Melissa Griffith Email & Phone Number

Seattle, Wa, Us

San Francisco, California, United States

Collaborated with teams across the Deposits Technology group to prepare for the bank’s core banking platform transition from TotalPlus to Integrated Banking System (IBS). Conducted regular meetings with stakeholders to ensure alignment in expectations, priorities, and negotiables.Used process maps and interviews to deconstruct as-is and to-be processes, accounting for product limitations and making recommendations for process improvement. Created user stories and test cases to ensure… Show more Collaborated with teams across the Deposits Technology group to prepare for the bank’s core banking platform transition from TotalPlus to Integrated Banking System (IBS). Conducted regular meetings with stakeholders to ensure alignment in expectations, priorities, and negotiables.Used process maps and interviews to deconstruct as-is and to-be processes, accounting for product limitations and making recommendations for process improvement. Created user stories and test cases to ensure preservation of necessary data points and capabilities through transition.Worked especially closely with the Compliance Processing department for complex requirements pertaining to IRA maintenance, levies, and escheatment.Led user acceptance and end-to-end testing exercises. Reported any discrepancies and made recommendations for mitigation.Updated or created procedures to reflect new processes and supported end users through the core platform transition. Show less

Seattle, Washington

Managed banking compliance platform from a proof-of-concept model to a live SaaS solution to enable data collection and government reporting on high-risk clientele, giving access to banking products and greatly reducing risk for cash-based businesses.Created workflows for end users from different backgrounds – financial institutions and cannabis related business users.Aggregated and summarized regulatory information, external data sources, and feedback from growing client base to create… Show more Managed banking compliance platform from a proof-of-concept model to a live SaaS solution to enable data collection and government reporting on high-risk clientele, giving access to banking products and greatly reducing risk for cash-based businesses.Created workflows for end users from different backgrounds – financial institutions and cannabis related business users.Aggregated and summarized regulatory information, external data sources, and feedback from growing client base to create roadmaps and prioritize features. Collaborated with all levels of internal leadership, vendors and clients to ensure alignment on goals and priorities. Provided communication about milestones reached, project status and risks.Managed development workloads and priorities to drive fulfillment of product goals.Led team of 2-4 direct reports to collect and analyze business requirements, maintain product documentation, and assist in new client data integration and onboarding.Created user manuals for two user experiences and published release notes to communicate updates, explain features, and guide best practices for clientele. Show less

Seattle, Washington, United States

Implemented “Scrumban” agile methodology using Jira to manage development work.Deconstructed large feature requests and roadmap items to create deliverable work assignments in the form of user stories and requirements.Assisted in assigning and balancing workloads across the development team of 10 in-house and 12 remote developers and testers.Worked with end users to understand requirements and perform user acceptance testing for newly developed features.

Deconstructed and documented the needs of other departments at the bank so that my software team could successfully create or modify systems and applications to fulfill these needs. I also worked in our organization's Agile development group to research, define, and execute experiments using Agile tenants to address common challenges across the technology department.

Lakewood, Co

Training to become a business analyst. As a former branch employee, this involved bridging my existing knowledge of banking processes to a new understanding of project processes and methodologies, gaining experience in different requirement elicitation and process analysis techniques, and practice with project management and documentation tools.

Lakewood, Co

Processed customer transactions while delivering exceptional customer service and creating genuine connections with customers.Additional duties included notarizing documents, maintaining customer files, processing bills, and compiling information from other branches within our market.

Downtown Denver, Colorado

Trained and helped implement new Lean production method that resulted in the highest weekly and daily sales records in over ten years of business. Managed a team of nine employees during peak sales periods through deployment and delegation, including intervening in unusual customer situations and coaching partner opportunities. Contributed to business operations through cash management, inventory management, sales, and problem solving.

Littleton, Co

As a member of a small creative team, handled most operational responsibilities, including:Creating production schedules to maintain organization and workflow of projects, creating order mock-ups for client approval, and handling client interactions involving customer service, order intake and distribution, creating invoices and processing payments. Maintained inventory of all supplies and equipment, registered published and unpublished works of art with the U.S. Copyright Office. Assisted… Show more As a member of a small creative team, handled most operational responsibilities, including:Creating production schedules to maintain organization and workflow of projects, creating order mock-ups for client approval, and handling client interactions involving customer service, order intake and distribution, creating invoices and processing payments. Maintained inventory of all supplies and equipment, registered published and unpublished works of art with the U.S. Copyright Office. Assisted in the creation of artwork and other projects, photography processing, printing, and framing. Show less

Littleton, Co

Led teams of up to twelve photographers and clerks to photograph students for school pictures and ID cards. Coordinated and communicated with school staff, students and parents in addition to photographic team. Managed set, photographic and printing equipment. Responsible for trouble-shooting issues with equipment.Assisted in managing orders and photograph production and delivery.

Bachelor Of Arts (B.A.), History

Activities and Societies: University of Colorado Women's Rugby Club

Education record

Education record