Started working as a Front of House employee, moved to Front of House Manager then to General Manager within two years. Improved Front of House customer service standardsHired, on-boarded and trained new employees for multiple locations (Staff of 38)Designed and implemented new company wide policies and procedures. Including: time-clock and attendance policies, employee handbook, etc.Managed schedules for the company (Front of House, Back of House, Maintenance, etc.)Ordered and maintained inventory for the store. Assisted in development of a company budget document. Assisted Executive Chef and Owner in development of a document to determine daily production numbers for company.Responsible for scheduling all pre-orders and large catering orders (including wedding order follow-up)Constructed all Front of House procedure documents.

Perform daily cash transactions and greet every customerFollow all security procedures throughout the dayEnsured the confidentiality customers at all timesSubmit Currency Transaction ReportingAssisted in rewriting of the bank’s security policyOpen consumer and business accountsResolved customer concerns Assisted Compliance Officer with reviewing high risk customers

Implemented the first Residential Life Program for a college apartment community of over 300 apartmentsDeveloped a working relationships with surrounding businesses as well as Purdue UniversityResolved residential issues