Melissa Williams Email & Phone Number

Plainfield, Indiana, United States

Indianapolis, Indiana, United States

• Managed company travel programs. Offered instruction, coaching and motivation to 23 direct reports. Represented Bluegreen Travel Services at Travel Leaders Network conference and other industry events. Built productive.
• Increased sales year over year, from $10M net sales in 2011 to $23M net sales in 2018 by adding new product offerings and training, hiring and developing high-performing team of travel professionals.
• Conceptualized, developed and executed professional development program called Bluegreen University, ensuring better understanding of preferred vendor relationships, while enhancing product knowledge and increasing.
• Designed multimedia presentations and webinars to market custom vacations and target select clients, leading to sell out of cultivated niche travel groups.
• Drove sales to preferred vendors and exceeded sales goals by creating unique, interesting and engaging incentives to target specific sales goals and motivate team members.
• Devised and executed virtual team-building activities, encouraging connection and collaboration within team of remote sales associates.

Indianapolis, Indiana, United States

• Constructed exciting travel itineraries for clients with budgets ranging between $2K and $20K+. Delivered exemplary customer service to new and existing clients. Educated Bluegreen owners on Traveler Plus products and.
• Exceeded monthly sales targets at or above 100% to goal through consultative sales approach, relationship building and exceptional customer service.
• Improved customer experience and satisfaction by resolving escalated issues and providing resolution for benefit of Bluegreen Travel Services and client.

Bachelor Of Arts - Ba, Anthropology

90-Hour Pre-Licensing Course, Real Estate

Certificate Of Travel And Tourism, Tourism And Travel Services Management

Certified Travel Counselor, Tourism And Travel Services Management