Melissa Cook

Melissa Cook Email and Phone Number

Sales Director @ McKibbon Hospitality
Orlando, FL, US
Melissa Cook's Location
Greater Orlando, United States
Melissa Cook's Contact Details

Melissa Cook work email

Melissa Cook personal email

n/a
About Melissa Cook

Melissa's love for hospitality runs deep—it's practically in her DNA. Growing up with parents who were part of the opening team at the Orlando World Center in 1986, she was surrounded by the vibrant world of hotels and guest experiences from a young age. With 18 years of experience in hospitality, Melissa has crafted a career that seamlessly integrates sales, revenue growth, yield management, and hotel operations.As the Director of Sales and Marketing for the Residence Inn Orlando Downtown, Melissa is renowned for her expertise in driving business success while creating unforgettable guest experiences. She's adept at direct sales, revenue management, and is proficient with various sales and booking systems. Her background in catering and event management gives her the edge to coordinate events that leave a lasting impression.Beyond her professional accomplishments, Melissa's life is full of love and warmth. She's been happily married for 15 years and is a proud mother to four wonderful children. Her family is completed by her beloved dog, Dutchess, who is the family's cherished baby. Melissa values spending quality time with her family and enjoys building connections with others who share her passion for football, fishing, and family. Let's connect and discuss how my experience can contribute to your hospitality endeavors."To be successful, the first thing to do is fall in love with your work"

