Manage and maintain rental business.Greet customersAssess rental needProcess all rental contracts, deposits and paymentsTrack all rental equipment and tools

In-depth knowledge of residential HVAC, appliance, electrical, and plumbing systems and repairs.Specialization in HVAC systemsField calls from independent contractors across the United States.Review repairs with contractors to determine adherence to customer contracts.Determine if the recommended repairs are cost-effective or if replacement is warranted.Contact customers with information regarding denied claims.Weekly continuing education with an emphasis on HVAC, appliance, electrical, and plumbing updates and regulation changes.

Managed all aspects of Accounts Payable for all Consumable Vendors, with primary focus on North America and CanadaActively collaborated with our Consumable team as well as upper management to achieve the most accurate and efficient processes and proceduresParticipated in multi-business unit projects to improve current vendor performance and accuracyCollaborated across all business units to ensure accuracy and improve overall vendor experience and efficiency.Administrated our company wide corporate credit card and expense systemsAssisted in troubleshooting and resolving issues within our expense systemWorked extensively in SAP and Excel for all facets of Accounts PayableActively pursued personal learning and development opportunitiesHelped Facilitate the conversion of all freight vendors to a new Third Party Freight Auditing companyTook lead on a large conversion project of all North American and Canadian Expense vendors from check to ACH/direct debit payments to streamline our Expense payment process

Managed a wide variety of client service and administrative tasks to resolve client inquiries quickly and efficiently.Ensured clients received outstanding service to not only maintain but to extend the relationship for generations to come.Met with new clients to educate them on their account statements, the various services available to them as clients as well as gave an in-depth demonstration of the online services platform.Researched both client and prospect’s annuity and life insurance policies.Assisted clients with Estate processing.Worked with numerous CPAs and accountants to ensure all client tax documents were received in a timely manner.Shared best practices for client services with other team members as well as the other teams to help improve overall client experience and efficiency.Actively pursued personal learning and development opportunities.

Executed marketing campaigns both traditional and online.Communicated marketing plans to verify alignment with senior Management’s objectives.Drafted and manages print, online and social media communications designed to promote company brand, image and values.Cultivated and upheld strong professional relationships with vendors.Drafted post-event evaluations, compiled and maintained results.Managed a variety of client service tasks to resolve client inquiries quickly and efficiently.

Assisted in the creation of marketing plans to support both the company’s and senior management’s strategies.Preserved brand integrity by monitoring the consistency and quality of marketing content.Maintained partnerships with local businesses to secure third party promotions.Tracked expenses by utilizing Microsoft Excel.Maintained relationships with key clients, vendors and community partners.