Melissa Beard Email & Phone Number

Atlanta Metropolitan Area

Jefferson County, Georgia, United States

Gainesville, Ga

Most recently, I worked as a dispatcher and customer service rep collaborating with Cargill and other customers to plan and dispatch loads to drivers. I took ownership of maintaining, updating, and scheduling orders in TMW (transportation management system) and ensuring that those orders aligned with our customers’ needs. I also updated and communicated load and other information to customers and resolved customer service, load requirements, andequipment issues.Additionally, I trained and mentored new employees on policies/procedures for customer service and dispatch, TMW order entry, and Cargill Portal use. I also helped to increase revenues by 19% and service excellence scores from 84% to95.2% from September to December 2019.

Gainesville, Georgia, United States

I collaborated on a team with HIPAA and Urac certifications, assisting clients, physicians’ offices, and pharmacies by providing information required to process claims, compliance forms for prior medication authorizations, and information about medication and other data for hospice clients. I also trained new employees on the benefits system and issue management with claims processing, and I worked with the Prior Authorization team to teach them how to process documents electronically.Because of my education and level of experience, I was chosen as one of two main team members for the Prior Authorization Team, and I leveraged my experience with the Hospice team to continue my education and become a Certified Nursing Assistant (CNA).

Savannah, Georgia, United States

During my tenure, I facilitated the streamlined transport of import/export goods to and from the yard by local drivers, consulting with our customers to identify their needs, take orders, and plan the safe, efficient dispatch of goods. In addition to resolving customer issues with equipment and loads, communicating information about equipment and special supplies to dispatch, I also updated our database with load information to ensure accurate payroll and billing. In fact, I increased overall efficiency and eliminated demurrage charges for storage by creating a new file system to better track dates and times for container movement.

Savannah, Georgia, United States

While working here, I wore several hats that included tracking problem resolution tickets, overseeing accounts payable and receivable, and assisting drivers by providing them with printed pre-planned routes. I also coordinated radio communications with drivers about issues and route discrepancies. Finally, I improved customer satisfaction scores by reaching out via courtesy calls to follow up on problem tickets and make sure they were resolved adequately.

Savannah, Georgia, United States And Jacksonville, Florida, United States

I managed and coordinated a team of 70 drivers which included coordinating load planning and updating/verifying driver logs. I also owned the responsibility for receiving and assigning all gas, jet, fuel, oil, and hazardous chemical loads in the computer system. In addition to increasing my knowledge about hazmat transportation policies and procedures, I also contributed customer service, dispatching, and safety compliance to team that earned #1 ranking for delivery performance by Wal-Mart (Murphy’s).

Responsible for training, scheduling and supervision of 30+ operators in the call center. Set up answered and maintained over 100 answering service accounts. Handled calls for directory assistance, after hours repair, operator assisted calls and answering service accounts. Transferred in June 2004 to the Customer Service Call Center. sold communications products and services to new and existing customers by assessing their needs in the call center and retail stores. Responded to customer request on billing inquiries and problem resolution calls for wireless, residential, and business customers.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Rn Associates, Health Services/Allied Health/Health Sciences, General, 3.78

Certificate, Registered Medical Assistant, 3.67 Gpa

High School Diploma, General Studies

Activities and Societies: Band, National Guard, Cosmetology, Flag CorpGeneral with Cosmetology, strong math skills

Cosmetology License, Cosmetology/Cosmetologist, General

Activities and Societies: CosmetologyCosmetology