Melissa Cook's Current Company Details
McKibbon Hospitality

Mckibbon Hospitality

View
Sales Director
Orlando, FL, US
Website:
mckibbon.com
Employees:
574
Melissa Cook Work Experience Details
  • Mckibbon Hospitality
    Sales Director
    Mckibbon Hospitality
    Orlando, Fl, Us
  • Andretti Indoor Karting & Games
    Group Sales Manager
    Andretti Indoor Karting & Games Oct 2024 - Present
    Orlando, Florida, United States
  • Residence Inn By Marriott Downtown Orlando
    Director Of Sales Marketing
    Residence Inn By Marriott Downtown Orlando Oct 2023 - Oct 2024
    Orlando, Florida, United States
  • Tavistock Development Company
    Area Director Of Sales Marketing
    Tavistock Development Company Feb 2022 - Oct 2023
    Orlando, Florida, United States
    Area Director of Sales for Courtyard/Residence Inn and Springhill Suites Marriott Lake Nona
  • Lba Hospitality
    Director Of Sales
    Lba Hospitality Nov 2018 - Feb 2022
    Home2 Suites
  • Concord Hospitality Enterprises
    Director Of Sales Hampton Inn By Hilton Orlando/Airport
    Concord Hospitality Enterprises Jun 2016 - Nov 2018
    Orlando, Florida Area
  • Concord Hospitality Enterprises
    Dual Sales Manager Courtyard /Residence Inn Orlando Lake Nona
    Concord Hospitality Enterprises Jun 2015 - Jun 2016
    Orlando, Florida Area
    * Market Manager for SMERF minus Education, Local Corporate, National Corporate, Military, Social Catering and Entertainment.* Pre-Opening experience of Dual Brand Properties* Work with DOSM to develop promotions and packages, increasing revenue during need periods. * Work closely with DOSM to develop Marketing Plans during budget season for following year* Proactive Sales approach to meet the expectations of a highly competitive market by establishing direct marketing to build report in account management. * Entertain qualified potential clients in accordance with company and property policies, while conducting Hard Hat Tours of the hotel facilities, in order to cultivate relationships with clients for future sales.* Attend Trade Shows, to promote the hotel to various booking agencies.* Attend Local Networking Events. to promote a strong partnership with the local community.* Direct sales calls and prospecting to ensure personal success with market quotas, and to guarantee quarterly and annual goal was met.
  • Jhm Hotels
    Assistant General Manager At Hilton Garden Inn Orlando Airport
    Jhm Hotels Oct 2014 - Jun 2015
    Hilton Garden Inn Orlando Airport
    * Interim General Manager in the absence of a General Manager* Instrumental member ensuring two consecutive Outstanding QA rating* Lead stand-up meetings to review Guest Satisfaction Scores* Complete monthly G/L and P&L review for accuracy* Complete monthly end of the month reports for corporate* Review Accounts Receivable weekly; complete invoicing and calls for outstanding invoices* HR duties such as hiring, mentoring, reviews and terminations* Assist with on site restaurant to modify the Micros system to increase productivity of the associates* Weekly review of hotel invoices to be paid by corporate office* Daily deposits and manage hotel check book* Assist with sales and marketing efforts* Forecast 90 day property rooms/revenue on a weekly basis* Complete weekly Rev Max and company cluster meeting with GM, DOSM and Area Revenue Manager* Delegate task to associates to increase their knowledge for future growth opportunities
  • Jhm Hotels
    Reservations Manager
    Jhm Hotels Jul 2010 - Oct 2014
    Orlando, Florida Area
    * Assist with sales and marketing efforts* Forecast 90 day property rooms/revenue on a weekly basis* Complete weekly Rev Max meeting with GM, DOSM and Area Revenue Manager* Assist in monitoring the reservations system and making any necessary changes in OneYield to optimize profitability* Input weekly room/revenue data into Smith Travel Research* Complete monthly reporting utilizing excel to monitor prior month room nights and room revenue totals* Gather and review past year’s information to complete upcoming yearly budgets* Receive, record and relay group information to sales manager’s* Book/Confirm all group and transient reservations, assign rooms and block VIP guests* Partner with group and travel agents to provide special rates and room request* Member of the Guest Satisfaction Committee* Instrumental member of the BSA Committee ensuring hotel’s BSA Audit success * Mobile Check-In Coach; facilitated the implementation of the Mobile Check-In* Created a Front Office Action Plan that is utilized by the Front Office Team* Perform other duties as assigned
  • Jhm Hotels
    Smerf Sales Manager
    Jhm Hotels Nov 2012 - Oct 2013
    Orlando, Florida Area
    * Market Manager for SMERF Travel, Tour & Travel and Entertainment* 2013 achieved 83% of $747,361 annual goal* Worked with DOSM to develop promotions and packages, increasing revenue during need periods. * Proactive Sales approach to meet the expectations of a highly competitive market by establishing direct marketing to build report in account management. * Entertain qualified potential clients in accordance with company and property policies, while conducting site tours of the hotel facilities, in order to cultivate relationships with clients for future sales.* Attend Trade Shows, to promote the hotel to various booking agencies.* Direct sales calls and prospecting to ensure personal success with market quotas, and to guarantee quarterly and annual goal was met.
  • Marriott International
    Rooms Operation Supervisor
    Marriott International Feb 2007 - Jul 2011
    Orlando, Florida Area
    * Complete associate scheduling and weekly payroll review through ATLAS* Assist FOM with interviewing, hiring, training, disciplinary action and performance appraisals* Supplied ordering and inventory* Assigned duties to staff and observed performance to ensure adherence to company policies and established operating procedures.* Performed functions of the Front Office Manager in their absence.* Review property budgets, P&L and Labor reports* Maintained department checkbook, completed invoice payments through PeopleSoft* Supervisor of the Quarter Award 1st Quarter 2008* Adhered to all company procedures and regulations as well as all standard operating procedures. * Answered guests’ billing inquiries* Processed all payment types including cashing guests’ personal checks* Followed-up with guests to confirm requests had been met* Planned and organized yearly front office outing* Performed other duties as assigned

Melissa Cook Education Details

Frequently Asked Questions about Melissa Cook

What company does Melissa Cook work for?

Melissa Cook works for Mckibbon Hospitality

What is Melissa Cook's role at the current company?

Melissa Cook's current role is Sales Director.

What is Melissa Cook's email address?

Melissa Cook's email address is me****@****ock.com

What schools did Melissa Cook attend?

Melissa Cook attended American Intercontinental University.

Who are Melissa Cook's colleagues?

Melissa Cook's colleagues are Carl Capps, Rob Cote, Rick Franzen, Lori Jennings, Cayla Mitchell, Rebecca Scott, Edelyn Olivo.

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