Reporting to the Vice President of Trade Strategy & Operations, build and lead the Trade Shared Services and Growth Operations team to drive efficiencies and alignment across Trade through organization and collaboration through 3 primary verticals: talent engagement, operating model and growth operations. Build & lead business effectiveness & enablement through the implementation of effective resources, tools and events that engage and retain talent. Lead & manage Opex budget with a focus on… Show more Reporting to the Vice President of Trade Strategy & Operations, build and lead the Trade Shared Services and Growth Operations team to drive efficiencies and alignment across Trade through organization and collaboration through 3 primary verticals: talent engagement, operating model and growth operations. Build & lead business effectiveness & enablement through the implementation of effective resources, tools and events that engage and retain talent. Lead & manage Opex budget with a focus on simplification and optimization of funding. Show less

Reporting to the Chief Operation Officer/VP, create, implement & lead foundational back-office capabilities for a start up organization that supports those with chronic kidney disease. An evolving and expanded role with leadership of direct reports responsible for building and leading effective teams that support and drive results across Kidney Care businesses.

Design, project manage and implement enterprise wide solutions whose impact often results in a significant degree of change to the organization. Drive and/or guide development of holistic solutions and/or key strategic plans by setting strategic direction for project teams, coordinating across functional areas and ensuring expected timeline deliverables remain on track to deliver.

Reporting into the Head of Full Service New Business, lead a team of installation management professionals responsible for the execution of defined contribution installation and conversion of full service plans, mergers & acquisitions and product/platform conversions in multiple sites,

Reporting into the Vice President of Life & DI New Business and Underwriting virtually from AZ, lead a team of underwriting professionals responsible for risk selection and pricing across multiple sites.

Mass Mutual, Life, Variable Life, Disability Income and Personal Health Interview Service Center, Enfield, CT; Springfield, MAAccountable for operational and strategic planning for SEC regulated service center with a staff of up to 20 licensed associates; Continue to drive an enhanced customer experience by leading, implementing and reporting on segmentation of high sensitivity calls to Specialty Team including DI E-Worksite, DI Claims and Life Claims while partnering with key leadership on… Show more Mass Mutual, Life, Variable Life, Disability Income and Personal Health Interview Service Center, Enfield, CT; Springfield, MAAccountable for operational and strategic planning for SEC regulated service center with a staff of up to 20 licensed associates; Continue to drive an enhanced customer experience by leading, implementing and reporting on segmentation of high sensitivity calls to Specialty Team including DI E-Worksite, DI Claims and Life Claims while partnering with key leadership on progress and opportunities. Show less

2007 (relocated back to MA); As a leader and coach, manage a team of up to 90+ customer service representatives and two Service Leads, as well as, the Customer Service Center of a multi-billion dollar, 150,000 square foot retail store.

As a senior leader and coach for the Classified Department, manage daily operations of a well-established family owned newspaper both in print and online.

As a leader and coach to both the Classified Display Advertising, as well as the Obituary Staff, manage daily operations of a well-established family owned newspaper both in print and online.

As a leader and coach in an SEC regulated environment, manage daily operations of a Fortune 100 customer service center with experience in Annuities and Life Insurance