Melise Jones Email & Phone Number

United Kingdom

Sheffield, London, Manchester

We are a software development and technology consultancy based in Sheffield with clients across the UK & the US. We were founded by two elite engineers who designed, built and ran the UK’s most successful global telematics platform from the ground-up. We're developing & delivering digital solutions for organisations who want to tackle their business.

Sheffield, England, United Kingdom

Mums In Need was founded to support mothers who have been subjected to domestic emotional abuse and violence. We provide practical guidance and emotional support to mums who have left abusive partners to empower them with the skills and confidence to move forward with their lives.

Sheffield

Helping to support the next generation of up and coming businesses by sharing my expertise with pre-start and early stage businesses in Sheffield.

Sheffield, England, United Kingdom

Mentor, AWRC Wellbeing Accelerator Programme 2020 A unique form of accelerator programme supporting academic teams, startups, and more advanced companies that are working around Wellbeing with mentoring, sector experts, and use of the AWRC facilities.

Sheffield, United Kingdom

Whitespace Technology Ltd. use emerging and breakthrough technologies to provide connectivity to those under-served by broadband, fibre or cable solutions.Managed the Sales function. Created the entire sales operations framework, CRM system structure and sales process. Developed the strategic sales plans based on company goals to promote sales growth and.

Sheffield, United Kingdom

Developed the company’s systems for receipt and tracking of orders, from initial enquiry through production to delivery and payment. Assisted with the on-boarding of new staff and smooth handover of work from leavers to joiners. Made a strategic contribution to the scale-up initiatives of the business via projects which included implementation of a newly.

Sheffield, United Kingdom

• Customer-focused senior Service and Operations professionals committed to excellence in delivery through energy, passion, integrity and teamwork; LTS have the cross-functional skills and experience to work across.
• Created lean, agile processes and services that delivered customers for life and enables strong business partnerships; LTS team member finding practical and flexible approaches to problem-solving.
• Assisted customers in creating and promoting a culture that honours, protects and places the highest value against THEIR Customers' experience each and every day.

Sheffield, United Kingdom

• Post-sales, service-orientated role with direct responsibility for customer success and satisfaction in the form of service delivery excellence.
• Provided customers with a consistent level of professional services that developed and maintained relationships of trust and open communication throughout the life-cycle of the account.
• Delivered exceptional packaged, professional services to WANdisco’s key clients; built long-lasting relationships with customers, grow and maintained a strong customer-centric approach across the business.
• Accountable for Issue and resolution management: worked across the organisation to resolve customer satisfaction issues; engaged sales, service support, products and engineering, alongside the management team resolving.
• Delivered continual service improvement that enhanced the company’s customer-facing services to the wider business.

Sheffield, United Kingdom

• Directed the support functions essential to sales force productivity. These functions included planning, reporting (KPIs), sales process optimization, sales job design, sales training, sales programme implementation.
• Proactively identified opportunities for sales process improvement.
• Drove continuous improvement and successful sales process.
• Implemented enabling technologies, including CRM, to field sales teams.
• Monitored the assigned sales organization’s compliance with required standards for maintaining CRM data.
• Worked closely with sales management to optimize the effectiveness of the business’ technology investments.

Sheffield, United Kingdom

• Directed relationship management activities for WANdisco’s customers; engaged at the point of customer acquisition and associated undertakings that involved the provision of WANdisco’s products and services..
• Owned the global customer subscription renewals function and carried a quarterly quota against renewals and upsold business growth.
• Matrix managed sales engineering team responsible for new customer software deployments and upgrades.
• Accountable for service delivery standard provided and collaborated with support and engineering to resolve issues at product and support levels.
• Owned the delivery of technical solution proposals for customers requesting bespoke product solution design and implementation services.
• Managed activities, delivered continuous process improvement with customer support and implementation technical teams. **Closed over $11.3M in renewals and growth business in this role.**

Sheffield, United Kingdom

• Responsible for managing a dedicated team who managed and protected the relationship between PlusNet and key customer accounts; built relationships with customers based upon trust and value; focused on maximising.
• Key member of the transformation team with the primary objective to migrate 2 John Lewis Internet Service Provider brands’ 40,000+ customer base onto Plusnet’s network & services infrastructure platform with zero.
• Primary customer liaison with John Lewis team during all phases of the migration and post-migration relationship.
• Owned the introduction of the customer’s quality monitoring system into the Plusnet Customer Support team, consistently delivering to service quality & performance targets
• Accountable for Key Performance Metrics & process improvement initiatives related to the John Lewis Partnership brands.
• Delivered to Customer Service KPI’s, consistently exceeding targets on customer satisfaction, platform availability & fault resolution.

