Melissa Braga Email and Phone Number

- Dedicated Customer Service representative providing care for customer satisfaction through electronic channels such as telephone and email, ensuring the process quality and problem-solving and analyzing the information available to obtain the best solutions and achieve goals.- Chairing and conducting meetings with other company members, to enhance the efficiency and quality of service, as well as the development and implementation of strategies and improvement plans, aiming at the team's… Show more - Dedicated Customer Service representative providing care for customer satisfaction through electronic channels such as telephone and email, ensuring the process quality and problem-solving and analyzing the information available to obtain the best solutions and achieve goals.- Chairing and conducting meetings with other company members, to enhance the efficiency and quality of service, as well as the development and implementation of strategies and improvement plans, aiming at the team's continuous growth.- Responsible for daily financial tasks, such as controlling inflows and outflows to ensure the settlement of securities and obligations of the companies to which we provide service, including the guidance assistants when required.- Experience living in a startup ecosystem. Show less

- Participation in a workgroup dealing with complex demands, by implementing operational improvements in order to generate savings and increase profit margins, with IT support, serving as a crucial pillar of support for the team.- Implementation of new accounts and conciliation between two different systems.- OKR project leader, with the objective to improve productivity aligned to the strategic plan based on the company purpose and business strategy.

- Operational performance analysis through results reports in order to identify flaws and other practical solutions to the management office.- Department's processes flowcharts optimization.- Participation in projects using Scrum Methodology.- KPI development and monitoring, achieving the expected results.