Melissa Baldwin Email & Phone Number

Purcellville, Va, Us

United States

Vienna, Va

Developed and maintain client executive relationships and sales strategy for DISA, DITCO, and Various DoD Agencies representing $90M annual revenue.* Responsible for managing current network contracts with DISA. Including DISA Access Transport Services (DATS), DCTS-N, DITCO IQO, Networx Universal & Networx Enterprise.* Supported several large proposal response efforts within the DISA module, resulting in an award to AT&T. Including: - Global Network Services (GNS) - DISA CONUS Transport Service - Networx (DCTS-n)* Developed tools and processes that lead to efficiencies in managing the upfront customer relationship and acceptance of orders into AT&T* Provide day-to-day oversight and management of sales support personnel within the DoD module, including the Account Executive and Client Support Specialists* Provide guidance to new hires as AT&T Core subject matter expert within the DoD organization

Oakton, Va

Worked as customer interface supporting Marine Corps Recruiting Command (MCRC) and Various Army Entities* Successfully lead sales team through aggressive MCRC transition from MIS to AVPN service * Created tools and processes that lead to efficiencies in managing the upfront customer relationship and acceptance of orders into ATT – Rolled out to sales support team to ensure consistencies in dealing with AT&T customers* Worked closely with Program Office supporting DOD accounts to develop methods and procedures to ensure effective customer management and continued high customer satisfaction * Worked with PMO team to develop and enhance POST methodology for tracking & managing customer projects

Worked as customer interface for numerous government agencies to maintain and grow business on their accounts.* Proven success in managing multiple customers and projects simultaneously* Successfully established and maintained business relationship with government customers* Customers supported include (but not limited to): GAO, GPO, American Red Cross, Commerce, EPA, TVA, Senate, House of Reps, HUD, SBA, FCC, FTC, NLRB, UN, World Bank, Embassies & Consulates, NASA & US Courts* Worked with Sales Manager to develop go-to-market plan to target more than 200 federal agencies.* Supported customers in all aspects of account management including pre-sales, implementation, billing and account receivables.* Received Achiever’s Club (100% club) every year since starting at AT&T Government Solutions.

Supported all daily functions for the Senior Vice President of Government Services, including but not limited to:* Primary interface for contact and scheduling for external as well as internal executive contact.* Administratively supported Qwest’s involvement with The President’s National Security Telecommunications Advisory Council.* In support of the Account Managers, created and modified customer external and internal presentations.* Tracked and Managed headcount requirements for division of approximately 500 people.* Managed Suite at the MCI center for entire Sales organization located in the Washington DC metro area.* Organized and arranged Division events such as quarterly meetings and team building events.* Assisted in tracking of monthly revenue and expense numbers.* Reviewed and validated travel requests on behalf of Divisional Senior Vice President for entire Federal Region.

Supported computer desktops and servers for the Government Systems Division.* Worked for internal Help Desk. Provided at desktop computer support for all persons in the Government Systems Division.* Performed routine and emergency maintenance on internal servers.* Managed transition from Macintosh computers to PC for the entire Government Systems Division.

Supported the Director of Sales and Sales Division.* Managed daily calendar, telephone calls and meetings for entire Federal Directorate.* Created and Modified Customer presentations for largest sales Directorate within the division.