Melissa Cook work email
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Melissa Cook personal email
Melissa's love for hospitality runs deep—it's practically in her DNA. Growing up with parents who were part of the opening team at the Orlando World Center in 1986, she was surrounded by the vibrant world of hotels and guest experiences from a young age. With 18 years of experience in hospitality, Melissa has crafted a career that seamlessly integrates sales, revenue growth, yield management, and hotel operations.As the Director of Sales and Marketing for the Residence Inn Orlando Downtown, Melissa is renowned for her expertise in driving business success while creating unforgettable guest experiences. She's adept at direct sales, revenue management, and is proficient with various sales and booking systems. Her background in catering and event management gives her the edge to coordinate events that leave a lasting impression.Beyond her professional accomplishments, Melissa's life is full of love and warmth. She's been happily married for 15 years and is a proud mother to four wonderful children. Her family is completed by her beloved dog, Dutchess, who is the family's cherished baby. Melissa values spending quality time with her family and enjoys building connections with others who share her passion for football, fishing, and family. Let's connect and discuss how my experience can contribute to your hospitality endeavors."To be successful, the first thing to do is fall in love with your work"
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Sales DirectorMckibbon HospitalityOrlando, Fl, Us -
Group Sales ManagerAndretti Indoor Karting & Games Oct 2024 - PresentOrlando, Florida, United States -
Director Of Sales MarketingResidence Inn By Marriott Downtown Orlando Oct 2023 - Oct 2024Orlando, Florida, United States
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Area Director Of Sales MarketingTavistock Development Company Feb 2022 - Oct 2023Orlando, Florida, United StatesArea Director of Sales for Courtyard/Residence Inn and Springhill Suites Marriott Lake Nona -
Director Of SalesLba Hospitality Nov 2018 - Feb 2022Home2 Suites -
Director Of Sales Hampton Inn By Hilton Orlando/AirportConcord Hospitality Enterprises Jun 2016 - Nov 2018Orlando, Florida Area -
Dual Sales Manager Courtyard /Residence Inn Orlando Lake NonaConcord Hospitality Enterprises Jun 2015 - Jun 2016Orlando, Florida Area* Market Manager for SMERF minus Education, Local Corporate, National Corporate, Military, Social Catering and Entertainment.* Pre-Opening experience of Dual Brand Properties* Work with DOSM to develop promotions and packages, increasing revenue during need periods. * Work closely with DOSM to develop Marketing Plans during budget season for following year* Proactive Sales approach to meet the expectations of a highly competitive market by establishing direct marketing to build report in account management. * Entertain qualified potential clients in accordance with company and property policies, while conducting Hard Hat Tours of the hotel facilities, in order to cultivate relationships with clients for future sales.* Attend Trade Shows, to promote the hotel to various booking agencies.* Attend Local Networking Events. to promote a strong partnership with the local community.* Direct sales calls and prospecting to ensure personal success with market quotas, and to guarantee quarterly and annual goal was met. -
Assistant General Manager At Hilton Garden Inn Orlando AirportJhm Hotels Oct 2014 - Jun 2015Hilton Garden Inn Orlando Airport* Interim General Manager in the absence of a General Manager* Instrumental member ensuring two consecutive Outstanding QA rating* Lead stand-up meetings to review Guest Satisfaction Scores* Complete monthly G/L and P&L review for accuracy* Complete monthly end of the month reports for corporate* Review Accounts Receivable weekly; complete invoicing and calls for outstanding invoices* HR duties such as hiring, mentoring, reviews and terminations* Assist with on site restaurant to modify the Micros system to increase productivity of the associates* Weekly review of hotel invoices to be paid by corporate office* Daily deposits and manage hotel check book* Assist with sales and marketing efforts* Forecast 90 day property rooms/revenue on a weekly basis* Complete weekly Rev Max and company cluster meeting with GM, DOSM and Area Revenue Manager* Delegate task to associates to increase their knowledge for future growth opportunities -
Reservations ManagerJhm Hotels Jul 2010 - Oct 2014Orlando, Florida Area* Assist with sales and marketing efforts* Forecast 90 day property rooms/revenue on a weekly basis* Complete weekly Rev Max meeting with GM, DOSM and Area Revenue Manager* Assist in monitoring the reservations system and making any necessary changes in OneYield to optimize profitability* Input weekly room/revenue data into Smith Travel Research* Complete monthly reporting utilizing excel to monitor prior month room nights and room revenue totals* Gather and review past year’s information to complete upcoming yearly budgets* Receive, record and relay group information to sales manager’s* Book/Confirm all group and transient reservations, assign rooms and block VIP guests* Partner with group and travel agents to provide special rates and room request* Member of the Guest Satisfaction Committee* Instrumental member of the BSA Committee ensuring hotel’s BSA Audit success * Mobile Check-In Coach; facilitated the implementation of the Mobile Check-In* Created a Front Office Action Plan that is utilized by the Front Office Team* Perform other duties as assigned
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Smerf Sales ManagerJhm Hotels Nov 2012 - Oct 2013Orlando, Florida Area* Market Manager for SMERF Travel, Tour & Travel and Entertainment* 2013 achieved 83% of $747,361 annual goal* Worked with DOSM to develop promotions and packages, increasing revenue during need periods. * Proactive Sales approach to meet the expectations of a highly competitive market by establishing direct marketing to build report in account management. * Entertain qualified potential clients in accordance with company and property policies, while conducting site tours of the hotel facilities, in order to cultivate relationships with clients for future sales.* Attend Trade Shows, to promote the hotel to various booking agencies.* Direct sales calls and prospecting to ensure personal success with market quotas, and to guarantee quarterly and annual goal was met. -
Rooms Operation SupervisorMarriott International Feb 2007 - Jul 2011Orlando, Florida Area* Complete associate scheduling and weekly payroll review through ATLAS* Assist FOM with interviewing, hiring, training, disciplinary action and performance appraisals* Supplied ordering and inventory* Assigned duties to staff and observed performance to ensure adherence to company policies and established operating procedures.* Performed functions of the Front Office Manager in their absence.* Review property budgets, P&L and Labor reports* Maintained department checkbook, completed invoice payments through PeopleSoft* Supervisor of the Quarter Award 1st Quarter 2008* Adhered to all company procedures and regulations as well as all standard operating procedures. * Answered guests’ billing inquiries* Processed all payment types including cashing guests’ personal checks* Followed-up with guests to confirm requests had been met* Planned and organized yearly front office outing* Performed other duties as assigned
Melissa Cook Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Melissa Cook
What company does Melissa Cook work for?
Melissa Cook works for Mckibbon Hospitality
What is Melissa Cook's role at the current company?
Melissa Cook's current role is Sales Director.
What is Melissa Cook's email address?
Melissa Cook's email address is me****@****ock.com
What schools did Melissa Cook attend?
Melissa Cook attended American Intercontinental University.
Who are Melissa Cook's colleagues?
Melissa Cook's colleagues are Carl Capps, Rob Cote, Rick Franzen, Lori Jennings, Cayla Mitchell, Rebecca Scott, Edelyn Olivo.
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