Melissa Becker

Melissa Becker Email and Phone Number

Customer Success Manager @ Xnurta
Philadelphia, PA, US
Melissa Becker's Location
Philadelphia, Pennsylvania, United States, United States
Melissa Becker's Contact Details

Melissa Becker personal email

n/a
About Melissa Becker

Dedicated Customer Success Manager with over 5 years of experience managing key enterprise accounts and fostering strong client relationships. Proven track record in onboarding, training, and advocating for customer needs to enhance product utilization and satisfaction. Adept at leveraging emotional intelligence and project management skills to drive client success and loyalty.

Melissa Becker's Current Company Details
Xnurta

Xnurta

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Customer Success Manager
Philadelphia, PA, US
Website:
xnurta.com
Employees:
61
Melissa Becker Work Experience Details
  • Xnurta
    Customer Success Manager
    Xnurta
    Philadelphia, Pa, Us
  • Xmars
    Customer Success Manager
    Xmars Dec 2024 - Present
  • Socialladder
    Customer Success Manager
    Socialladder Feb 2024 - Nov 2024
    -Managed 30+ key enterprise accounts, cultivating consultative relationships to drive brand ambassador program success.-Conducted data analysis on marketing campaign metrics, providing actionable insights to clients.-Collaborated with implementation and support teams to develop and execute onboarding strategies, ensuring a seamless transition for new clients.-Led quarterly business reviews (QBRs) to assess performance and strategize future opportunities.-Negotiated renewal… Show more -Managed 30+ key enterprise accounts, cultivating consultative relationships to drive brand ambassador program success.-Conducted data analysis on marketing campaign metrics, providing actionable insights to clients.-Collaborated with implementation and support teams to develop and execute onboarding strategies, ensuring a seamless transition for new clients.-Led quarterly business reviews (QBRs) to assess performance and strategize future opportunities.-Negotiated renewal contracts, driving client retention and satisfaction. Show less
  • Quartile
    Enterprise Customer Strategy Manager
    Quartile Feb 2022 - Feb 2024
    Philadelphia, Pennsylvania, United States
    -Oversaw 20+ key enterprise and mid market accounts, providing strategic guidance for online advertising initiatives.-Prepared comprehensive reports on campaign metrics, facilitating informed discussions during QBRs.-Developed tailored onboarding processes in collaboration with implementation teams, enhancing client satisfaction.-Identified growth opportunities through channel expansion and strategic partnerships.
  • Crumdale Partners
    Marketing Manager
    Crumdale Partners Mar 2021 - Dec 2021
    • Marketing Manager: o Successfully managed a company rebrand of website and all marketing materialso Leading in the creation and branding of content across multiple social platformso Created and distributed Press Releases for awards wono Fielded PR requests for upper managemento Optimized SEO through keywords and analytics o Managed budget for the marketing departmento Lead in website updates and page creationso Posting of weekly blogs using Wordpresso Lead… Show more • Marketing Manager: o Successfully managed a company rebrand of website and all marketing materialso Leading in the creation and branding of content across multiple social platformso Created and distributed Press Releases for awards wono Fielded PR requests for upper managemento Optimized SEO through keywords and analytics o Managed budget for the marketing departmento Lead in website updates and page creationso Posting of weekly blogs using Wordpresso Lead in the creation of marketing materials including, collateral, powerpoints, and insurance cardso Created original content videos, including the shooting, producing, animation and editingo Tracked analytics of social channels and pivoted content as neededo Coordinated meetings and events for the department, the company, and for clientso Conducted research projects on prospective clients for the sales team• Executive Assistant:o Gate-Keeper to the President and Vice President, including heavy calendar management o Planned and coordinated travel for corporate events, and executive business travelo Scheduled and coordinated all aspects of internal and external meetings and lunches Show less
  • Self Employed
    Social Media Marketing Consultant
    Self Employed Jun 2009 - Jan 2021
    Philadelphia, Pennsylvania, United States
    -Work with clients to help them find their brand voice-Distribute various marketing materials-Help develop and execute a social media marketing plan across social platforms-Track social engagement and update social plan as needed-Work on the backend of their website to update content as needed-Edit and create video content -Edit and create media content to fit to various social platforms -Oversee the development and distribution of marketing materials-Identify… Show more -Work with clients to help them find their brand voice-Distribute various marketing materials-Help develop and execute a social media marketing plan across social platforms-Track social engagement and update social plan as needed-Work on the backend of their website to update content as needed-Edit and create video content -Edit and create media content to fit to various social platforms -Oversee the development and distribution of marketing materials-Identify and determine the usage of sound for marketing campaigns and promotional spots Show less
  • Exude, Inc.
    Administrative Assistant/Social Media Manager
    Exude, Inc. Jul 2018 - Jul 2020
    Philadelphia, Pennsylvania, United States
