Undertaking end to end case management activities, subject to appropriate line manager input. • Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions. • Undertaking case management of highly complex AAT matters and analysing to develop recommendations for early resolution. • Obtaining necessary information and advice to effectively resolve AAT matters. • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles. • Attending Case Conferences, Conciliations, Hearings conducted by the AAT. • Preparing documents detailing resolution options and outcomes at Case Management meetings, • Assessing and responding to priority and risks, including risk to the participant, Scheme sustainability and the NDIA. • Contributing to the preparation of reports, business cases, meeting submissions and correspondence. • Preparing and maintaining electronic record keeping, including evidence supporting decisionmaking processes and justifying conclusions reached during the case management process. • Leading and contributing to strategic projects and policy development processes. • Leading development of and contribution to Ministerial and Parliamentary briefs. • Leading a team and/or a scope of work, including mentoring, supervising, training and supporting junior Case Managers.

Conduct internal reviews of original decisions

Working within the Building and Construction Team as a litigator.

Assess incoming complaints for immediate action