Melise Jones Email and Phone Number
south yorkshire, rotherham, united kingdom
Melise Jones's Location
Sheffield, England, United Kingdom, United Kingdom
Melise Jones's Contact Details
Melise Jones work email
- Valid
- Valid
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Melise Jones personal email
n/a
Melise Jones phone numbers
About Melise Jones
What are people saying about Melise?...”Melise's customer relations skills proved invaluable in assisting my team in creating the most valuable marketing collateral of all, the customer case study.” – James Campigli, Co-Founder, CMO...”For her, the customer always comes first. An open,straight-forward and articulate communicator, Melise's style is data driven and objective. Her experience reflects high EQ and she demonstrates great integrity in all that she does.”- Paul Harrison, CFO Just Eat plcWhat do I say about myself?"...I'm focused on having a positive impact on people I come in contact with every day. Relationships begin with a conversation! Let's connect!"Who are my tribe?The Curve - a software development consultancy that helps organisations confidently navigate people, process and platform challenges using technology. What makes us stand out? We work from principles over tools which means we are never limited by a single stack or off the shelf solutions.We excel at unpicking nebulous, interwoven business challenges to find clear paths forward that provide tangible value to our clients.We’ve experienced first hand what it takes to successfully scale technology-driven businesses and our founders have proven expertise in building and growing tech teams, platforms and processes. We know our work always has a wider context, which is why we prioritise communication, transparency and effective collaboration to fluently translate human needs into technical outcomes.We actively invest in our talent and our team is consistently mentored and supported to grow as individuals and develop their skills across a range of technologies.We energise businesses with all the innovation and productivity that can be achieved with technology. We develop and deliver business software solutions for an interesting collection of sectors to include The Arts, Manufacturing, Wealth Management, HealthTech, Legal and Tech4Good. As we build business software solutions and hosting services to a number of clients concurrently, we use a tested methodology and collaborative approach to managing resources and schedules to deliver on-time and on-budget.
Melise Jones's Current Company Details
The Curve
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Board Advisor
south yorkshire, rotherham, united kingdom
- Website:
- thecurveconsulting.io
- Employees:
- 7
Melise Jones Work Experience Details
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Board AdvisorThe Curve Apr 2024 - PresentUnited Kingdom
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DirectorThe Curve May 2019 - Mar 2024Sheffield, London, ManchesterWe are a software development and technology consultancy based in Sheffield with clients across the UK & the US. We were founded by two elite engineers who designed, built and ran the UK’s most successful global telematics platform from the ground-up. We're developing & delivering digital solutions for organisations who want to tackle their business challenges and boost productivity & operational efficiency.Our customers come from a wide range of sectors including healthcare, wealth management, education, manufacturing, legal, technology, and the arts. We are well versed across a wide range of technology stacks which means we have the capability to develop mobile and web-based software as well as backend platforms, services and a host of other solutions. We provide and interpret data science and analytics activities which can help you better understand the trends of your business, your customers or build distributed platforms and solutions to radically transform your productivity. The Curve’s approach to software development & engineering is quality focused, with an emphasis on consistency, best practice and technical excellence.Relationships begin with a conversation! Let's connect...thanks, Melise
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General TrusteeMums In Need Jan 2022 - Jan 2023Sheffield, England, United KingdomMums In Need was founded to support mothers who have been subjected to domestic emotional abuse and violence. We provide practical guidance and emotional support to mums who have left abusive partners to empower them with the skills and confidence to move forward with their lives. -
Entrepreneur In Residence, Stp'S Cooper ProjectSheffield Technology Parks May 2019 - Jul 2022SheffieldHelping to support the next generation of up and coming businesses by sharing my expertise with pre-start and early stage businesses in Sheffield. -
Business Mentor - Awrc Accelerator ProgrammeSheffield Hallam University, Advanced Wellbeing Research Centre Jun 2020 - Jan 2022Sheffield, England, United KingdomMentor, AWRC Wellbeing Accelerator Programme 2020 A unique form of accelerator programme supporting academic teams, startups, and more advanced companies that are working around Wellbeing with mentoring, sector experts, and use of the AWRC facilities.