    • Assisted the company across various departments, including the following: • Executive Assistant:o Gate-Keeper to the Chief Executive Office, including heavy calendar management o Reception and office management duties, including ordering and stocking supplies, maintaining office and floor areas, and answering phoneso Planned and coordinated travel for corporate events, and executive business travelo Scheduled and coordinated all aspects of internal and external meetings… Show more • Assisted the company across various departments, including the following: • Executive Assistant:o Gate-Keeper to the Chief Executive Office, including heavy calendar management o Reception and office management duties, including ordering and stocking supplies, maintaining office and floor areas, and answering phoneso Planned and coordinated travel for corporate events, and executive business travelo Scheduled and coordinated all aspects of internal and external meetings and lunches• Marketing: o Leading in the creation and branding of content across multiple social platformso Posting of weekly blogs using Wordpresso Posting Seminar and Webinar Event postings to website using Wordpresso Created original content videos, including the shooting, producing, and editingo Coordinated meetings and events for the department, the company, and for clientso Conducted research projects on prospective clients for the sales team• Benefits Division:o Assisted in the enrollment of clients into various health insurance planso Coordinated on-call schedule as well as communicating the schedule and any changes with the On-Call Centero Coordinated and assisted the creation of various meeting materials ie: enrollment packets, presentation booklets, and handouts• Finance: o Managed the cataloging of Monthly office spending• Human Resources Division:o Coordinated and assisted the human resources department with paperwork (both confidential, and general information)o Assisted in the creation of various presentation materials ie: PowerPoint, booklets, and assessments Show less
  • Excellis Health Solutions
    Executive Administrator
    Excellis Health Solutions Aug 2017 - Feb 2018
    New Hope, Pa
    -Assisted the CEO in calendar management, travel arrangements, sending out and cataloging signed contracts, powerpoint presentations, and organized lunches and material for meetings.-Assisted finance with weekly billing to our clients, handled company expenses, and put received payments and expenses into QuickBooks-Assisted the marketing team in monthly newsletter content, social media postings, organizing of all company meetings, and ideas for ways to market to potential… Show more -Assisted the CEO in calendar management, travel arrangements, sending out and cataloging signed contracts, powerpoint presentations, and organized lunches and material for meetings.-Assisted finance with weekly billing to our clients, handled company expenses, and put received payments and expenses into QuickBooks-Assisted the marketing team in monthly newsletter content, social media postings, organizing of all company meetings, and ideas for ways to market to potential customers-Assisted the hiring manager in reviewing resumes and passing on the best candidates for positions, helped with initial phone interviews-Assisted with HR in various paperwork and filling-Office manager for third floor office, ordered office supplies and snacks, organized and cleaned, called maintenance and IT when issues occurred, and mailed out packages Show less
  • Private Client
    Personal Assistant
    Private Client Sep 2013 - Jun 2017
    Greater New York City Area
    • Local running of light errands including post office, FedEx, and office supplies.• Communicated and coordinated with different businesses to set up family appointments• Research Assistance on various projects for family, including computer issues and travel• Inputting and organizing financial data into Quickbooks• Handle ordering and returns of various materials• Over saw homework and offered homework help for the family's two children
  • Ultrabland
    Front Office Manager, Executive Assistant, Editorial Assistant, Music Supervisor
    Ultrabland May 2010 - Aug 2012
    New York, Ny
    • Collaborated with editors and producers to ensure project deadlines were met• Managed the office through reception duties, including: answering phones, ordering lunch, scheduling deliveries, organizing supplies, and assisting all employees when necessary• Organized and planned office holiday parties and Friday happy hours• Organized and maintained all stock, including tapes and file databases • Participated in brainstorming meetings and contributed to the development of… Show more • Collaborated with editors and producers to ensure project deadlines were met• Managed the office through reception duties, including: answering phones, ordering lunch, scheduling deliveries, organizing supplies, and assisting all employees when necessary• Organized and planned office holiday parties and Friday happy hours• Organized and maintained all stock, including tapes and file databases • Participated in brainstorming meetings and contributed to the development of promos• Coordinated, digitized and converted media into multiple formats (HD CAM, DigiBeta, DVD/Blu-ray) • Responsible for conducting scene and music pulls for projects• Created a database of songs and sounds, effectively streamlining the music process Show less
  • Trebatch Lichtenstein Averutine And Company
    Temporary Receptionist
    Trebatch Lichtenstein Averutine And Company Jan 2010 - Apr 2010
    • Successfully implemented, coordinated, and filed individual and corporate files• Responsible for answering and properly redirecting phone calls on multiple phone lines• Manage all schedules of top management and facilitated coordination of client’s appointments• Coordinated proper communication and successful handling of incoming and outgoing deliveries• Communicated with IRS & Government officials, key clients, and Accounting Partners on behalf of company
  • The Weinstein Company
    Marketing Intern
    The Weinstein Company Oct 2007 - May 2009
    • Direct assistant to marketing and photo departments• Assistant to the marketing coordinator• Front desk receptionist • Cataloged award information for the Oscars, promotional movie posters, and newspaper advertisements• Assisted in the maintenance and upkeep of movie websites for the company• Created both MySpace and Facebook pages for movies• Headed DVD surplus donation project to charitable causes

Melissa Becker Skills

Facebook Social Media Research Microsoft Office Social Media Marketing Event Planning Editing Marketing Customer Service Microsoft Powerpoint Quickbooks Salesforce

Melissa Becker Education Details

Frequently Asked Questions about Melissa Becker

What company does Melissa Becker work for?

Melissa Becker works for Xnurta

What is Melissa Becker's role at the current company?

Melissa Becker's current role is Customer Success Manager.

What is Melissa Becker's email address?

Melissa Becker's email address is me****@****tal.com

What schools did Melissa Becker attend?

Melissa Becker attended Wagner College.

What are some of Melissa Becker's interests?

Melissa Becker has interest in Especially The Music In Them, Social Media, Television, Music, Movies.

What skills is Melissa Becker known for?

Melissa Becker has skills like Facebook, Social Media, Research, Microsoft Office, Social Media Marketing, Event Planning, Editing, Marketing, Customer Service, Microsoft Powerpoint, Quickbooks, Salesforce.

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