Melissa Williams Email & Phone Number

Plainfield, Indiana, United States

Indianapolis, Indiana, United States

Managed company travel programs. Offered instruction, coaching and motivation to 23 direct reports. Represented Bluegreen Travel Services at Travel Leaders Network conference and other industry events. Built productive relationships with team members, Bluegreen leadership and travel industry peers. Collaborated with small team to create, develop and deliver customized bucket list group tours.• Increased sales year over year, from $10M net sales in 2011 to $23M net sales in 2018 by adding new product offerings and training, hiring and developing high-performing team of travel professionals.• Conceptualized, developed and executed professional development program called Bluegreen University, ensuring better understanding of preferred vendor relationships, while enhancing product knowledge and increasing sales.• Designed multimedia presentations and webinars to market custom vacations and target select clients, leading to sell out of cultivated niche travel groups.• Drove sales to preferred vendors and exceeded sales goals by creating unique, interesting and engaging incentives to target specific sales goals and motivate team members.• Devised and executed virtual team-building activities, encouraging connection and collaboration within team of remote sales associates.• Escorted custom group tours, delivering positive guest experiences for 40 to 100+ clients visiting destinations worldwide.• Increased commissions, familiarization and incentive opportunities by establishing ongoing relationships with preferred suppliers and driving business to specific brands. Melissa Williams melissa.williams2020@yahoo.com Page Two

Indianapolis, Indiana, United States

Constructed exciting travel itineraries for clients with budgets ranging between $2K and $20K+. Delivered exemplary customer service to new and existing clients. Educated Bluegreen owners on Traveler Plus products and services. Supported team members on help desk for questions, escalations and procedures.• Exceeded monthly sales targets at or above 100% to goal through consultative sales approach, relationship building and exceptional customer service.• Improved customer experience and satisfaction by resolving escalated issues and providing resolution for benefit of Bluegreen Travel Services and client.

Bachelor Of Arts - Ba, Anthropology

90-Hour Pre-Licensing Course, Real Estate

Certificate Of Travel And Tourism, Tourism And Travel Services Management

Certified Travel Counselor, Tourism And Travel Services Management