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StaffWhitespace Technology Apr 2018 - Apr 2019Sheffield, United KingdomWhitespace Technology Ltd. use emerging and breakthrough technologies to provide connectivity to those under-served by broadband, fibre or cable solutions.Managed the Sales function. Created the entire sales operations framework, CRM system structure and sales process. Developed the strategic sales plans based on company goals to promote sales growth and customer satisfaction. -
Transition Manager (Interim)Chase Research Cryogenics Jan 2018 - Mar 2018Sheffield, United KingdomDeveloped the company’s systems for receipt and tracking of orders, from initial enquiry through production to delivery and payment. Assisted with the on-boarding of new staff and smooth handover of work from leavers to joiners. Made a strategic contribution to the scale-up initiatives of the business via projects which included implementation of a newly developed order tracking database, delivery of both full Customer Journey Map and Supplier Journey Map, collaboration on two innovation grant applications and rationalised the previously unresolved sales enquiries against the 2018-2019 sales pipeline and order book. Developed a People Strategy including a 3-year recruitment plan for the business. -
Head Of Customer SuccessLift The Stones Ltd Nov 2016 - Mar 2018Sheffield, United Kingdom• Customer-focused senior Service and Operations professionals committed to excellence in delivery through energy, passion, integrity and teamwork; LTS have the cross-functional skills and experience to work across organisations helping customers win, develop and defend their customers.• Created lean, agile processes and services that delivered customers for life and enables strong business partnerships; LTS team member finding practical and flexible approaches to problem-solving.• Assisted customers in creating and promoting a culture that honours, protects and places the highest value against THEIR Customers' experience each and every day.
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Senior Director, Customer OperationsWandisco Jul 2016 - Oct 2016Sheffield, United Kingdom• Post-sales, service-orientated role with direct responsibility for customer success and satisfaction in the form of service delivery excellence.• Provided customers with a consistent level of professional services that developed and maintained relationships of trust and open communication throughout the life-cycle of the account. • Delivered exceptional packaged, professional services to WANdisco’s key clients; built long-lasting relationships with customers, grow and maintained a strong customer-centric approach across the business.• Accountable for Issue and resolution management: worked across the organisation to resolve customer satisfaction issues; engaged sales, service support, products and engineering, alongside the management team resolving customer grievances and incidents that required further investigation.• Delivered continual service improvement that enhanced the company’s customer-facing services to the wider business. -
Senior Director, Field OperationsWandisco Dec 2014 - Jul 2016Sheffield, United KingdomDirected the support functions essential to sales force productivity. These functions included planning, reporting (KPIs), sales process optimization, sales job design, sales training, sales programme implementation, sales compensation support and administration.Owned the overall productivity and effectiveness of the assigned sales organization. I worked closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported. I was responsible for the following:• Proactively identified opportunities for sales process improvement.• Drove continuous improvement and successful sales process.• Implemented enabling technologies, including CRM, to field sales teams. • Monitored the assigned sales organization’s compliance with required standards for maintaining CRM data. • Worked closely with sales management to optimize the effectiveness of the business’ technology investments.• Coordinated training content delivery to sales, sales management, and sales support personnel in the sales organization supported.• Provided input in the development and administration of sales incentive compensation programs.• Standardised sales operations across all offices, domestic and international.
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Director, Global RenewalsWandisco Apr 2009 - Dec 2014Sheffield, United Kingdom• Directed relationship management activities for WANdisco’s customers; engaged at the point of customer acquisition and associated undertakings that involved the provision of WANdisco’s products and services. Responsible for definition and delivery of WANdisco’s client services offering; functioned as customer advocate within the business.• Owned the global customer subscription renewals function and carried a quarterly quota against renewals and upsold business growth.• Matrix managed sales engineering team responsible for new customer software deployments and upgrades.• Accountable for service delivery standard provided and collaborated with support and engineering to resolve issues at product and support levels.• Owned the delivery of technical solution proposals for customers requesting bespoke product solution design and implementation services.• Managed activities, delivered continuous process improvement with customer support and implementation technical teams. **Closed over $11.3M in renewals and growth business in this role.**
