Melissa Crowe Email & Phone Number

Phoenix, Az

• Delivers leadership to 31 matrixed team members overseeing operations, procurement, construction/facilities, and corporate security initiatives for this credit union with 47 branches and service centers throughout Arizona.• Oversees incident and crisis response improvement initiatives; developed dedicated emergency operations team, launched internal health/safety information access site, and transitioned +500 back-office employees to remote status.• Analyzes business dependencies, threats/risks, due diligence, and test requirements to develop business continuity programs and preparedness plans for managing and recovering from natural, man-made, and biological disasters.• Assesses and launches sustainable measures that produce a positive environmental impact, including low-flow toilets, solar-generated electricity, auto-shutoff faucets, electric car charging stations, and programmable lighting system upgrades; achieved City of Phoenix’s green business certification (2022).

Phoenix, Az

• Directed 16 business continuity, quality control, facilities, and procurement team members overseeing launch of an online employee store, corporate-wide purchasing visibility, and ~$7M in annual construction projects. • Managed ~$10M facilities budget and directed implementation of generator testing, electrical equipment InfraRed scanning, fire protection protocols, and alternative cycling times for compressor cooling tower; increased safety measures, reduced unresolved work orders to less than 1%, and eliminated annual compressor replacement needs.• Served as property management committee chair and oversaw business-critical branch construction/expansion, tenant/environmental improvement, and functional redesign projects; secured real estate, obtained permits, and managed general contractors to ensure projects were completed on time and in alignment with corporate strategy.

Phoenix, Az

• Served as business continuity committee chair; developed business impact analysis (BIA) identifying heavily relied on technology, third parties, and building requirements, and designed business continuity recovery action plan.• Orchestrated organization’s first threat assessment; analyzed likelihood and impact of any man-made, natural, or biological threats and ensured leaders were informed on risk mitigation strategies and response implementation plans.• Designed and exercised test scenarios, including technology outages to determine necessary steps for managing core banking outages; evaluated organizational response and updated plans in accordance with outcomes.

Phoenix, Az

Phoenix, Az

• Drafted statewide pandemic response and county-level healthcare plans and ensured all plans complied with Centers for Disease Control and Prevention standards.• Partnered with fellow hospital leaders on mass casualty and pandemic event planning, including receipt, rollout, tracking, and storage of national stockpile assets per medication/prophylaxis instructions.• Developed and tested state-wide pandemic preparedness school closure exercises and presented findings to county officials to secure their plan participation.

Luke Air Force Base, Az

• Served as a member of first reserve unit trained in building a field hospital through use of an expeditionary medical support system (EMEDS) that could be deployed in any environment or location.

Master Of Arts - Ma, Leadership

Bachelor Of Science - Bs, Healthcare Management