Sheffield, United Kingdom

• I managed a team of Network & Systems Engineers whom were responsible for keeping the network infrastructure and customer-facing web service & email platforms running reliably and with high availability. I was.
• Directed and coordinated activities of an engineering team and an operations team in the department to design, develop, and test network components, products, and systems.
• Directed department activities, through subordinates, to support new service, modify existing designs, improve production techniques, and develop test procedures.
• Analysed technology trends, human resource needs, and market demand to plan projects.
• Conferred with senior management, production, and marketing staff to determine engineering feasibility, cost effectiveness, and customer demand for new and existing products.
• Forecasted operating costs of department and directed preparation of budget requests.

Northern Europe

• This was a pre-sales Solutions Engineering role. I supported a team of European Sales Executives and worked in a consultative role with enterprise business customers and prospects to provide cost-effective, scalable.
• Presented a deep understanding of Internet technology (WAN/LAN, TCP/IP, network and computer system security) and vision for Internet applications.
• Utilised strong technical and organisational skills in the preparation and delivery of proposals.Clients included: HJ Heinz, MWB, Novartis, Unilever, Energis, Colt

The Pentagon, Washington D.C Metro Area

• (Formerly trading as Bolt Beranek & Newman – BBN)I was responsible for the programme management of 3 global task orders as part of the Defense Information Systems Network (DISN). In this role I managed the global.
• Participated in network operations technical meetings and process improvement reviews.
• Managed organic field service maintenance activities.
• Planned budgets, staffing and training for all network operations and field maintenance employees both for the contract and for internal staffing and financial budget plans.
• Managed employee quarterly incentive and performance evaluation compensation. Clients include: Defence Information Systems Agency, U.S. DoD

Columbia, Maryland

• Managed a network operations service delivery department of over 50 level 1 & level 2 technical support personnel charged with providing 7X24 network management services to AOL's North American dial-up WAN with a.
• Directed & managed program activities & process improvement projects to support continuous improvement efforts.
• Established, maintained, & supported operations service level agreements to ensure network operations staff understood & delivered to those expectations.
• Managed employee quarterly incentive and performance evaluation compensation.
• Planned all departmental budgets, staffing & training programs.
• Managed organic and third party field service maintenance activities.

Washington D.C. Metro Area

• This was a pre-sales Technical Solutions role. I worked as part of the BBN Business Development team and provided operations solutions to a variety of network, Internet and operating system-oriented requirements for.
• Acted as a technical liaison for senior BBN management staff.
• Worked on professional-level technical assignments in support of various life-cycle projects requiring network management, engineering and operations expertise.
• Delivered technical and managerial support for various customer networks (Cisco and Bay Networks’ router-based frame-relay and ATM WANs) managed by BBN.
• Developed and wrote network management operations concepts and other related network management and operations documentation for Commercial and U.S. Department of Defense Global Wide Area Networks. Clients Include.

Washington D.C. Metro Area

• Worked as a senior member of the Network Operations Centre technical team. Performed technical analysis of system issues and outages as they occurred across enterprise packet-switching & router networks. I performed.
• Performed level two operational, diagnostic analysis and second-level troubleshooting of packet switching and IP-router network and host computer problems for the U.S. Department of Defense Global Data Wide Area.
• Directed, coordinated and executed a plan of action and milestones to support the deployment of major software releases as well as performed software maintenance for existing releases network nodes and network.
• Assisted the end-user in resolving routing and routing-protocol problems, and other performance, degradation and/or denial of service events.
• Staged, installed, tested and deployed the first SNMP-based Network Management System (SunNet Manager) used on a Defense Information Systems Agency (DISA) unclassified IP-router network.

London, United Kingdom, Guantanamo Bay, Cuba, Washington, D.C. Metro Area

• (London, UK – Guantanamo Bay, Cuba – Washington, D.C.)Worked as a member of the Naval Security Group in a technical control and communications centre environment. Provided telecommunications support to the US Navy.
• Served as communications watch supervisor, communications centre manager and division training petty officer.
• Delivered secure, reliable data communications services to all departmental commands.
• Monitored send and receive circuits and performed cryptologic key changes.
• Routed and distributed receive message traffic.

Bachelor Of Fine Arts

Diploma