My Business Services is your personalised administrative service who can assist you and your business with all of your administrative needs - virtually - saving you time and overhead costs, associated with direct employment.From the ‘tradie’, the senior executive, to small and medium business, we can look after a variety of your administrative and/or personal assistant needs.

Office Management of Coogans Chartered Accountants, a privately owned accountancy firm with 14 staff offering clients a range of services from accounting to taxation, SMSF, wealth management, financial planning support to individuals and businesses.

Played a key role in supporting the General Manager in the re-launch of newly re-opened retreat (following many years of closure), helping set the marketing plan and strategy to drive revenue growth. Oversaw PR and communications for the business, including coordinating articles for website, design of client e-newsletter, multimedia development, and maintenance of company websites and social media sites.Led business development opportunities, prepared and negotiated pricing quotes… Show more Played a key role in supporting the General Manager in the re-launch of newly re-opened retreat (following many years of closure), helping set the marketing plan and strategy to drive revenue growth. Oversaw PR and communications for the business, including coordinating articles for website, design of client e-newsletter, multimedia development, and maintenance of company websites and social media sites.Led business development opportunities, prepared and negotiated pricing quotes with clients, and further identified and led opportunities to increase revenue and utilization of staff and resourcesDeveloped and produced marketing material, resulting in an immediate spike in the number of general enquiries and sales opportunities being received. General enquiries resulted in approximately 90% firm sales Show less

CUSTOMER SERVICE MANAGER, 2010 to 2012PERSONAL ASSISTANT/SALES COORDINATOR, 2009 to 2010Played a key role in total revising and rebuilding the customer services division, implementing policies, procedures and controls needed to embed a customer centric culture.Developed an internal document control procedure to manage these policies and procedures moving forward, including review requirements so as to ensure regular updates.Provided senior executive support (EA/PA)… Show more CUSTOMER SERVICE MANAGER, 2010 to 2012PERSONAL ASSISTANT/SALES COORDINATOR, 2009 to 2010Played a key role in total revising and rebuilding the customer services division, implementing policies, procedures and controls needed to embed a customer centric culture.Developed an internal document control procedure to manage these policies and procedures moving forward, including review requirements so as to ensure regular updates.Provided senior executive support (EA/PA) to the GM of Sales, MD and a team of 15 agents.Coordinated conferences and trade show requirements including logistics, organising vendors and services providers, production of associated marketing materials, staff resources, and close-out.Created marketing material for external use and adhoc assistance for Marketing Team. Developed Corporate Sales presentations and promotional bulletins for both internal and external use, including sales data.Detailed HR reports, Board Reports, Event Reports and other required reports Show less

Served as a key aid to the GM, Operation at this remote mine site.Maximised the GM’s time through effective diary management and scheduling, organised both domestic and international travel arrangement including itineraries, conferences, and other key meetings.Coordinated all VIPs to site, including travel, site accommodation, and induction management.Compiled and distributed GM Weekly newsletter, and reports.Provided regular support to Newmont’s Community… Show more Served as a key aid to the GM, Operation at this remote mine site.Maximised the GM’s time through effective diary management and scheduling, organised both domestic and international travel arrangement including itineraries, conferences, and other key meetings.Coordinated all VIPs to site, including travel, site accommodation, and induction management.Compiled and distributed GM Weekly newsletter, and reports.Provided regular support to Newmont’s Community Affairs Department, providing assistance with issue resolution, site visits, tours, and cultural awareness programs being executed.Introduced multi plasma TV screens providing safety, business and social site information.Managed weekly camp accommodation allocations, and project managed the introduction of ‘hot bedding’ management. Provided process mapping of camp layout consisting of more than 750+ beds; thus ensuring the camp was able to improve scheduling and manage facilities, emergency procedures and room design.Developed processes for Camp/Accommodation management to simplify check in/out processes for 3rd party contractor who managed the camp on behalf of Newmont, and assisted in training contract partners in the same. Show less

Provided senior executive support (EA/PA) to the GM of Sales, MD and a team of 15 agents.Coordinated conferences and trade show requirements including logistics, organising vendors and services providers, production of associated marketing materials, staff resources, and close-out.Worked with external suppliers to develop trade show activities on behalf of the company including booking suppliers, booth space and all facets of trade show implementation.Created marketing… Show more Provided senior executive support (EA/PA) to the GM of Sales, MD and a team of 15 agents.Coordinated conferences and trade show requirements including logistics, organising vendors and services providers, production of associated marketing materials, staff resources, and close-out.Worked with external suppliers to develop trade show activities on behalf of the company including booking suppliers, booth space and all facets of trade show implementation.Created marketing material for external use and adhoc assistance for Marketing Team. Developed Corporate Sales presentations and promotional bulletins for both internal and external use, including sales data.Detailed HR reports, Board Reports, Event Reports and other required reports and analysis. Show less