• Manage division budget, solicit vendor quotes, compare prices, submit orders, and track delivery of supplies• Utilize Microsoft Excel to prepare semester schedules to ensure accuracy of course offerings, room assignments, and faculty workload• Support faculty members and provide assistance with substitute coverage, travel authorization, and procurement of supplies• Address questions and concerns of students and connect them with appropriate resources and contacts

• Increased website visitors and inquiries by 25% and 30%, respectively, during a 1-year period through demonstrations, direct marketing, partnership development, and ongoing training• Provided daily user support through phone, email, and webinar to set up new accounts, address technical issues, and answer questions on software capabilities• Developed best practices for utilizing the software and provided users with how-to guides, video tutorials, Blog posts, and training sessions• Performed quality assurance testing to identify, document, and report website issues to the development team• Monitored user success and reported feedback to the development team on the most effective features, future enhancement ideas, and perceived limitations in the software

• Implemented a new WordPress website for the VISTA project; provided the designers with samples of preferred styles, established the necessary navigation structure, and drafted the initial content• Designed and delivered 7 webinars and workshops to educate VISTA members on benefits available, such as health coverage, loan forbearance, loan interest forgiveness, and the education award• Evaluated VISTA training series through surveys, facilitated discussion, and 1-1 meetings to identify opportunities to improve resources and better address the needs of local organizations and members• Participated on a virtual team of 9 VISTA Leaders to identify the needs of Leaders and connect them with a portfolio of tools and resources to effectively guide and support their members

• Researched and prepared reports on financial stability issues, such as employment trends, skill gaps, resources available, and program models from similar communities• Analyzed past funding decisions to determine how the allocations would be impacted by the new strategic goals and funding guidelines• Facilitated community conversations with businesses, students, nonprofits, government officials, and church groups to gather feedback on community aspirations and perceived challenges• Drafted a new Request for Proposal process with specified outcomes that reflected community goals

• Utilized QuickBooks to perform bank reconciliations, manage accounts, and generate financial reports • Processed checks for bank deposits and prepared checks for vendors • Assisted with the preparation of audit work papers, functional expenses, and budgetary documents

• Developed relationships with prospective students to educate them on available programs, promote open house events, provide guidance during the application process, and encourage them to select CWRU• Supervised staff of 17 callers to ensure accurate information was provided to prospective students and callers remained engaged and enthusiastic during conversations with potential students• Monitored conversations and intervened on a caller’s behalf to speak with prospective students and parents who expressed major concerns or frustrations

• Recruited 300 volunteers for KaBOOM! Playground Build through local media, outreach to area colleges, and volunteer websites• Drafted correspondence between volunteers and donors of the playground build to confirm participation, provide instructions, and follow up with a thank you • Attended various community development meetings with BBC staff and city members to learn about strategic priorities for the community and current challenges