, knowledge and compliance with our procedures and systems

Maintain and enhance long term programs for the Retail Partner Sales channel. Create communication and policy and procedure content.

Carried robust oversight for compensation for Business, Retail Channels and Employee Compensation nationwide, processing more than $210M per year in employee commissions. Received and responded to issues, complaints, and disputes involving payout and reporting of commissions. Created and managed new hiring training content, led training classes. Completed day to day processes to ensure accurate compensation payout to assigned markets/channels. Spearheaded ongoing improvements for efficiency and customer experience of Commissions.