Melissa Carpenter Email & Phone Number

Washington, Dc, Us

Pleasanton, California, Us

Pleasanton, California, Us

I help Workday’s largest customers unleash the full potential of our innovative cloud-based solutions and I love what I do!Workday is a leading enterprise platform that helps organizations manage their most important assets – their people and money. The Workday platform is built with AI at the core to help customers elevate people, supercharge work, and move their business forever forward. Workday is used by more than 10,000 organizations around the world and across industries – from medium-sized businesses to more than 50% of the Fortune 500.

Pleasanton, California, Us

Pleasanton, California, Us

Serve as my customers’ trusted advisor, representing Workday’s enterprise Finance, HR, and Planning Cloud solutions for 30+ medium enterprise organizations. Responsible for overall customer well-being by collaborating with key stakeholders to assess and meet KPIs. Highly focused on product adoption and optimization to drive retention and grow Workday’s footprint.• Promoted within 2 years for tackling book of business through timely and purpose-driven interactions while also contributing thought leadership to greater Customer Success practice. • Awarded “2020 CSM MVP” for innovatively collaborating with sales on account planning process to align customers’ goals and identify opportunities that grew revenue and built customer reference pool. • Mentored new CSMs resulting in fluid onboarding and quick ramp-up. • Selected to contribute to pilot program designed to enable clients’ adoption; provided influential feedback and drove GA program roll-out on my team.

Columbus, Oh, Us

Astute helps large consumer brands build amazing customer experiences through intelligent software solutions.I managed post-sale B2B client relationships across an assigned book of accounts. My critical responsibilities included cultivating a trusted advisor relationship with key stakeholders, serving as a passionate advocate for my customers, expanding our footprint by collaborating with Sales to drive new revenue, communicating product roadmaps and industry trends, leading strategic client meetings and, overall, ensuring my customers' satisfaction and success with our suite of engagement tools.• I successfully partnered with Sales Executive to turn client’s upgrade request into a 70% annual contract increase by identifying additional needs and collaborating on proposal to meet goals with more product.• I was bonused for increasing YoY client satisfaction NPS score.• I exceeded lead generation quota by gaining understanding of clients’ pain points and solutioning them.

Mclean, Va, Us

I was instrumental in managing the engagement strategy for Capital One’s Innovation Lab to inspire the division’s 6,000 associates to build an amazing CX through emerging product design and technologies.

Mclean, Va, Us

I owned the strategy and allocation of $1B budget dedicated to building customer relationships through brand-defining events across a national network of Auto Dealer customers.

Jersey City, New Jersey, Us

I managed post-sale B2B relationships with up to 20 clients, representing $3.5M in annual revenue with a strong focus on consultatively selling additional solutions. Critical responsibilities included driving account strategy, growing proactive relationships with decision-making contacts, and working as a cross-functional leader between clients and internal organizations to manage requirements and expectations. • I increased revenue by 90% for key account by identifying opportunity and successfully pitching expansion. • I expanded revenue for total portfolio by 30% by understanding clients’ industry and needs, consulting on best practices and upselling complimentary services.

Jersey City, New Jersey, Us

Richardson, Tx, Us

I supported marketing organization for global manufacturer/distributor of Audio Visual control and automation products company.