• Oversee multiple registration areas throughout the hospital.• Manage 24 employees• Manage staffing for 5 registration areas and the switchboard department• Complete employee reviews• Create and manage all process and patient flow for each area• Completes HR processes for employee coaching and disciplinary actions• Recruits and hires all new employees for registration• Assist with coverage as needed• Conducts training and process improvement processes

Oversee, manage, and direct hospital admissions teams (32 employees)• Oversee, manage, and direct credentialing/Medical Staff Office (3 employees)• Oversee, manage, and direct facilities (including security, janitorial services, management of 14 facilities, and multiple direct reports)• Manage revenue cycle for 10 years and hospital/clinic contracting• Managed various hospital and clinic departments in the Interm as needed for the company (ex; Patient Service Coordinators Departments and Clinic Registrations Department.

Direct day-day to operations for AdmissionsDirect Admissions staff at multiple facilities for hospital and clinic servicesDirect a staff of fifty six admission and concierge direct reports - hire, train, reviews, disciplinary actions, payroll, terminationsBudgets for hospital and clinic registration areasCoordinate money transactions- down payments, bank deposits, payments, and payment plans for all patients that come to IOH. Provide surgery quotes and financial counsel for patientsResearch and resolve billing conflicts for patientsLiaison between billing office for hospital and clinicsMonthly revenue reporting for admissions statisticsComputer system upgrade testingLiaison between OrthoIndy Patient Service Coordinators, test schedulers, billing and outside physicians offices Part of the team for Medicare Recovery Audit Contractor (RAC) and facility contractingOpened Admissions areas for multiple new facilities and clinics Contracting for hospital and clinic locationsPart of the team for meaningful use for hospital and clinicsPart of the team for ICD-10 conversion

Insurance verificationFacilities tours for potential residents and familiesLiaison between staff and residents' familiesSales calls to hospital discharge planners, social workers, and other nursing facilitiesInput patient demographic information

Answering phonesFilingCustomer serviceAdmission Coordinator back-upFacility tours