Melissa Biermann Email & Phone Number

Independence, Ohio, United States

• A division of Rand Worldwide, is an Autodesk Platinum Partner and technology company serving design and engineering professionals in Canada and the United States
• Thoroughly monitors existing contracts, diligently manages account evolution and modifications, and delivers highly efficient and economically advantageous recommendations.
• Maintains current knowledge of product and service offerings, ensuring customers are informed about exclusive vendor promotions and product updates, thereby delivering value-added services to enhance customer.
• Skillfully generates quotes for products, support, and training requirements, while consistently maintaining an impressive success rate in closing subscription renewal deals.
• Actively engages with clients to facilitate discussions on upcoming contract renewals, attentively addressing their needs and concerns, and effectively presenting a range of renewal options.

Cleveland/Akron, Ohio Area

• Cultivated and managed digital, display, and classified sales initiatives encompassing prospecting, integrated ad campaign creation, cold calling, and targeted prospect nurturing.
• Executed persuasive sales presentations via phone and web platforms, engaging both existing and prospective clients, and successfully finalizing sales transactions.
• Championed the sale of sponsorships, exhibitor packages, and attendee registrations for prominent Penton trade shows, driving successful event participation and revenue generation.
• Ensured accurate and current contact records, client files, and insertion orders through meticulous management and updates on the Salesforce.com platform.

Cleveland/Akron, Ohio Area

• Engaged with customers to guide purchasing decisions, boost sales, and deliver exceptional service by understanding needs, making recommendations, and enhancing their shopping experience to drive revenue growth.
• Successfully managed and oversaw a substantial territory comprising 92 individual stores, effectively coordinating and optimizing operations across this extensive retail network.
• Employed proactive customer engagement strategies, including personalized product suggestions, skillful upselling, cross-selling of complementary items, and the application of persuasive sales techniques.
• Managed customer concerns, facilitated returns and exchanges following established company protocols, and diligently worked towards resolving issues in a manner that aligned with professional standards.
• Cultivated and sustained a positive rapport with recurring clientele, undertaking efforts to nurture lasting connections. Initiate post-interaction follow-ups to confirm contentment, fostering a conducive environment.

Cleveland/Akron, Ohio Area

• Engaged in client education regarding marketing principles, offering advanced guidance on diverse marketing platforms, and delivering current market insights and trends within the landscape contractor industry.
• Managed a revenue-generating territory surpassing $1.4 Million, delivering tailored marketing programs to clients that yielded substantial impact and quantifiable return on investment.
• Represented the company at national and regional trade shows, catering to prominent clients such as STIHL, Cub Cadet Commercial, Agrium, Lebanon Turf, Ferris, Chevy, Dodge, and Ford.
• Achieved sales of business media solutions in the landscape contractor market with a territory market share of 26%.

Cleveland/Akron, Ohio Area

• Promoted local advertisements, tailored newspaper offerings, and online products across a five-county region, collaborating with the metro daily Plain Dealer, 22 Sun News suburban weeklies, and Cleveland.com.
• Sustained and grew the current client portfolio while generating leads through proactive cold calling, leveraging networking prospects, and capitalizing on client referrals.
• Orchestrated the complete network sales cycle encompassing print and online mediums, spanning presentation, pricing, contract negotiations, ad placement, layout and design, production, billing, final delivery, and.
• Effectively elevated activity and revenue within current accounts across print and online platforms, resulting in the swift elevation to a higher volume territory within just 6 months, while consistently surpassing.