Melissa Cabrera Email & Phone Number

Charlotte, North Carolina, United States

★ Implemented standard holds steering substantial decrease in check fraud losses from 25% to 13% within one year, escalating mobile check submission volumes from 22K to 38K monthly deposits.★ Spearheaded automation initiative with technical team, reducing holds from 7 to 2-5 business days for established customers, boosting customer satisfaction by 30%.

Charlotte, North Carolina, United States

★ Pioneered "Own the Conversation" initiative, cutting regulatory errors by 80% and boosting claim documentation quality.★ Elevated customer satisfaction by 27.5% within a year through comprehensive escalation training, evidenced by improved net promoter score (NPS) survey results.★ Rejuvenated upskilling training requirements, yielding growth in employee.

Pompano Beach, Florida, United States

★ Mitigated risks through careful analysis and investigation of complex transactions, negotiating with demanding customers, and identifying process improvement opportunities.★ Thrived as quality coach for 100 employees, driving branch performance from 93% to 96.5% within four months through comprehensive coaching and process enhancement. Earned promotion.

Pompano Beach, Florida, United States

★ Detected suspicious activities to facilitate risk mitigation and loss recovery, documenting findings and actions for potential referral to unusual activity report, identity theft operations, and suspected financial abuse departments.★ Analyzed, researched, and reviewed complex claims to aid frontline agents and management team while troubleshooting claim.

Pompano Beach, Florida, United States

★ Scrutinized customer transactions, preventing financial crime activities and mitigating risk through detailed policyviolation reviews.★ Championed culture of motivation, performance improvement, and project participation, epitomizing leadership and dedication to collective success.

Fort Lauderdale, Florida, United States

Assessing customers' creditworthiness and eligibility for financing options. Reviewing and analyzing credit applications, financial documents, and credit reports. Collaborating with lenders and financial institutions to secure financing for customers. Negotiating loan terms, interest rates, and financing options on behalf of customers. Processing loan.

Fort Lauderdale, Florida, United States

Identifying customer needs and recommending suitable vehicles, options, and upgrades. Demonstrating strong negotiation skills to reach mutually beneficial agreements with customers. Presenting and negotiating pricing, trade-in values, and financing terms to maximize sales opportunities. Overcoming objections and addressing concerns to alleviate customer.

Fort Lauderdale, Florida, United States

Receiving and managing incoming inquiries from potential customers interested in reserving an automobile. Engaging with customers via phone, email, CRM to understand their preferences, vehicle requirements, and desired reservation dates. Providing accurate and detailed information about available vehicles, pricing, financing options, and any applicable.

Fort Lauderdale, Florida, United States

Build and maintain strong relationships with customers to foster loyalty and repeat business. Follow up with customers to ensure their needs are met, gather feedback, and proactively address any concerns or issues they may have.Generate and maintain sales reports to track key metrics, such as customer inquiries, sales conversions, and customer satisfaction.

Pompano Beach, Florida, United States

Oversee the work of the teller team, providing guidance, support, and training as needed. Schedule teller shifts, assign tasks, and ensure adequate staffing levels to meet customer demands.Perform various cash handling transactions, such as deposits, withdrawals, loan payments, check cashing, and foreign currency exchanges. Accuracy and attention to detail.