As a Carrier Management CS Representative I manage enterprise online users on different carrier portals through case management and case reporting data. Provide onboarding training to new clients on different enterprise online software, assist users to optimize the use for their current and new shipping services and support clients with any projects pertaining to cost reduction or efficiency on their shipping needs. As a managed service provider in the mail industry, Postal Advocate focuses solely on helping you manage your mailing equipment and postage spends to find cost savings, eliminate fees, and recover over payments and lost postage funds. Since 2013, they have been able to help our clients reduce their equipment expenses on average 74% and save over $87,500,000. We have over 228 years of experience working with and for the largest vendors and customers and can help your organization with the following: • Enterprise Mail Equipment and Postage • Remote and Small Office Mail• USPS® Permit Accounts• Outsourced Mail Services• Expedited Document and Parcel Shipping

TomTom Telematics is a Business Unit of TomTom dedicated to fleet management, vehicle telematics and connected car services. Our WEBFLEET platform is a Software-as-a-Service solution, used by small to large businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency.I was responsible of ensuring highly responsive and high quality technical support to re-sellers and end-customers in regards to the Webfleet Platform as well as the hardware devices.

Comply, manage the supply chain, maintain data and status information to expedite movement of shipments according to schedule and priorities. Engaged in the process of supporting operational excellence with the field stations and providing high quality service to customers, vendors and field station personnel.

Acted to assist and protect the citizens of Honduras and to facilitate trade and friendship between the peoples of the two countries (Honduras and United States). Provided assistance with bureaucratic issues to both the Honduran citizens travelling or living in northern California and to the citizens of the United States or other countries who wish to travel to or trade with Honduras.

Coordinating Operations with Sea freight Imports from Europe to the east coast of the United States.Client and Supplier Management Financial and Accounting Responsibilities

•Negotiated competitive rates with clients as well as advising them on the best possible routes between ports or cities for their imports. My goal was to always provide the most efficient solutions when it came to their commercial cargo imports. •Sold freight forwarding services of cargo, local transportation from the port to the capital city in Honduras.•Managed documentation requirements for both northbound and southbound cargo, hazardous material rules, U.S. government regulations, special packaging or handling restrictions and any applicable licensing provisions. •Coordinated arrangements for pick ups, consolidations or full-container movements of cargo as well as inland transportation to provide clients with a true door-to-door service (complete turn key solutions.)•Arranged market investigations, analysis and suggestions with the purpose of obtaining results for sales and marketing positioning.• Managed a portfolio of current and potential accounts with the purpose of maintaining the relation or to offer a better added value service.•Prepared and presented to the senior management daily, weekly and quarterly reports based on key organizational goals. I also presented creative and realistic solutions to constantly increase the companies' footprint in the market.•Sold shipping services under high tariff rates to increase the companies' sales revenue in regards of my customer database.

• Quickly and efficiently provided solutions to customers with their AIR import/export shipments when DHL received claims and complaints.• Provided a quality customer service exceeding the expectation.• Constantly updated our top 21 customers with a status of their shipments as well as working closer with them to advice how to lower their costs.• Communication with DHL's international network to coordinate and assure the service was provided in the best way. • Handled both inbound and outbound undeliverable air import and export packages; documents that arrived to their destination with an undeliverable address, contacting the shipper or order to have the package delivered within a period of a week upon arrival.•Tracking and on-time accurate deliveries of inbound or outbound shipments.• Arranged pre-alerts for packages or documents, sending an alert to the destination office advising that the shipment was of some type of urgency or importance for it to be delivered as soon as in arrived.• Service recovery of switched, improperly sorted and miscoded shipments.