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Head Of Major Client ManagementPlusnet (Part Of Bt Group) Jul 2005 - Mar 2009Sheffield, United KingdomResponsible for managing a dedicated team who managed and protected the relationship between PlusNet and key customer accounts; built relationships with customers based upon trust and value; focused on maximising long-term revenue opportunities; trusted advisor who strengthened customer’s loyalty. • Key member of the transformation team with the primary objective to migrate 2 John Lewis Internet Service Provider brands’ 40,000+ customer base onto Plusnet’s network & services infrastructure platform with zero down-time. • Primary customer liaison with John Lewis team during all phases of the migration and post-migration relationship. • Owned the introduction of the customer’s quality monitoring system into the Plusnet Customer Support team, consistently delivering to service quality & performance targets • Accountable for Key Performance Metrics & process improvement initiatives related to the John Lewis Partnership brands. • Delivered to Customer Service KPI’s, consistently exceeding targets on customer satisfaction, platform availability & fault resolution. • Headed a matrixed organization to deliver a portfolio of secure remote access broadband and voice services and the development of the CRM platform for BT’s MobileXpress Teleworker product. • Delivered to Customer Service KPI’s, consistently exceeding targets on customer satisfaction, platform availability & Fault resolution. • Managed the customer’s platform development funding and project roadmap• Increased the account’s revenue from 5% to nearly 20% between 2005 & 2009• Won the Customer Training contract through submission of an unsolicited proposal, adding further £20K p.a. to the revenue stream Clients included: BT, The John Lewis Partnership (including Waitrose) -
Head Of Network ServicesPlusnet Mar 2003 - Jun 2005Sheffield, United KingdomI managed a team of Network & Systems Engineers whom were responsible for keeping the network infrastructure and customer-facing web service & email platforms running reliably and with high availability. I was responsible for ensuring adherence to our established best practices for monitoring, performance and service levels for those networks and services. I was also responsible for the following:• Directed and coordinated activities of an engineering team and an operations team in the department to design, develop, and test network components, products, and systems. • Directed department activities, through subordinates, to support new service, modify existing designs, improve production techniques, and develop test procedures. • Analysed technology trends, human resource needs, and market demand to plan projects. • Conferred with senior management, production, and marketing staff to determine engineering feasibility, cost effectiveness, and customer demand for new and existing products. • Forecasted operating costs of department and directed preparation of budget requests. • Directed personnel activities of department, such as recruitment, hiring, performance evaluations, and salary adjustments.
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Pre-Sales Solutions EngineerGenuity Ltd 1999 - 2003Northern EuropeThis was a pre-sales Solutions Engineering role. I supported a team of European Sales Executives and worked in a consultative role with enterprise business customers and prospects to provide cost-effective, scalable and reliable managed network access and security service solutions to support their e-business initiatives. My role included but was not limited to:• Presented a deep understanding of Internet technology (WAN/LAN, TCP/IP, network and computer system security) and vision for Internet applications. • Utilised strong technical and organisational skills in the preparation and delivery of proposals.Clients included: HJ Heinz, MWB, Novartis, Unilever, Energis, Colt -
Disn Programme ManagerGte Internetworking Jul 1997 - Mar 1999The Pentagon, Washington D.C Metro Area(Formerly trading as Bolt Beranek & Newman – BBN)I was responsible for the programme management of 3 global task orders as part of the Defense Information Systems Network (DISN). In this role I managed the global technical support, service-delivery organisation of 100 personnel providing first and second level network operations, engineering and field service support for the U.S. DoD’s Global Command and Control Wide Area Network. As part of this role, I was responsible for:• Participated in network operations technical meetings and process improvement reviews. • Managed organic field service maintenance activities. • Planned budgets, staffing and training for all network operations and field maintenance employees both for the contract and for internal staffing and financial budget plans. • Managed employee quarterly incentive and performance evaluation compensation. Clients include: Defence Information Systems Agency, U.S. DoD -
Head Of Production ServicesBbn Technologies Mar 1995 - Jul 1997Columbia, MarylandManaged a network operations service delivery department of over 50 level 1 & level 2 technical support personnel charged with providing 7X24 network management services to AOL's North American dial-up WAN with a managed asset base in excess of 100,000 elements and a WAN servicing a major the Sheraton Hotels group’s reservation system. My responsibilities included the following:• Directed & managed program activities & process improvement projects to support continuous improvement efforts. • Established, maintained, & supported operations service level agreements to ensure network operations staff understood & delivered to those expectations. • Managed employee quarterly incentive and performance evaluation compensation. • Planned all departmental budgets, staffing & training programs. • Managed organic and third party field service maintenance activities. • Responsible for the budgetary management oversight of all network hardware components and spares. Clients: America OnLine (AOL), Sheraton Hotels
