Melissa Biermann Email & Phone Number

Independence, Ohio, United States

A division of Rand Worldwide, is an Autodesk Platinum Partner and technology company serving design and engineering professionals in Canada and the United States• Thoroughly monitors existing contracts, diligently manages account evolution and modifications, and delivers highly efficient and economically advantageous recommendations.• Maintains current knowledge of product and service offerings, ensuring customers are informed about exclusive vendor promotions and product updates, thereby delivering value-added services to enhance customer satisfaction.• Skillfully generates quotes for products, support, and training requirements, while consistently maintaining an impressive success rate in closing subscription renewal deals.• Actively engages with clients to facilitate discussions on upcoming contract renewals, attentively addressing their needs and concerns, and effectively presenting a range of renewal options.

Cleveland/Akron, Ohio Area

• Cultivated and managed digital, display, and classified sales initiatives encompassing prospecting, integrated ad campaign creation, cold calling, and targeted prospect nurturing.• Executed persuasive sales presentations via phone and web platforms, engaging both existing and prospective clients, and successfully finalizing sales transactions.• Championed the sale of sponsorships, exhibitor packages, and attendee registrations for prominent Penton trade shows, driving successful event participation and revenue generation.• Ensured accurate and current contact records, client files, and insertion orders through meticulous management and updates on the Salesforce.com platform.

Cleveland/Akron, Ohio Area

Engaged with customers to guide purchasing decisions, boost sales, and deliver exceptional service by understanding needs, making recommendations, and enhancing their shopping experience to drive revenue growth.• Successfully managed and oversaw a substantial territory comprising 92 individual stores, effectively coordinating and optimizing operations across this extensive retail network.• Employed proactive customer engagement strategies, including personalized product suggestions, skillful upselling, cross-selling of complementary items, and the application of persuasive sales techniques.• Managed customer concerns, facilitated returns and exchanges following established company protocols, and diligently worked towards resolving issues in a manner that aligned with professional standards.• Cultivated and sustained a positive rapport with recurring clientele, undertaking efforts to nurture lasting connections. Initiate post-interaction follow-ups to confirm contentment, fostering a conducive environment for repeat patronage and continuous business engagement.

Cleveland/Akron, Ohio Area

• Engaged in client education regarding marketing principles, offering advanced guidance on diverse marketing platforms, and delivering current market insights and trends within the landscape contractor industry.• Managed a revenue-generating territory surpassing $1.4 Million, delivering tailored marketing programs to clients that yielded substantial impact and quantifiable return on investment.• Represented the company at national and regional trade shows, catering to prominent clients such as STIHL, Cub Cadet Commercial, Agrium, Lebanon Turf, Ferris, Chevy, Dodge, and Ford.• Achieved sales of business media solutions in the landscape contractor market with a territory market share of 26%.

Cleveland/Akron, Ohio Area

• Promoted local advertisements, tailored newspaper offerings, and online products across a five-county region, collaborating with the metro daily Plain Dealer, 22 Sun News suburban weeklies, and Cleveland.com.• Sustained and grew the current client portfolio while generating leads through proactive cold calling, leveraging networking prospects, and capitalizing on client referrals.• Orchestrated the complete network sales cycle encompassing print and online mediums, spanning presentation, pricing, contract negotiations, ad placement, layout and design, production, billing, final delivery, and comprehensive evaluation.• Effectively elevated activity and revenue within current accounts across print and online platforms, resulting in the swift elevation to a higher volume territory within just 6 months, while consistently surpassing monthly sales and account activity targets.