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Senior Pre-Sales Technical LeadBbn Technologies Dec 1992 - Mar 1995Washington D.C. Metro AreaThis was a pre-sales Technical Solutions role. I worked as part of the BBN Business Development team and provided operations solutions to a variety of network, Internet and operating system-oriented requirements for the various BBN-managed US Dept. of Defense Networks (DDN). My responsibilities included:• Acted as a technical liaison for senior BBN management staff. • Worked on professional-level technical assignments in support of various life-cycle projects requiring network management, engineering and operations expertise. • Delivered technical and managerial support for various customer networks (Cisco and Bay Networks’ router-based frame-relay and ATM WANs) managed by BBN. • Developed and wrote network management operations concepts and other related network management and operations documentation for Commercial and U.S. Department of Defense Global Wide Area Networks. Clients Include: FBI, CIA, U.S. DoD
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Sr. Network Operations Analyst (Defense Data Networks)Bbn Technologies 1985 - Nov 1992Washington D.C. Metro AreaWorked as a senior member of the Network Operations Centre technical team. Performed technical analysis of system issues and outages as they occurred across enterprise packet-switching & router networks. I performed research to troubleshoot and resolve the root cause. Was responsible for delivering documented mitigation strategy solutions within the managed infrastructure. Additionally, role extended to the following:• Performed level two operational, diagnostic analysis and second-level troubleshooting of packet switching and IP-router network and host computer problems for the U.S. Department of Defense Global Data Wide Area Networks (ARPAnet & MILNET).• Directed, coordinated and executed a plan of action and milestones to support the deployment of major software releases as well as performed software maintenance for existing releases network nodes and network management operating systems. • Assisted the end-user in resolving routing and routing-protocol problems, and other performance, degradation and/or denial of service events. • Staged, installed, tested and deployed the first SNMP-based Network Management System (SunNet Manager) used on a Defense Information Systems Agency (DISA) unclassified IP-router network.
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Cryptology Operations TechnicianUnited States Navy Jan 1981 - Jan 1985London, United Kingdom, Guantanamo Bay, Cuba, Washington, D.C. Metro Area(London, UK – Guantanamo Bay, Cuba – Washington, D.C.)Worked as a member of the Naval Security Group in a technical control and communications centre environment. Provided telecommunications support to the US Navy fleet (air, surface & shore) in a secure environment. Controlled and operated communications systems and networks including satellite systems, network servers, patch panels, modems, multiplexers and communications security devices. Additional duties within my role as a CTO are as follows:• Served as communications watch supervisor, communications centre manager and division training petty officer. • Delivered secure, reliable data communications services to all departmental commands. • Monitored send and receive circuits and performed cryptologic key changes. • Routed and distributed receive message traffic.
Melise Jones Skills
Service Delivery
Customer Relations
Professional Services Management
Proposal Writing
Vendor Management
Mentoring
Software License Renewal Specialist
Software Licensing
Professional Services
Customer Service
Management
Saas
Process Improvement
Change Management
Business Analysis
Software Development
Integration
Mergers And Acquisitions
Telecommunications
Software Documentation
Testing
Leadership
Business Process
Security
Networking
Crm
Training
Pre Sales
Voiceovers
Business Process Improvement
Customer Relationship Management
Software As A Service
Veterans
Sales Operations
Team Leadership
Start Ups
Customer Experience
Problem Solving
Team Management
Program Management
Sales Operations Management
Melise Jones Education Details
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Bachelor Of Fine Arts -
Diploma
Frequently Asked Questions about Melise Jones
What company does Melise Jones work for?
Melise Jones works for The Curve
What is Melise Jones's role at the current company?
Melise Jones's current role is Board Advisor.
What is Melise Jones's email address?
Melise Jones's email address is me****@****ays.com
What is Melise Jones's direct phone number?
Melise Jones's direct phone number is +192538*****
What schools did Melise Jones attend?
Melise Jones attended Auburn University, Dothan High School.
What are some of Melise Jones's interests?
Melise Jones has interest in Health.
What skills is Melise Jones known for?
Melise Jones has skills like Service Delivery, Customer Relations, Professional Services Management, Proposal Writing, Vendor Management, Mentoring, Software License Renewal Specialist, Software Licensing, Professional Services, Customer Service, Management, Saas.
Who are Melise Jones's colleagues?
Melise Jones's colleagues are Eseosa Usiomoifo, Glyn Heath, Jake Appleyard, Jamie Neighbours, Matt Brown, Matthew Barber, Jake Steeland.
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